topic Re: ICX 7150-C12P no power no lights. I have tested with multiple power sources. in RUCKUS Support for Lennar Homes

ICX 7150-C12P no power no lights. I have tested with multiple power sources.

cnorfolk — Mon, 13 Mar 2023 02:26:23 GMT

ICX 7150-C12P no power no lights. I have tested with multiple power sources.

There are no lights at all on switch. Seems like it is dead. Power supply?

Thanks for your help in advance.

Re: ICX 7150-C12P no power no lights. I have tested with multiple power sources.

Jayavidhya — Mon, 13 Mar 2023 12:40:25 GMT

Hi @cnorfolk

Greetings of the day,

Thank you for the details provided, In order to approve the RMA, please provide a picture of the switch plugged in and not powering up.

Please upload the picture of the switch as mentioned below.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150-C12P no power no lights. I have tested with multiple power sources.

cnorfolk — Tue, 14 Mar 2023 00:08:21 GMT

Re: ICX 7150-C12P no power no lights. I have tested with multiple power sources.

DBialt83 — Tue, 14 Mar 2023 00:27:54 GMT

I'm not sure how this forum works. I have the ICX 7150 switch that won't power up. I've tried resetting and connecting my pc to the console using putty but I can't get the switch to power up. I'd like to request an RMA. I'm not able to load a picture. It says I do not have permission to upload images.

Re: ICX 7150-C12P no power no lights. I have tested with multiple power sources.

DBialt83 — Tue, 14 Mar 2023 00:29:51 GMT

Sorry. I see I had to create a username. Here is my picture.

Re: ICX 7150-C12P no power no lights. I have tested with multiple power sources.

Jayavidhya — Tue, 14 Mar 2023 12:30:13 GMT

Hi @cnorfolk

Greetings of the day,

Thanks for the details provided.

Based on the information you have shared, seems that your switch is not responding this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150-C12P no power no lights. I have tested with multiple power sources.

Squozen — Thu, 16 Mar 2023 12:51:41 GMT

Create a new post - this one already has a solution so support may never check it.