topic Re: lenar home ruckus in RUCKUS Support for Lennar Homes

lenar home ruckus

RCK — Thu, 09 Mar 2023 14:25:08 GMT

I have gone through these forums before, I have a Lennar home with a Ruckus switch and 2 ap's. Everytime the power has gone off in the last 2 years it has gotten more difficult to get it rebooted. I have gone through everything I was told the last time and this thing will not boot up. I work from home and this makes life complicated. I have spent over 2 weeks trying to get this thing rebooted, enough is enough. Either send a replacement or a tech to come out and resolve the issue.

Re: lenar home ruckus

Jayavidhya — Fri, 10 Mar 2023 16:30:15 GMT

Hi @RCK

Sorry for the inconvenience.

We cannot replace the chassis until you confirm that the hardware is damaged. For the detailed understanding of the issue

1- Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2- Also please check if this is happening on the ISP router or specific Access Point ?

3- Please check whether the cable is working fine or not

4- Please connect a PC directly to the Ruckus Switch ICX-7150 to see if you are having the same connectivity issue.

Best regards,

Jayavidhya

Lennar Home Community

Re: lenar home ruckus

RCK — Fri, 10 Mar 2023 17:01:06 GMT

No lights on access points, only lights on switch are yellow syst and green power.

I have hooked up a laptop trying to update/reboot as the last person suggested, nothing works.

cables are working, main router is worker, switch does not function..

Re: lenar home ruckus

RCK — Fri, 10 Mar 2023 17:03:43 GMT

Re: lenar home ruckus

Jayavidhya — Fri, 10 Mar 2023 17:26:17 GMT

Hi @RCK

Thanks for your reply,

Based on your description your switch has green and yellow light, which means that the switch is stuck in boot mode.

Please try to follow the below steps to solve the issue.

1- Try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2- Also try to press the reset button using a paper click or a small stick.

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If the above mentioned troubleshooting step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Re: lenar home ruckus

RCK — Fri, 10 Mar 2023 20:13:00 GMT

IVE DONE ALL OF THIS Ill TRY IT ONE MORE TIME. is THERE A PHONE NUMBER WHERE I CAN CALL WHILE DOING IT.

Re: lenar home ruckus

Jayavidhya — Fri, 10 Mar 2023 20:46:39 GMT

Hi @RCK

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

Please share the screenshot of the error you are getting while troubleshooting the issue.

Also please let us know whether you have performed the software recovery process or not.

If not please perform the software recovery process and also here I attach the quick guide to perform software recovery process.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Best regards,

Jayavidhya

Lennar Home Community

Re: lenar home ruckus

RCK — Sat, 11 Mar 2023 15:37:27 GMT

right off the bat, you bitbucket repository does not exist, so your instructions dont work...

Re: lenar home ruckus

Jayavidhya — Mon, 13 Mar 2023 16:28:24 GMT

Hi @RCK

Please share the screenshot of the error you are getting while troubleshooting the issue. Also we cannot replace the chassis until the hardware is damaged.

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account.

Here is where you can upload the image/photo of the switch

you can also drag it to the chat

Best regards,

Jayavidhya

Lennar Home Community

Re: lenar home ruckus

RCK — Mon, 13 Mar 2023 17:37:15 GMT

Re: lenar home ruckus

RCK — Mon, 13 Mar 2023 17:39:24 GMT

Re: lenar home ruckus

RCK — Mon, 13 Mar 2023 17:40:54 GMT

Re: lenar home ruckus

RCK — Mon, 13 Mar 2023 17:41:29 GMT

When trying to download bitbucket, repository not found.

Re: lenar home ruckus

Jayavidhya — Mon, 13 Mar 2023 18:13:01 GMT

0Hi @RCK

Thanks for the details provided.

Please try the following link to (Second Link for TFTP 64: https://github.com/peacepenguin/tftpd64/releases) for TFTP64.

Once its done please follow the below link to complete the software recovery process.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Best regards,

Jayavidhya

Lennar Home Community

Re: lenar home ruckus

RCK — Mon, 13 Mar 2023 23:05:13 GMT

absolutely nothing has worked. You can send a tech out to try their hand.. This is the biggest pc of crap Ive ever dealt with. And your Lennar Ruckus way of dealing with issies to homeowners is even worse.

Re: lenar home ruckus

Jayavidhya — Tue, 14 Mar 2023 12:56:39 GMT

Hi @RCK

Sorry for the inconvenience.

Also please let us know whether you have tried the following link to (Second Link https://github.com/peacepenguin/tftpd64/releases) for TFTP64.

If you have tried that link please share the screenshot of the error you are getting while using the link.

Best regards,

Jayavidhya

Lennar Home Community

Re: lenar home ruckus

RCK — Tue, 14 Mar 2023 13:53:10 GMT

Re: lenar home ruckus

RCK — Tue, 14 Mar 2023 13:56:41 GMT

I know Im not a IT tech, but there has got to be a better way to perform these upgrades and reboots. The normal population of blue-collar workers that aren't Tech Savey will have a difficult time going through all of these directions, and when one of the line items doesn't work, it becomes even more frustrating when you cant pick up the phone and ask what's going on. Geek squad doesn't work on these systems so who in the Houston area does?

Re: lenar home ruckus

Jayavidhya — Tue, 14 Mar 2023 15:17:06 GMT

Hi @RCK

Sorry for the inconvenience.

We do not provide support to tech on site. We will be exclusively supporting customers via this community forum support model.

If you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community

Re: lenar home ruckus

RCK — Tue, 14 Mar 2023 15:29:55 GMT

But you keep sending me to these apps that dont work..so then what?