topic Re: ruckus c12p not working at all in RUCKUS Support for Lennar Homes

ruckus c12p not working at all

PC — Sun, 12 Mar 2023 02:41:19 GMT

I am a new owner of a ruckus system that was used by previous home owners. I tried to reset the ruckus per the instructions but I don't even get the configure.me to get anything started. Please help me to either troubleshoot to get it to work or have the entire system replaced. Followed the strartup wizzard and nothing works. Very aggravating!!!

Re: ruckus c12p not working at all

sanjay_kumar — Sun, 12 Mar 2023 02:59:23 GMT

Hi @PC

Can you try doing the below steps:

1. Press and hold the reset button for 10-12 seconds.
2. Now check for "Configure.me" SSID the format will be "Configure.me.x.x.x.x where the x.x.x.x is the AP MAC address.
3. Connect to the Configure.me for further setup.

If you do not see the "Configure.me" SSID, then try the below steps:
If the AP is powered by the power injector:
1. Connect the laptop to the Ethernet port.
2. Make sure the Laptop is configured with the IP 192.168.0.10 255.255.255.0
3. Keep the continuous ping to the AP default IP 192.168.0.1
4. Press and hold the reset button for 10-12 seconds.
5. See the ping response, once you get it, access the IP 192.168.0.1 or https://unleashed.ruckuswireless.com
6. Follow the steps for further settings.

Let us know if you face any issues?

Re: ruckus c12p not working at all

PC — Sun, 12 Mar 2023 03:23:56 GMT

Can you send me other options? My laptop does not have an ethernet port since its newer.

Re: ruckus c12p not working at all

sanjay_kumar — Sun, 12 Mar 2023 06:33:35 GMT

In order to login to the AP, we should connect either from Wifi or Ethernet cable.

Can you cross verify the Factory reset process you are following from the below link (From 3:45) and see if you can get the Configure.me SSID?
https://youtu.be/vFD_ByQWGH0

Below link guides for the complete setup after connecting to the Configure.me SSID.
https://youtu.be/koUNH9OaadQ

Re: ruckus c12p not working at all

Vineet_nejwala — Mon, 13 Mar 2023 01:50:28 GMT

Hi @PC

Can you please confirm if this is a lennar home ?

Best Regards

Vineet

Re: ruckus c12p not working at all

PC — Mon, 13 Mar 2023 03:24:23 GMT

Yes, this is a Lennar home

Re: ruckus c12p not working at all

Vineet_nejwala — Mon, 13 Mar 2023 05:00:29 GMT

@PC

We have a dedicated lennar support team to answer your queries and guide you with the setup configuration and debug. I would move this post to the correct channel and you should receive further help soon.

Best Regards

Vineet

Re: ruckus c12p not working at all

Imran_ruckus — Mon, 13 Mar 2023 16:46:28 GMT

Hi @PC

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

From the case description, I could understand that you are in a process of a factory reset of your Access Points.

Could you please let us know?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

2. Please make sure the Ethernet cable is connected to anyone in the 12 ports shown in the picture below:

3. Also please Make sure it is plugged into a well-known outlet/power source.

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below screenshot).

Please refer to the below guide for connection setup as a reference:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. And also help us with the answers to the above queries.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ruckus c12p not working at all

PC — Tue, 14 Mar 2023 15:55:18 GMT

Good Morning,

Ethernet cables from modem/router are connected on the 12 ports and lights are blinking green. There are Two access points that have power light green and 2.4 and 5G lights blinking amber. Please advise on next step. Thanks

Pablo C.

Re: ruckus c12p not working at all

PC — Tue, 14 Mar 2023 15:57:14 GMT

Re: ruckus c12p not working at all

Imran_ruckus — Tue, 14 Mar 2023 16:55:49 GMT

Hi @PC

Thank you for the response and the information.

Based on the light status your setup is working normally. To configure the Access Points, I would recommend you factory reset your APs as described below.

IMPORTANT NOTE: As you have multiple Access Points (APs) in your house, please make sure you only keep the affected AP On and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of the Working Access Point, except the one that you are going to work with (non-working). And repeat the same for other APs.

Please read the following guide carefully:

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ruckus c12p not working at all

PC — Mon, 03 Apr 2023 16:20:49 GMT

Hello,

I tried the items that you recommended to try to get my Ruckus to work with no luck. I tried all the reset steps that you sent me as well as connected an Ethernet cable and tried this as well:

community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

After completing all of the steps provided, my Ruckus is still not working. At this point I will need to have either have someone come and troubleshoot this thing to fix it or have a new one shipped out.

I need help right away please.

V/r,

Pablo C.

Re: ruckus c12p not working at all

Imran_ruckus — Mon, 03 Apr 2023 16:57:11 GMT

Hi @PC

Greetings of the day!!!

Thank you for the update.

Apologies, we cannot replace the Switch or AP since this is a configuration issue that could be resolved by troubleshooting steps. Replacement/RMA is covered only for a hardware issue.

Could you please let us know if you performed the factory reset of APs as described in the previous post and what is the light status of the APs and Switch? Please share the pictures showing the light status Switch and APs.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ruckus c12p not working at all

PC — Mon, 03 Apr 2023 20:56:17 GMT

Factory reset was performed numerous times on the switch and APs. Like stated before the Configure.me.x.x.x.x never appear as an wifi options so I’m not able to start the set up. Light status for switch and AP are attached. Please advise on what I can do to get this issue fix.

Re: ruckus c12p not working at all

Imran_ruckus — Mon, 03 Apr 2023 21:35:22 GMT

Hi @PC

Greetings!!!

Thank you for the response and the information you shared.

From the pictures you shared Switch and AP lights are in a normal state. (Please refer to below link for the same)

https://docs.ruckuswireless.com/unleashed/200.3/R510.html

Could you please swap the APs ethernet cable on other ports (any within 12 ports as shown in the below screenshot) and try to reset the AP again?

Please note, we need to reset the AP by a paper clip first in order to get configure.me.x.x.x.x SSID to configure further. (Please refer to the below video from 2:35 minutes)

Video Factory reset ( minute 2:35 ) link: https://www.youtube.com/watch?v=vFD_ByQWGH0&t=1s

IMPORTANT NOTE: To perform a factory reset correctly on one of the access point, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.