Internet speed issue through Ruckus R320

achaknalwar — Sun, 12 Mar 2023 00:25:53 GMT

Recently there were electric outages due to storm and after that I am observing Internet speed issue through Ruckus wifi only.

I am getting good speed when I am directly connecting to the Modem/Router.

I already tried rebooting Ruckus devices, upgraded ruckus devices to the latest firmware and rebooting the router.

Re: Internet speed issue through Ruckus R320

Jayavidhya — Mon, 13 Mar 2023 14:29:01 GMT

Hi @achaknalwar

Greetings of the day,

Thanks for the details provided.

Based on your description, it seems like your switch is running from routing code, due the power outage the switch starts running the wrong code.

To solve this issue, you can connect to your local router via Ethernet or Wi-Fi and your are not going to have connectivity issues from there

Here's a short Guide about the normal setup for home users:

Where the main (white) box in your cabinet is the switch (ICX 7150-12CP)

And the boxes on the ceiling are the Wireless Access Points

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

We have 2 ways to access to the Switch 1- In a logical way via Ip address (IPs are logical addresses given by the local router) so we would have to track which IP is that of the Switch (that is using).

1-This guide show you how to track the IP address of the Switch

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2-This guide show you how to access remotely to your switch

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

3-This guide contains the usernames and passwords if accessing on the switch ask you for that

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

4-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

1-Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

2-Once you are log in you can follow up the Routing code guides to fix the issue that are on the step ‘4’

Also you can use the below link to solve this issue.

https://www.youtube.com/watch?v=z4zbJcBSuuw

https://www.youtube.com/watch?v=koUNH9OaadQ

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

topic Internet speed issue through Ruckus R320 in RUCKUS Support for Lennar Homes

Internet speed issue through Ruckus R320

Re: Internet speed issue through Ruckus R320