topic Re: switch replacement in RUCKUS Support for Lennar Homes

switch replacement

robinparky — Tue, 28 Feb 2023 21:18:29 GMT

My switch stopped working. After a discussion with a technician, the unit had a problem with a port.

The technician said I need a replacement. Please see more info below.

This is the serial number: FEK3217R1VM

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Router-stopped-working/m-p/54346/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExFT1FJMExLUUhYQTVZfDU0MzQ2fFNVQlNDUklQVElPTlN8aEs#M5628

Thanks for your reply.

Based on the troubleshooting and the images you have shared, seems that the management port is not responding this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community

Re: switch replacement

Zairah — Wed, 01 Mar 2023 03:44:55 GMT

@robinparky Thank you for the details provided, based on your picture description since the unit is not responsive, this unit should be RMA (return merchandise authorization ), which means to replace it.

Contact us via chat, comment that you already have a post that we have approved the RMA for you, copy the link from this post and paste it into the chat to initiate the unit replacement.

Regards,

Zairah

support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS

Re: switch replacement

robinparky — Wed, 01 Mar 2023 03:52:37 GMT

I tried to chat, but it didn't work. I called the support. They said I have to post a message on the forum with the serial number to get a switch replacement. I am confused, but I hope I can wait and get the replacement. Is it correct?

Re: switch replacement

Zairah — Wed, 01 Mar 2023 05:43:07 GMT

@robinparky Please do provide below details so that we will help you in resolving issue.

Serial Number :

Contact name :

Email and contact no (optional) :

Regards,

Zairah Javeed
Sr Technical Support Engineer | L2 TAC Wired
support.ruckuswireless.com/contact-us

COMMSCOPE
now meets next

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS

Re: switch replacement

robinparky — Wed, 01 Mar 2023 16:21:57 GMT

Serial Number : FEK3217R1VM

Contact name : Robin Park

Email and contact no (optional) :

Re: switch replacement

Zairah — Thu, 02 Mar 2023 01:50:31 GMT

@robinparky

Thanks for providing us information.

We have initiated the RMA under case 01442941 and you will be receiving it soon.

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS

Regards,

Zairah Javeed
Sr Technical Support Engineer | L2 TAC Wired
support.ruckuswireless.com/contact-us

COMMSCOPE
now meets next

Re: switch replacement

robinparky — Thu, 02 Mar 2023 23:55:04 GMT

I received a replacement. After connection, green lights are on, but no internet connection. I wonder if I connected correctly. Please let me know.

Meanwhile, when I tried my own switch, it worked fine.

Re: switch replacement

Imran_ruckus — Fri, 03 Mar 2023 15:55:38 GMT

Hi robinparky

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Apologies for the delayed response on this.

As per the case description, I could understand that you are unable to access the Internet from a newly replaced Switch.

The picture/photograph you shared in which it is mentioned as a ‘Modem Connection’. Could you please confirm if it is a Modem or a Router? The connection must be from a Router or Modem-Router combo device.

Please refer to the short guide link below as a reference about how to connect the devices:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: switch replacement

robinparky — Fri, 03 Mar 2023 16:12:13 GMT

It is a modem router combo. See the connection below. Still, not working. When I tried the same connection to my personal switch, it works.

Re: switch replacement

Imran_ruckus — Fri, 03 Mar 2023 17:14:41 GMT

Hi robinparky

Thank you for the response.

Apologies for the inconvenience caused.

Could you please take the console access to the Switch and share output of the below commands?

enable

show version

show inline power

show inline power detail

Here is the guide on how to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: switch replacement

Imran_ruckus — Mon, 06 Mar 2023 17:29:53 GMT

Hi @robinparky

Greetings of the day.

Apologies, I am unable to see your previous reply.

Could you please share the requested information once again.

Thank you for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: switch replacement

Imran_ruckus — Thu, 09 Mar 2023 16:39:35 GMT

Hi @robinparky

Greetings!!!

Thank you for the response and the information.

As we can see from the ‘show inline power’ command output. All the Switch ports are ON and running.

Could you please connect your ethernet cable directly from Router to the Laptop and check if you are able to connect to the Internet? As shown with a yellow line in the below picture. Also please try with a different ethernet cable from the same port of the Router.

Also, please try to swap the cable to other ports of the Router and check connecting it to the Switch. Please let me know if that works. (As marked in the below picture)

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: switch replacement

robinparky — Thu, 09 Mar 2023 16:41:32 GMT

Re: switch replacement

robinparky — Thu, 09 Mar 2023 16:49:15 GMT

"Could you please connect your ethernet cable directly from Router to the Laptop and check if you are able to connect to the Internet?"
If I directly connect from router without Ruckus switch, the internet works.

"As shown with a yellow line in the below picture. Also please try with a different ethernet cable from the same port of the Router."
The ethernet cable is fine. I tried on different network, and the cable worked fine.

"Also, please try to swap the cable to other ports of the Router and check connecting it to the Switch. Please let me know if that works. (As marked in the below picture)"
already tried, but it didn't help.
See below info your IT requested.

Re: switch replacement

Imran_ruckus — Thu, 09 Mar 2023 17:23:52 GMT

Hi @robinparky

Thank you for the response and the information.

Could you please perform the below commands and share the output?

enable

show ip address

show interface brief

Example:

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: switch replacement

robinparky — Thu, 09 Mar 2023 19:44:56 GMT

Already done. See below thread.

Re: switch replacement

Imran_ruckus — Thu, 09 Mar 2023 20:10:18 GMT

Hi @robinparky

Thank you for the response.

Apologies, I don’t see any output of the commands shared. Could you please share it once again?

Below are the commands:

enable

show ip address

show interface brief

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: switch replacement

robinparky — Mon, 13 Mar 2023 18:01:01 GMT

Re: switch replacement

Imran_ruckus — Tue, 14 Mar 2023 00:03:04 GMT

Hi @robinparky

Greetings!!!

Thank you for the response.

As you have again sent the old commands output. Please help us with New commands that I have shared in the previous post. Also sharing below once again.

Below are the commands:

enable

show ip address

show interface brief

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: switch replacement

robinparky — Tue, 14 Mar 2023 05:06:42 GMT

ICX7150-C12-Switch>enable
No password has been assigned yet...
ICX7150-C12-Switch#show ip address
IP Address Type Lease Time
192.168.0.106 Dynamic 7061
ICX7150-C12-Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 1G None No 1 0 78a6.e13f.bc82
1/1/2 Down None None None None No 1 0 78a6.e13f.bc83
1/1/3 Down None None None None No 1 0 78a6.e13f.bc84
1/1/4 Down None None None None No 1 0 78a6.e13f.bc85
1/1/5 Down None None None None No 1 0 78a6.e13f.bc86
1/1/6 Down None None None None No 1 0 78a6.e13f.bc87
1/1/7 Down None None None None No 1 0 78a6.e13f.bc88
1/1/8 Down None None None None No 1 0 78a6.e13f.bc89
1/1/9 Down None None None None No 1 0 78a6.e13f.bc8a
1/1/10 Down None None None None No 1 0 78a6.e13f.bc8b
1/1/11 Down None None None None No 1 0 78a6.e13f.bc8c
1/1/12 Down None None None None No 1 0 78a6.e13f.bc8d
1/2/1 Down None None None None No 1 0 78a6.e13f.bc8f
1/2/2 Down None None None None No 1 0 78a6.e13f.bc90
1/3/1 Down None None None None No 1 0 78a6.e13f.bc91
1/3/2 Down None None None None No 1 0 78a6.e13f.bc92
mgmt1 Down None None None None No None 0 78a6.e13f.bc82
ICX7150-C12-Switch#