topic Re: Access points won’t power on in RUCKUS Support for Lennar Homes

Access points won’t power on

farazkarami — Sat, 04 Mar 2023 05:54:08 GMT

No power on access points

Re: Access points won’t power on

tiago1984 — Sat, 04 Mar 2023 17:23:02 GMT

Hi I'm also having the same issue here. The power doest reach the access points. Tried to follow the forum but my Mac can't recognize the drivers I installed.

Re: Access points won’t power on

Imran_ruckus — Mon, 06 Mar 2023 15:14:39 GMT

Hi farazkarami

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared,

As per the case description, I could understand that your RUCKUS Access Points are not powering up.

Could you please let us know?

1. For how long have you been facing this issue? Was there any Power Outage?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture)

3. Please make sure the Ethernet cable is connected to anyone in the 12 ports shown in the picture below:

4. Also please Make sure it is plugged into a well-known outlet/power source.

5. May I know how many Access Points are connected to the Switch?

Please refer to the below guide for connection setup:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access points won’t power on

farazkarami — Mon, 06 Mar 2023 17:11:28 GMT

Since last Thursday, after a brief power glitch. Nothing was changed or unplugged on the switch. I have Syst green - power green - no amber lights. I have 3 access points.

Re: Access points won’t power on

Imran_ruckus — Mon, 06 Mar 2023 18:20:57 GMT

Hi farazkarami

Thank you for the response and the information you shared.

As you mentioned that, the SYST and PWR lights are green, meaning the Switch light status is in normal condition.

Could you please let me know the light status on the Access Point? Any of these lights are on (Please refer to the below screenshot)

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access points won’t power on

farazkarami — Mon, 06 Mar 2023 21:03:41 GMT

No lights are on. I was able to get to one and plug in an external 12V power supply and it powered up and its working. They do not get POE.

Re: Access points won’t power on

farazkarami — Mon, 06 Mar 2023 21:06:17 GMT

The external power supply is a temporary solution for one so that I could have internet access, I can not access the other 2 and I need to remove the external power from the 3rd one.

Re: Access points won’t power on

Imran_ruckus — Mon, 06 Mar 2023 21:28:58 GMT

Hi farazkarami

Thank you for the response and the information you shared.

As there are no lights on the Access Points and they are not getting PoE.

Since the switch is in the normal state you can take Console access to the switch in order to verify, if the switch is able to transfer the power to PoE devices via 12 ports.

Could you please take the console access to the Switch and share output of the below commands?

enable

Show version

Show inline power

Show inline power detail

Here is the guide on how to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access points won’t power on

farazkarami — Mon, 06 Mar 2023 21:34:07 GMT

I'm using Mac

Re: Access points won’t power on

Imran_ruckus — Mon, 06 Mar 2023 22:05:27 GMT

Hi farazkarami

Thank you for the response.

There is a description of getting console access on a MAC Device as well. Please refer to the link shared in the previous post.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access points won’t power on

farazkarami — Mon, 06 Mar 2023 23:02:36 GMT

It says off - how do I turn them back on?

Re: Access points won’t power on

Imran_ruckus — Mon, 06 Mar 2023 23:07:48 GMT

Hi farazkarami

Thank you for the response.

Could please share the output/screenshot of all the commands? Also please share the screenshots if there are any errors.

Before uploading the photos please login to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access points won’t power on

farazkarami — Mon, 06 Mar 2023 23:44:38 GMT

Re: Access points won’t power on

Imran_ruckus — Tue, 07 Mar 2023 00:00:51 GMT

Hi farazkarami

Greetings of the day!!!

Thank you for the information you shared.

As I can see from the pictures you shared, the PoE is in the disabled state on all 12 ports of the Switch. By which the Access Points are unable to get the power.

To enable the PoE on the Switch, please perform the below commands from the CLI:

Note: Hit Enter to accept each command

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#inline power

Once above commands are performed, you could check output of command ‘show inline power’ to verify.

Also attaching a Screenshot as a reference:

Please let me know if it starts working or if you have any further queries.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access points won’t power on

Imran_ruckus — Tue, 07 Mar 2023 23:28:22 GMT

Hi @farazkarami

Greetings of the day!!!

Hope you are doing good.

Could you please update on the status of the issue?

Note: If the issue is resolved please feel free to mark the troubleshooting posts as ACCEPTED SOLUTIONS.

Thank you again for contacting RUCKUS Lennar Home Community

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access points won’t power on

farazkarami — Sat, 11 Mar 2023 14:41:44 GMT

It worked for 2 days and it stopped. No lights on switch, when I unplug it and plug it back in I get an amber light on SYST and after a few minutes it shuts off, access points don't get power, switch doesn't even stay on.

Re: Access points won’t power on

farazkarami — Sat, 11 Mar 2023 14:45:50 GMT

Re: Access points won’t power on

Imran_ruckus — Mon, 13 Mar 2023 15:17:35 GMT

Hi @farazkarami

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

As you mentioned, and we can see from the picture you shared there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps in order to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3. We must get console access to the ICX-7150-C12P Switch as mentioned in the steps from the guide below:

How to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

And..

As your Switch is on the 8061a version currently, it would be great if you could also perform an upgrade of the Software to rule out these problems in the future.

The recommended stable version is 8095g-

Please follow the above troubleshooting steps for the boot mode issue, so that we could assist you with upgrading later.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access points won’t power on

farazkarami — Sat, 26 Aug 2023 22:55:06 GMT

Same thing happened again. When I try to go in the switch using terminal on my mac it says

Permission denied

Re: Access points won’t power on

Imran_ruckus — Mon, 28 Aug 2023 15:16:42 GMT

Hi @farazkarami

Greetings!!!

Thank you for the response and the update.

Could you please try to factory reset the Switch using a paper clip multiple times (Like 15-20 times)?

Could you please share a screenshot of the error you are getting on the MAC terminal?

Also please let me know if you have a Windows Laptop/PC. That would be much easier.

Refer to the video below which may help you with software recovery using a MAC terminal.

https://www.youtube.com/watch?v=iviyd91HntU

Please help me with the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.