topic Switch Not Pushing Internet to Ap’s in RUCKUS Support for Lennar Homes

Switch Not Pushing Internet to Ap’s

Mhannah513 — Sat, 04 Mar 2023 02:49:03 GMT

Hello I am a Lennar Home customer and after a power outage my Ap’s refuse to connect to the internet from the switch. They power up fine and broadcast Wi-Fi but no internet. I tried using an old AirPort Express I have from the switch no dice. Then I used an old switch I had from a previous home and it working just fine now. As I believe we have lifetime warranty on our hardware I would like a replacement switch so I can continue to use my AP’s in our ceiling.

Re: Switch Not Pushing Internet to Ap’s

Jayavidhya — Mon, 06 Mar 2023 16:35:43 GMT

Hi @Mhannah513

Please confirm the LED status of the switch and the access points by using the following guide.

For AP

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

PWR:

2.4g:

5G:

For Switch

https://docs.commscope.com/en-US/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch Not Pushing Internet to Ap’s

Mhannah513 — Tue, 07 Mar 2023 00:46:27 GMT

Master Ap all lights solid green but air

slave AP all lights green except air and Ctl.

switch all lights green

I will say in unleashed app there is no switch displayed. Both Ap’s can be accessed and remotely reset from the app.

Re: Switch Not Pushing Internet to Ap’s

Jayavidhya — Tue, 07 Mar 2023 17:49:00 GMT

Hi @Mhannah513

Based on your description it looks like your Switch (ICX7150 Switch) may be booting from the secondary partition ( Note: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch Not Pushing Internet to Ap’s

Mhannah513 — Wed, 08 Mar 2023 20:07:20 GMT

I attempted to find the switch IP and could not do so, I am a little techy but this is way outside my level of expertise. I find it hard to believe this is a realistic expectation for normal consumers who bought a residential home that has this stuff in it to troubleshoot. I would prefer for you to send me a new switch and I will send this one back so you so you can fix it. I am beyond lost here.

Re: Switch Not Pushing Internet to Ap’s

Jayavidhya — Wed, 08 Mar 2023 20:28:12 GMT

Hi @Mhannah513

Thanks for your reply,

I understand that the steps may be somewhat new, however, we cannot replace the switch until you confirm that the hardware is damaged.

Also please share the screenshot of the error you are getting while trying to find the IP address of the switch.

Please follow the below guide to find the IP address of the switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027

Also please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch Not Pushing Internet to Ap’s

Mhannah513 — Wed, 08 Mar 2023 21:50:57 GMT

I am also unable to upload photos on to this forum from my phone. My wife’s mac won’t open the App Store. And that’s the only computer we use. I use my phone for everything.

Re: Switch Not Pushing Internet to Ap’s

Mhannah513 — Wed, 08 Mar 2023 23:35:32 GMT

I tried to do upload the photos from her Mac and it says I do not have permission to upload photos.

Re: Switch Not Pushing Internet to Ap’s

Mhannah513 — Wed, 08 Mar 2023 23:39:46 GMT

Re: Switch Not Pushing Internet to Ap’s

Imran_ruckus — Thu, 09 Mar 2023 00:00:34 GMT

Hi @Mhannah513

Thank you for the response and the information you shared.

The web interface you are trying is of Unleashed. We need to access Switch IP on the Web browser or CLI to fix the Routing code issue.

Could you please the check above highlighted IP in the screenshot which might be a Switch IP?

Try to access your switch from a web browser to fix routing code issue (by Web option) by pasting the below URL in http or https form whichever that works.

https://192.168.1.48 or http://192.168.1.48

Or try to access your Switch with CLI as described in the earlier post of the Routing code issue.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Switch Not Pushing Internet to Ap’s

Mhannah513 — Thu, 09 Mar 2023 01:20:07 GMT

When I search the 2 IP’s they just take me to the unleashed sign in. Which are the last two screen shots. Again this is not working.

Re: Switch Not Pushing Internet to Ap’s

Jayavidhya — Thu, 09 Mar 2023 13:06:51 GMT

Hi @Mhannah513

Thanks for your reply,

Please try accessing the switch IP(192.168.1.48) via CLI to fix the routing code issue.

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

show version

copy flash flash secondary

boot system flash secondary yes

(Please share the output screenshot of the ‘show version’ command)

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

There are Two ways to fix this issue:

I) How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '3'

Please do let us know if there is any help required on the troubleshooting steps or if you are stuck at any point.

Best regards,

Jayavidhya

Lennar Home Community