topic Re: Switch and AP don't work in RUCKUS Support for Lennar Homes

Switch and AP don't work

HOAILE307 — Fri, 03 Mar 2023 04:13:15 GMT

Hello support team,

I am Lennar home owner with ruckus IXC 7150-c12p and an AP. Few days ago, there was power outage. After that:

- We lost Ruckus SSID wifi.

- PoE Ring doorbell is lost signal (maybe power too).

- AP lights: power light is green + flashing, CTL light is solid green.

What we tried: Unplug + reset modem, router, switch, AP. Nothing changed.

Please help.

Re: Switch and AP don't work

Jayavidhya — Fri, 03 Mar 2023 12:45:20 GMT

Hi @HOAILE307

Greetings of the day,

For detailed understanding of the issue please let me know the LED status of the switch.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

2-Make sure it is plugged into a well-known outlet/power source

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch and AP don't work

HOAILE307 — Fri, 03 Mar 2023 15:34:49 GMT

Thank you for quick respond.

Here's some pics I took this morning (I don't know how to upload pics directly, so I used Google Photos instead).

https://photos.app.goo.gl/hfaVPxua8fkM5Mn18

Re: Switch and AP don't work

Jayavidhya — Fri, 03 Mar 2023 15:49:24 GMT

Hi @HOAILE307

Thanks for your reply,

Based on the description and images you have shared, on your ICX-7150-C12P Switch, the SYST and PWR lights are steady green, which means the lights are in a normal state.

Also based on your description it seems that the PoE devices are not working connected to the ICX-7150-C12P Switch.

Since the switch is in the normal state you can take Console access to the switch in order to verify, if the switch is able to transfer the power to PoE devices via 12 ports.

To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.

I) By IP Address of the Switch OR
II) By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch and AP don't work

Quinae87 — Fri, 03 Mar 2023 20:02:15 GMT

Hi,

Im having the same issue I'm using a MacBook Pro. all of my connections show ethernet.

What's the simplest way to gain access back to my ap 2g/5g connection?

I've done the rest & this has been going on for a week.

Re: Switch and AP don't work

Jayavidhya — Fri, 03 Mar 2023 21:06:32 GMT

Hi @HOAILE307

To verify whether the switch is able to transfer power to PoE devices we have to gain console access.

Please let me know whether you are able to follow the step 1.

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

While following the steps if you face any issues please share the screenshot of the error you are getting.

Also please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch and AP don't work

HOAILE307 — Sat, 04 Mar 2023 04:35:11 GMT

Hi, I tried some steps:

- STEP 1: IP

1.1 I could find IP. There are 2 ruckus IPs

1.2 I use that IP on web browser, couldn't log in because I don't know password and username.

1.3 I open Putty, use telnet (I don't know what is it). I could run all command but nothing change.

Please check all steps I did above via this Google Photos album https://photos.app.goo.gl/hfaVPxua8fkM5Mn18

Re: Switch and AP don't work

Jayavidhya — Mon, 06 Mar 2023 20:47:24 GMT

Hi @HOAILE307

Thanks for your reply.

If you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch,

Please follow the below steps to solve the routing code issue.

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access to the Command line should look like this:

ICX7150-C12 Router>

Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

4-If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Please let me know once if you face any issue while troubleshooting the issue.

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch and AP don't work

HOAILE307 — Mon, 06 Mar 2023 21:37:27 GMT

Hi,

1. As I said in the previous post. I couldn't access to Dashboard.

2. I tried to access via USB-C cable on Windows laptop and Macbook. I tried MobaXterm and Putty, the only command I got is "ICX7150-C12 Switch", not "router".

Re: Switch and AP don't work

Imran_ruckus — Mon, 06 Mar 2023 23:46:19 GMT

Hi @HOAILE307

Thank you for the response.

Please enter the below commands when you get ‘ICX7150-C12 Switch’ on the Console/CLI.

Note: Hit Enter to accept each command

enable

show version

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Switch and AP don't work

HOAILE307 — Tue, 07 Mar 2023 20:36:55 GMT

Hi, I tried one more time this afternoon

ICX7150-C12-Switch#enable
Incomplete command.

ICX7150-C12-Switch#p
Ambiguous input -> p
ICX7150-C12-Switch#show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Aug 30 2018 at 04:38:38 labeled as SPS08070c
(25713184 bytes) from Secondary SPS08070c.bin
SW: Version 08.0.70cT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.13T225 (mnz10113)
Compiled on Tue Jul 24 10:23:08 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3810Q1DN
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 15 minute(s) 39 second(s)
The system started at 23:21:58 GMT+00 Sat Jan 01 2000
--More--, next page: Space, next line: Return key, quit: Control-c^C

Re: Switch and AP don't work

HOAILE307 — Tue, 07 Mar 2023 20:38:37 GMT

ICX7150-C12-Switch#copy flash flash secondary
ICX7150-C12-Switch#Load to buffer (8192 bytes per dot) ...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
SYNCING IMAGE TO FLASH. DO NOT SWITCH OVER OR POWER DOWN THE UNIT(65536 bytes per dot)...
.........................................................................................................................................................................................................................................................................................................................................................................................................Copy Done.

Re: Switch and AP don't work

HOAILE307 — Tue, 07 Mar 2023 20:44:08 GMT

ICX7150-C12-Switch#boot system flash secondary yes
T=20m43.8: Halt and reboot
Unmounting the External USB
Backup is fine
We are in system resetCopy RAMF[ 1306.870088] [BrcdSoftlockup]: sim_softwatchdog thread is detached on core=0
Sent SIGTERM to all processes
Sent SIGKILL to all processes
Requesting system reboot
[ 1309.700455] reboot: Restarting system
[ 1309.744350] Asserting GHPIO[7] reset sequence from Kernel ...

Ruckus Wireless Bootloader: 10.1.13T225 (Jul 24 2018 - 03:23:00 -0700)

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa

device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
Skipping bad block 0x05a00000
Skipping bad block 0x05b00000
33554432 bytes read: OK
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.70c
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x70214184
Data Size: 2192092 Bytes = 2.1 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: 8cb521b2
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.70c
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x70214184
Data Size: 2192092 Bytes = 2.1 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: 8cb521b2
Verifying Hash Integrity ... crc32+ OK
## Loading ramdisk from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'ramdisk@1' ramdisk subimage
Description: Ramdisk -rootfs
Type: RAMDisk Image
Compression: lzma compressed
Data Start: 0x70431e14
Data Size: 21308766 Bytes = 20.3 MiB
Architecture: ARM
OS: Linux
Load Address: 0x00000000
Entry Point: 0x00000000
Hash algo: crc32
Hash value: edfa9053
Verifying Hash Integrity ... crc32+ OK
## Loading fdt from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'fdt@3' fdt subimage
Description: Flattened Device Tree blob
Type: Flat Device Tree
Compression: uncompressed
Data Start: 0x7042fbbc
Data Size: 8607 Bytes = 8.4 KiB
Architecture: ARM
Hash algo: crc32
Hash value: 6fc9a37b
Verifying Hash Integrity ... crc32+ OK
Loading fdt from 0x7042fbbc to 0x65008000
Booting using the fdt blob at 0x65008000
Uncompressing Kernel Image ... OK
Using Device Tree in place at 65008000, end 6500d19e

Starting kernel ...

booting with 4.4 kernel
NAND Type: Micron NAND 2GiB (x 1)
PLATFORM MN
dd cmd: UBI
Config partition mounted
Resource partition is mounted!!
Backup is fine
dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000
Creating TUN device
Starting TPM Infra
Group tss and User tss created
kernel.hostname = localhost
hostname set to localhost
Starting TCSD Daemon
TCSD Up and Running
Enabling time stamp.
Starting the FastIron.
i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2
i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2
FIPS Disabled:PORT NOT DISABLED
platform type 90
OS>
Loaded Image SPS08070c from Sec Built on (UTC): Thu Aug 30 11:42:48 2018
Enabling Console Logging
Applying factory defaults..
flash_file=0.
INFO: startup config data is not available, try to read from backup
INFO: startup config data in the backup area is not available
Hotplugger Daemon Initialized ..
External USB disk is not mounted or plugged in.
set_board_level: gi_board_type = 116[ 60.572601] linux-kernel-bde: map phys range 0x3200000-0x3240000 to 0xb0d4f000-0xb0d8f000
[ 60.766716] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xa8d4f000-0xb0d4f000
DMA pool size: 134217728
PHY Reset De-asserted
sw_pp_sdk_init:137 ToR init
SOC unit 0 attached to PCI device BCM56160_B0
Firmware version from File: 2.1.0
Pre Parsing Config Data ...
INFO: empty config data in the primary area, try to read from backup
INFO: empty config data in the backup area also

Warning: This operation would close all existing SSH connection.
Parsing Config Data ...
INFO: empty config data in the primary area, try to read from backup
INFO: empty config data in the backup area also

System initialization completed...console going online.
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Aug 30 2018 at 04:38:38 labeled as SPS08070c
(25713184 bytes) from Secondary SPS08070c.bin
SW: Version 08.0.70cT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.13T225 (mnz10113)
Compiled on Tue Jul 24 10:23:08 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3810Q1DN
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is
8 second(s)
The system started at 23:44:16 GMT+00 Sat Jan 01 2000

The system : started=warm start reloaded=by "reload"

ICX7150-C12 Switch>
ICX7150-C12 Switch>
PS 1, Internal Power supply detected.
PS 1, Internal Power supply is up.
PoE: Stack unit 1 PS 1, Internal Power supply with 124000 mwatts capacity is up
PoE Info: Adding new 54V capacity of 124000 mW, total capacity is 124000, total free capacity is 124000
PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing....
2000 log entries of PoE Event Trace Log Buffer is allocated on unit 1 for unit 1
PoE Event Trace Logging enabled for unit 1
PoE Info: PoE module 1 of Unit 1 initialization is done.
PoE: Power enabled on port 1/1/1.
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out

Re: Switch and AP don't work

HOAILE307 — Tue, 07 Mar 2023 20:46:12 GMT

And my R510 still does not work. The power light is flashing.

Is there any other way to fix it? Or my switch is damaged and can't be fixed.

I don't want to waste time since so many devices in my house can't connect to internet.

Re: Switch and AP don't work

Jayavidhya — Tue, 07 Mar 2023 21:28:34 GMT

Hi @HOAILE307

Could you please share a picture of the Access Points showing the light status?

Also please try performing a hard factory reset first, let me add the steps.

1:Factory reset:

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch and AP don't work

HOAILE307 — Wed, 08 Mar 2023 00:35:13 GMT

I did, and nothing changes.

Re: Switch and AP don't work

Jayavidhya — Wed, 08 Mar 2023 13:49:41 GMT

Hi @HOAILE307

1) Please Make sure your switch is plugged into a well-known outlet/power source.

2) May I know how many Access Points are connected to the Switch?

3) Please check the connections form the router to the switch.

4) Have your confirmed the internet connection form your internet provider. Also please check the connections from your router to the switch by using the following guide.

Please refer to the below guide for connection setup:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch and AP don't work

HOAILE307 — Thu, 09 Mar 2023 18:06:04 GMT

Hello. I did all those steps. Nothing wrong with my power source or ISP.

There is only one AP (Ruckus R510) in my house.

Now I will try to change the switch to see if I can fix it. Could you please advise me if there are any technical things I should be aware before I buy a new switch that is compatible with the R510 AP (PoE/Poe+, minimum watts,...)?

Thank you in advance.

Re: Switch and AP don't work

Jayavidhya — Thu, 09 Mar 2023 21:00:29 GMT

Hi @HOAILE307

Thanks for your reply,

Based on the information you have shared it seems that your switch is working fine.

Please try to factory reset the AP as described below:

Please read the following guide carefully:

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch and AP don't work

HOAILE307 — Fri, 10 Mar 2023 01:56:11 GMT

Thank you. But no more any this and that steps. I am done with Ruckus. And you guys deleted my reply.

I am going to remove all the ruckus stuff in my house and replace those with another reliable/easy-to-use brand.

Thank you for your outstanding support!