topic Ruckus icx 7150-c12p (Lennar Homes) Stopped Sending Power in RUCKUS Support for Lennar Homes

Ruckus icx 7150-c12p (Lennar Homes) Stopped Sending Power

Mauri21 — Mon, 27 Feb 2023 20:37:26 GMT

About 3 weeks ago I experience a power outage for the 1st time in 5 years. Everything came back up except the power coming from my Ruckus icx 7150-c12p device that goes to devices like my Ring

The icx unit itself seems to be on because I see green lights, but the outputs for power seem to be inactivated

What should I do to fix it? Do I need to replace the unit? is there technical support that can help me fix it?

Please let me know

Thanks!

Re: Ruckus icx 7150-c12p (Lennar Homes) Stopped Sending Power

Chandini — Tue, 28 Feb 2023 08:24:17 GMT

Hi Mauri

Are all ports not delivering any power ?

Would you be able to share output of "show inline power ", "show inline power detail" and "show poe emesg | inc <port number where poe device is connected>"

You can also check "show logging" for any known errors

Thanks

Re: Ruckus icx 7150-c12p (Lennar Homes) Stopped Sending Power

Mauri21 — Tue, 28 Feb 2023 10:48:58 GMT

I'm not a technical person. Just a homeowner.

Not sure what you are asking me to do. It sounds like I should be able to talk to this device, but I have no idea how to do that.

What I need is a technician to come to fix this issue or replace the device all together

From what I can see, there are 3 output powers cables connected to ports 1 and 2

The System and PWR lights are GREEN

I tried pressing the Reset button, I see amber lights flashing when I do that and the device systems to go through a reset process, but, even after the Reset, I still don't have power outputs

Please advice what to do

Thanks!

Re: Ruckus icx 7150-c12p (Lennar Homes) Stopped Sending Power

Chandini — Tue, 28 Feb 2023 12:11:23 GMT

Hi Mauri

Ack . Thanks for reverting. Please log a ticket using the below link so that we will help you to troubleshoot further and process RMA .

https://support.ruckuswireless.com/contact-us

When the device is up not during reset or reboot process. After reboot when the device is completely up are there any amber LED in front panel of the switch ?

Thanks

Re: Ruckus icx 7150-c12p (Lennar Homes) Stopped Sending Power

Mauri21 — Wed, 01 Mar 2023 05:45:18 GMT

In ports 1-2, where the power needs to come out to go to devices like my Ring, there are no Amber Lights

However, I can see Amber lights in ports 8, 10, and 12. These ports go to a Samsung Smart Things device, a KEVO device, and a Luttron device.

Re: Ruckus icx 7150-c12p (Lennar Homes) Stopped Sending Power

Chandini — Wed, 01 Mar 2023 11:22:57 GMT

Hi Mauri

Ack and Noted.

Refer the below link. This a post where Imran in helping the customer with speed issues on model 7150-C12P. He has shared lot of links with regard to troubleshooting and accessing your device.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Slow-internet-speeds-on-ICX-7150-C12P/td-p/54348

I hope this helps.

Thanks

Re: Ruckus icx 7150-c12p (Lennar Homes) Stopped Sending Power

Yarenis — Wed, 01 Mar 2023 23:44:27 GMT

Hi @maurin21

Let me move the post to the Lennar Homes forum.

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community Moderator