topic Re: ICX 7150 Switch in Boot Mode after power outage in RUCKUS Support for Lennar Homes

ICX 7150 Switch in Boot Mode after power outage

lightsout — Mon, 27 Feb 2023 00:25:11 GMT

Similar to past and recent posts, after a power outage, the switch has a steady green light for power and steady amber light for system, no power to the 3 Ruckus AP.

I followed previous solutions to hard reset (using a pin) and if no image to boot to try to load one. Unfortunately, while I was able to communicate a few times, result was that it was "not alive" - similar to this post: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Switch-in-boot-mode-after-power-outage/m-p/54131

I tried it again today and it appears to be worse - see below. It seems to stay on the last "Releas321t>23" for a very long time (at least 10 minutes) until I hit enter and it gives me the ▒▒. It does not allow any commands and continues to repeat ▒▒ and delete itself before starting again. Same thing happens when we tried to reset again.

Please advise of next steps.

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 1 DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa
Writing Shmoo values into flash .....

device 0 offset 0xbfe00, size 0x200
device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Secondary

NAND read: device 0 offset 0x0, size 0x2000000
8 ecc_errors after reading 1b48000:1b49c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
ICX7150-Boot>23:08OK
Unknown command '23:08OK' - try 'help'
ICX7150-Boot>
ICX7150-Boot>
ICX7150-Boot>
ICX7150-Boot>ICX7150-12 (POE), PVT1
Unknown command 'ICX7150-12' - try 'help'
ICX7150-Boot>
ICX7150-Boot>SYS CPLD VER: 0x4 Releas321t>23:08Ott>tt>ICX7150-12 (POE), PVT1tt>S YS CPLD VER: 0x4 Releas321t>23:08Ott>tt>ICX7150-12 (POE), PVT1tt>SYS CPLD VER: 0 x4 Releas321t>23:08Ott>tt>ICX7150-12 (POE), PVT1tt>SYS CPLD VER: 0x4 Releas321t> 23:08Ott>tt>ICX7150-12 (POE), PVT1tt>SYS CPLD VER: 0x4 Releas321t>23:08Ott>tt>IC X7150-12 (POE), PVT1tt>SYS CPLD VER: 0x4 Releas321t>23:08Ott>tt>ICX7150-12 (POE) , PVT1tt>SYS CPLD VER: 0x4 Releas321t>23:08Ott>tt>ICX7150-12 (POE), PVT1tt>SYS C PLD VER: 0x4 Releas321t>23:08Ott>tt>ICX7150-12 (POE), PVT1tt>SYS CPLD VER: 0x4 R eleas321t>23:08Ott>tt>ICX7150-12 (POE), PVT1tt>SYS CPLD VER: 0x4 Releas321t>23:0 8Ott>tt>ICX7150-12 (POE), PVT1tt>SYS CPLD VER: 0x4 Releas321t>23:08Ott>tt>ICX715 0-12 (POE), PVT1tt>SYS CPLD VER: 0x4 Releas321t>23:08Ott>tt>ICX7150-12 (POE), PV T1tt>SYS CPLD VER: 0x4 Releas321t>23:08Ott>tt>ICX7150-12 (POE), PVT1tt>SYS CPLD VER: 0x4 Releas321t>23:08Ott>tt>ICX7150-12 (POE), PVT1tt>SYS CPLD VER: 0x4 Relea s321t>23:08Ott>tt>ICX7150-12 (POE), PVT1tt>SYS CPLD VER: 0x4 Releas321t>23<INTERRUPT>
ICX7150-Boot>
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Additional Attempt:

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 1
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa
Writing Shmoo values into flash .....

device 0 offset 0xbfe00, size 0x200
device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Primary

NAND read: device 0 offset 0x4000000, size 0x2000000
8 ecc_errors after reading 5b48000:5b49c00
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
ICX7150-Boot>23:08OK
Unknown command '23:08OK' - try 'help'
ICX7150-Boot>
ICX7150-Boot>
ICX7150-Boot>
ICX7150-Boot>ICX7150-12 (POE), PVT1
Unknown command 'ICX7150-12' - try 'help'
ICX7150-Boot>
ICX7150-Boot ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒

Re: ICX 7150 Switch in Boot Mode after power outage

Imran_ruckus — Mon, 27 Feb 2023 17:45:43 GMT

Hi lightscout

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

From the case description, I could understand that after a power outage, your ICX-7150-C12P switch is stuck on boot mode with Green light on PWR and an Amber light on SYST.

I would request you please disconnect the power of your ICX-7150-C12P Switch and power it on again. Then perform the Reset of the switch as described below.

Please follow to below steps in order to fix this issue:

Please try to disconnect from the Power outlet the ICX-7150 and reconnected.
Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

We must get console access to the ICX-7150-C12P Switch as mentioned in the steps from the guide below:

How to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Also, please share the screenshots or pictures of the errors (if any) and connections if you are trying to get the console to the Switch.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150 Switch in Boot Mode after power outage

lightsout — Mon, 27 Feb 2023 18:15:39 GMT

Hello Imran,

I performed all that you have listed many times over the weekend with the same results: either ping came back as not alive or the errors that you saw me post.
I’ve downloaded putty, drivers so my laptop can see the COM port, the SW, reset the switch with a pin and connected successfully to switch with the usba/c cable - same result: solid green light on power and sys solid amber light.
Can you advise on next steps?

Re: ICX 7150 Switch in Boot Mode after power outage

Imran_ruckus — Mon, 27 Feb 2023 21:25:49 GMT

Hi lightscout

Thank you for the response and information.

As mentioned in the previous post, please disconnect the power of your ICX-7150-C12P Switch and power it on again. Then perform the Reset/Software recovery process of the switch as described in the last post.

Please check the videos of these processes mentioned in the same post.

If there is a same error, we request you share the screenshots of the error you are getting And pictures of the connections to the Switch and Laptop/PC.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150 Switch in Boot Mode after power outage

lightsout — Tue, 28 Feb 2023 05:36:54 GMT

Hello Imran,

I re-did as you suggested in the posts - Still the same error. SW recovery not possible as commands are not accepted in Putty. Please see attached.

Re: ICX 7150 Switch in Boot Mode after power outage

Imran_ruckus — Tue, 28 Feb 2023 15:48:53 GMT

Hi lightscout

Greetings of the day!!!

Thank you for sharing the information.

Based on the troubleshooting done, and we confirm after the reset, booting up the Switch, and after trying the software recovery process, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150 Switch in Boot Mode after power outage

lightsout — Tue, 28 Feb 2023 16:00:15 GMT

Hi Imran,

Good morning! I hope its not as cold and rainy where you are at as it is here.

Thank you again for your very quick replies and attention to the issues on this board.

I went ahead and chatted with the Fetch to get the RMA process going.

Thanks again for your help!

Re: ICX 7150 Switch in Boot Mode after power outage

Imran_ruckus — Tue, 28 Feb 2023 18:48:04 GMT

Hi lightsout

Thank you for the response.

Great!!!

Good to know that the RMA process is in progress. Hope the issue will be fixed after replacing Switch with a new one.

We appreciate your time and patience on this case.

Have a great day and week ahead!!!

Thank you again for contacting RUCKUS Lennar Home Community.

Best regards,

Imran Sanadi

Lennar Home Community.