topic Re: Router stopped working in RUCKUS Support for Lennar Homes

Router stopped working

robinparky — Wed, 22 Feb 2023 04:30:15 GMT

Router stopped working. I tried hard reset already.

Re: Router stopped working

Jayavidhya — Wed, 22 Feb 2023 13:23:14 GMT

Hi @robinparky

Please describe more details of the issue, in order to provide the best troubleshooting steps.

Please read the following guide for the basic understanding of the setup.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

Best regards,

Jayavidhya

Lennar Home Community

Re: Router stopped working

robinparky — Thu, 23 Feb 2023 02:27:34 GMT

I have ICX 7150-C12P switch. All of sudden the internet stopped working. I tried different switch, it works. So something wrong with the switch. I tired power off and on multiple times but no difference. I didn’t try hard reset because I am afraid that the configuration with my two access points can be wiped out. Please advice.

robin

Re: Router stopped working

Vásquez_Fer — Thu, 23 Feb 2023 12:32:28 GMT

Hi @robinparky

Hope you are doing well

1-On your switch ( faulty ) while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2- Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Re: Router stopped working

robinparky — Thu, 23 Feb 2023 16:29:17 GMT

SYST: amber
PWR: green
MS: off
UPDATE: off
DIAG: off
CLD: off

All lights on STATUS are off

Re: Router stopped working

Imran_ruckus — Thu, 23 Feb 2023 17:03:37 GMT

Hi robinparky

Thank you for the response and information you shared,

As you mentioned and we could see from the picture you shared that, there is an amber light on the "SYST" and a green light on the "PWR" in the section above the USB/ethernet ports. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow to below steps in order to fix this issue:

Please try to disconnect from the Power outlet the ICX-7150 and reconnected.
Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

We must get console access to the ICX-7150-C12P Switch as mentioned in the steps from the guide below:

How to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Router stopped working

robinparky — Sun, 26 Feb 2023 03:17:48 GMT

I followed the instruction. I connected the switch by ssh and setup the ip address. The instruction required to setup the windows ip address and the gateway ip address same (e.g. 192.168.0.2), but it does not allowed - windows OS reset the gateway ip address to 0.0.0.0. So, when I tried to ping from switch to windows, it couldn't recognize it. I also tried to set the gate ip address 192.168.0.1 on both windows and switch, still ping does not find windows computer.

After spending hours, I am not sure how to proceed. Meanwhile, can I copy upgrade files to USB drive, and stick to the back of switch and install them?

I have another issue. I tried tftpreboot, then it asked user name and password.
I tried super and sp-admin for user name and password, but it didn't work.

Re: Router stopped working

Jayavidhya — Mon, 27 Feb 2023 19:12:04 GMT

Hi @robinparky

Thanks for your reply,

Please try changing the IP address of the switch and gateway. Also the IP address of the computer should be the same as the server in the Switch configuration.

Computer IP address: 192.168.0.2

Gateway IP address: 192.168.0.1

Switch IP address: 192.168.0.3

Also please try the most common username and passwords ( This is key sensitive so please include capital letters )

Username:admin password: Ruckus!

Username:admin password: Ruckus1

Username:admin password: Lennar

Username:super password: sp-admin

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Best regards,

Jayavidhya

Lennar Home Community

Re: Router stopped working

robinparky — Mon, 27 Feb 2023 22:18:25 GMT

I logged in with the password. Then, when I tried to setup ip address, the commands are no longer available.

Re: Router stopped working

Imran_ruckus — Tue, 28 Feb 2023 00:09:36 GMT

Hi robinparky

Thank you for the response and the information you shared.

We have to enter those commands in boot> mode

Please start a Serial connection as shown in below Screenshot and perform the commands:

Please refer to the below guide link as a reference:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Please let us know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Router stopped working

robinparky — Tue, 28 Feb 2023 05:30:14 GMT

I followed all steps you suggested, but it didn't help.

I connected to the switch. I setup ip address recommended, connected cable. But the ping does not respond correctly. Can you call me or I can call you to get help?

Re: Router stopped working

Jayavidhya — Tue, 28 Feb 2023 13:04:57 GMT

Hi @robinparky

Please provide an image/photo where you are trying to connect via console / Ethernet from ICX 7150 - C12 P (USB type C to USB ) to PC. ( Physical setup ) like the following example :

Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best regards,

Jayavidhya

Lennar Home Community

Re: Router stopped working

robinparky — Tue, 28 Feb 2023 18:55:59 GMT

Please see below.

Re: Router stopped working

Jayavidhya — Tue, 28 Feb 2023 21:01:37 GMT

Hi @robinparky

Thanks for your reply.

Based on the troubleshooting and the images you have shared, seems that the management port is not responding this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community