topic Re: Unable to start the Ruckus network after recent power out in RUCKUS Support for Lennar Homes

Unable to start the Ruckus network after recent power out

srnanduri — Sun, 26 Feb 2023 23:36:03 GMT

Hi,

My internet service provider is Comcast and I am able to connect to my router's network. But after recent power outage, my access points connection became slow and I turned the network off from Unleashed app to restart the network. But after that, I don't see Ruckus network at all and I am also unable to connect to the ICX switch command line. can any one please help?

Thanks,

Sitaram.

Re: Unable to start the Ruckus network after recent power out

Jayavidhya — Mon, 27 Feb 2023 16:28:22 GMT

Hi @srnanduri

Greetings of the day,

Please confirm if the issue is happening while it is connected to access points or when it is connected to ISP router.

Please follow out the next steps.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.

2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)

3. If you have confirmed that internet issue is stable while you are connecting to the ISP router, but the issue persists while you are connecting to the access points or the switch, it looks like your Switch (ICX7150 Switch) may be booting from the secondary partition ( Note: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

4. After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Re: Unable to start the Ruckus network after recent power out

srnanduri — Mon, 27 Feb 2023 17:00:06 GMT

Hi Jayavidhya,

I followed these links yesterday itself. My issue is that I don't see Ruckus's wifi network nor I am able to login to CLI in my Mac. I tried usual password that I use to login to mobile app: admin/Ruckus! and I also used super/sp-admin, Lennar and other passwords as well. I tried to factory reset the AP and now I am not seeing the wifi lights and CTL lights turning on.

Re: Unable to start the Ruckus network after recent power out

Jayavidhya — Mon, 27 Feb 2023 17:39:48 GMT

Hi @srnanduri

Thanks for your reply.

For detailed understanding of the issue please confirm the LED status of your switch and also the LED lights of your Access points.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Best regards,

Jayavidhya

Lennar Home Community

Re: Unable to start the Ruckus network after recent power out

srnanduri — Wed, 01 Mar 2023 16:33:13 GMT

Switch's lights:

SYST: Solid Green

PWR: Solid Green

rest all lights are OFF.

Master AP's lights:

PWR light is SOLID GREEN

CTL and other wifi lights are all OFF.

Other AP lights:

PWR: Solid green

CTL: solid green

Other wifi lights are all OFF.

Re: Unable to start the Ruckus network after recent power out

Jayavidhya — Wed, 01 Mar 2023 17:36:44 GMT

Hi @srnanduri

Thanks for your reply.

Please try gaining the access to the switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. )

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Once you are logged in to the ICX-7150-C12P please perform the following commands and share the output:

enable

Show flash

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unable to start the Ruckus network after recent power out

srnanduri — Wed, 01 Mar 2023 18:12:24 GMT

After I executed "enable" I see below output:

ICX7150-C12-Router>enable

No password has been assigned yet...

ICX7150-C12-Router#

Re: Unable to start the Ruckus network after recent power out

srnanduri — Wed, 01 Mar 2023 18:15:00 GMT

on "Show flash" I see below output:

ICX7150-C12-Router#show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225

Code Flash Free Space = 1204981760

ICX7150-C12-Router#

Re: Unable to start the Ruckus network after recent power out

srnanduri — Wed, 01 Mar 2023 19:07:35 GMT

Since now I am able to connect to console via terminal in my Mac book, I was able to run below commands to reload the switch in switch mode. After reload, I executed "show flash" and now I see below output:

ICX7150-C12-Switch#show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

Compressed Sec Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225

Code Flash Free Space = 1204916224

But still my ruckus network is still down and I am unable to login to my Unleashed app and also my APs' radio is down. Please let me know next steps.

Thanks,

Sitaram.

Re: Unable to start the Ruckus network after recent power out

Jayavidhya — Wed, 01 Mar 2023 19:17:14 GMT

Hi @srnanduri

Thanks for your reply,

Based on your description it seems that you are running in 08080f code. Please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Re: Unable to start the Ruckus network after recent power out

srnanduri — Wed, 01 Mar 2023 19:48:03 GMT

Is there a solution for Mac users? If so, can you please post it here?

Re: Unable to start the Ruckus network after recent power out

srnanduri — Wed, 01 Mar 2023 20:17:32 GMT

I tried to copy image files using USB drive to the switch and then ran commands to copy images to secondary and primary but I am getting below error:

ICX7150-C12-Switch#copy disk0 flash SPS08080fufi.bin secondary

Flash Memory Write (8192 bytes per dot)

ICX7150-C12-Switch#....................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

Processing the bundle image...

The calculated data payload crc 0xc50a8d2e and the crc for the payload 0x56bc066f mismatch

Aborting, bundle image crc validation failed

Error in processing bundle image

Re: Unable to start the Ruckus network after recent power out

Jayavidhya — Wed, 01 Mar 2023 20:54:42 GMT

Hi @srnanduri

Please try upgrading the switch via TFTP or Web GUI and let us know if you are getting the same error.

Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Re: Unable to start the Ruckus network after recent power out

srnanduri — Wed, 01 Mar 2023 21:24:11 GMT

I have a Mac book and no windows machine. So I am not able to install TFTP or putty. I have a terminal and can do an ssh but looks like Ssh is not enabled on my ruckus switch.

Re: Unable to start the Ruckus network after recent power out

Imran_ruckus — Wed, 01 Mar 2023 22:24:30 GMT

Hi srnanduri

Thank you for the response and update.

Could you please try to upgrade your Switch via the WEB GUI of the ICX-7150-C12P Switch? Please refer to the below link for the process of upgrading via GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Unable to start the Ruckus network after recent power out

srnanduri — Wed, 01 Mar 2023 23:31:34 GMT

Hi Imran,

Using ssh I was able to upgrade the firmware to 08095h on both primary and secondary. Still my APs' wifi signals are OFF. How do I bring them up?

Re: Unable to start the Ruckus network after recent power out

Imran_ruckus — Thu, 02 Mar 2023 00:05:17 GMT

Hi srnanduri

Thank you for the response and update that you have Upgraded successfully to 08095h version on both the partitions. (Please share 'enable' and 'show flash' output)

Could you please disconnect the power of your ICX-7150-C12P Switch and power it on again and also Reboot the router? After powering it on once the Switch and Router boots up, please check the Access Point light status.

And, we suggest you confirm the Internet connectivity by your Internet Service Provider (ISP). You could check the ISP connectivity from the Router, maybe with Local Router Wi-Fi or by an Ethernet cable from the Router a laptop, or a PC. (Please refer to the below pictures).

And also,

Could you please try to replace an ethernet cable of your AP and check on the different cable on different ports on the Switch ports in those 12 ports as shown in the below picture?

If anything doesn’t work, please try to reset the APs once again.

IMPORTANT NOTE: As you have multiple Access Points (APs) in your house, please make sure you only keep the affected AP On and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of the Working Access Point, except the one that you are going to work with (non-working). And repeat the same for other APs.

Please read the following guide carefully:

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Unable to start the Ruckus network after recent power out

srnanduri — Sat, 04 Mar 2023 05:31:14 GMT

Hi Imran,

Below is the output of "enable" and "show flash". Also I plugged off the switch and restarted the router and then powered ON the switch. Still my APs don't have 2.4G and 5G lights. FYI, I am able to connect to my comcast router's wifi network.

ICX7150-C12-Switch#enable

Invalid input -> enable

Type ? for a list

ICX7150-C12-Switch#show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 31457280, Version:08.0.95hT211 (SPS08095h.bin)

Compressed Sec Code size = 31457280, Version:08.0.95hT211 (SPS08095h.bin)

Compressed Pri Boot Code size = 786944, Version:10.1.25T225 (mnz10125)

Compressed Sec Boot Code size = 786944, Version:10.1.25T225 (mnz10125)

Code Flash Free Space = 1012826112

ICX7150-C12-Switch#

Re: Unable to start the Ruckus network after recent power out

srnanduri — Mon, 06 Mar 2023 17:10:50 GMT

Seriously? I has been 10 days of waste of time, tremendous effort to upgrade the firmware, tedious follow-ups and still I am left with no on-call support nor forum support. My problem is still not solved. Ruckus is totally a bad idea for Homeowners considering we have to go through all this pain every time there is a power outage or something. Can't believe this is happening.

Re: Unable to start the Ruckus network after recent power out

Jayavidhya — Mon, 06 Mar 2023 17:28:06 GMT

Hi @srnanduri

Thanks for your reply.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

Also please try resetting the Access points and check whether the access points are getting powered on or not.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community