topic Re: After power outage no WiFi from Switch/routers in Lennar Home in RUCKUS Support for Lennar Homes

After power outage no WiFi from Switch/routers in Lennar Home

twillman — Thu, 23 Feb 2023 21:43:54 GMT

We have a Lennar home with Ruckus ICX 7150-C12P switch and 2 routers. After a power outage the WiFi network set up through Ruckus is gone, so I can't login on the app or anything. I also can't see the original network name either. On the switch I see Sys light is orange and Pwr light is green. On the routers all lights are off.

I believe I've seen this before during a power outage before they took away phone support when someone was able to fix it for me. They had told me they did something so that I wouldn't have to deal with it again, but it seems that the power outage affected things again. I have zero knowledge in this area and need very specific, basic, detailed instructions on how to fix this asap please, and ideally how to prevent this in the future.

Note that WiFi through a separate router from our ISP still works.

Re: After power outage no WiFi from Switch/routers in Lennar Home

Imran_ruckus — Thu, 23 Feb 2023 22:40:29 GMT

Hi twillman

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As you mentioned, there is an amber/orange light on the "SYST" and a green light on the "PWR" in the section above the USB/ethernet ports. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow to below steps in order to fix this issue:

Please try to disconnect from the Power outlet the ICX-7150 and reconnected.
Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

We must get console access to the ICX-7150-C12P Switch as mentioned in the steps from the guide below:

How to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: After power outage no WiFi from Switch/routers in Lennar Home

SRhome05 — Fri, 24 Feb 2023 22:04:49 GMT

How long does it take for it to reset? My Ruckus has had all LED flash amber for over 30 minutes. How do I know it is working appropriately?

Also the link provided for reference leads to a Page Not Found:
https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Re: After power outage no WiFi from Switch/routers in Lennar Home

Imran_ruckus — Fri, 24 Feb 2023 22:38:28 GMT

Hi SRhome05

Thank you for the response and the information you shared.

That’s the same link for the reset process, please check this link:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

However, as you mentioned, all LEDs on the Switch flash Amber, meaning the reset did not work.

Now we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

We must get console access to the ICX-7150-C12P Switch as mentioned in the steps from the guide below:

How to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: After power outage no WiFi from Switch/routers in Lennar Home

SRhome05 — Sun, 26 Feb 2023 01:32:17 GMT

Hi team, I actually prcoeeded with the software recovery, however, I tried multiple laptops (windows and macbook) with multiple chords but the laptops are not even able to detect the console. Please let me know how to proceed. It seems we can't even access it to attempt to perform a recovery.

Re: After power outage no WiFi from Switch/routers in Lennar Home

Imran_ruckus — Mon, 27 Feb 2023 15:17:47 GMT

Hi SRhome05

Greetings!!!

Thank you for the response and the information you shared.

Could you please share with us the screenshot of the error (if any) while you are trying to console the Switch with your Laptop/PC?

Also, please share the pictures of the connections you are connected with your ICX-7150-C12P Switch to the Laptop to detect the console to proceed further.

Before uploading the photos please login to the RUCKUS account then you can upload the image.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: After power outage no WiFi from Switch/routers in Lennar Home

SRhome05 — Thu, 02 Mar 2023 22:38:30 GMT

Hi team, please find the image of my device connected to my laptop but nothing is appearing. I am unable to locate the switch .

Re: After power outage no WiFi from Switch/routers in Lennar Home

Imran_ruckus — Thu, 02 Mar 2023 22:51:05 GMT

Hi SRhome05

Thank you for the response and the information you shared.

Could you please provide an image/photo of where you are trying to connect via console / Ethernet from ICX 7150 - C12 P (USB type C to USB ) to the PC? (Physical setup) like the following example:

Once you connect the cables as above, please try to access the console/CLI and the software recovery process as described in the previous guide. If any error, you are getting on the CLI screen when you console please share the screenshot of that.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: After power outage no WiFi from Switch/routers in Lennar Home

Imran_ruckus — Tue, 04 Apr 2023 00:07:42 GMT

Hi @twillman @SRhome05

Greetings of the day!!!

Hope you are doing well.

Could you please update us on the status of this issue?

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: After power outage no WiFi from Switch/routers in Lennar Home

SRhome05 — Mon, 22 May 2023 00:01:02 GMT

HI team,

I thought my images went through. I've taken a picture to indicate the same set up as the image provided. No devices show up after attaching the Switch to my laptop.

Also, the software of PuTTY has not been downloading for me to proceed with software recovery. Can I please get a replacement device? It's been 3 months and I have not been able to successfully troubleshoot this.

Re: After power outage no WiFi from Switch/routers in Lennar Home

Imran_ruckus — Mon, 22 May 2023 15:42:29 GMT

Hi @SRhome05

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case was raised by @twillman which is now closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.