topic Re: Lennar smart home outage. Wi-Fi running super slow! in RUCKUS Support for Lennar Homes

Lennar smart home outage. Wi-Fi running super slow!

JRent — Tue, 21 Feb 2023 20:31:42 GMT

After an outage in the area my Wi-Fi has been running really slow. I need help getting it back to its AMAZING speed that it used to be. Thanks 🙏🏼

Re: Lennar smart home outage. Wi-Fi running super slow!

Imran_ruckus — Tue, 21 Feb 2023 21:05:49 GMT

Hi JRent

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the case description, I could understand that your Wi-Fi is running slow after an outage.

This issue may happen when the Switch start running on the Routing code. The Switch should run on the Switching code to avoid these issues for Lennar home users. Due to a power outage the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

You can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages most of the time, this is a known issue for Lennar home users.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

-MAC address: Physical address of the device this never changes

- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

Please follow the below steps:

To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

show version

copy flash flash secondary

boot system flash secondary yes

(Please share the output screenshot of the ‘show version’ command)

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

There are Two ways to fix this issue:

I) How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

II) Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '3'

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Lennar smart home outage. Wi-Fi running super slow!

JRent — Tue, 21 Feb 2023 21:52:28 GMT

Too much information for me to understand. Is there any way I can speak to someone that can help me fix the issue?

Re: Lennar smart home outage. Wi-Fi running super slow!

Imran_ruckus — Tue, 21 Feb 2023 23:28:48 GMT

Hi JRent

Thank you for the response.

I truly Apologize for the inconvenience.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

We have tried to create the guides as non-technical as possible, so that they are not much difficult to follow. However, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Please do let us know if there is any help required on the troubleshooting steps or if you are stuck at any point. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Lennar smart home outage. Wi-Fi running super slow!

JRent — Tue, 21 Feb 2023 23:34:32 GMT

I have the IP address but don’t know how to access the Command Line.

Re: Lennar smart home outage. Wi-Fi running super slow!

Imran_ruckus — Tue, 21 Feb 2023 23:59:16 GMT

Hi JRent

Thank you for the response.

Please refer to the steps and process shared in the initial post. Below is the guide (this is also shared in the initial post) which will help you to get access to the command line.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Lennar smart home outage. Wi-Fi running super slow!

JRent — Wed, 22 Feb 2023 00:08:24 GMT

Can any of this be done on the ruckus app? I tried on the computer and the downloads do not work.

Re: Lennar smart home outage. Wi-Fi running super slow!

Jayavidhya — Wed, 22 Feb 2023 14:00:06 GMT

Hi @JRent

This step cannot be done on Ruckus app.

Please share the error you are getting while trying to download the apps.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar smart home outage. Wi-Fi running super slow!

Imran_ruckus — Wed, 22 Feb 2023 15:15:32 GMT

Hi JRent

Greetings!!!

Thank you for the response.

Apologies, this cannot be done on the App.

Could you please share a screenshot of the error and also let us know if you are using Windows Machine or Apple MAC?

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Lennar smart home outage. Wi-Fi running super slow!

esmdomingo013 — Sat, 25 Feb 2023 15:33:15 GMT

Write down your IP address

Download Putty

Open Putty, enter your IP address and make sure SSH is selected

default Id=admin pw=admin

you should see the CLI now

hope this helps

Re: Lennar smart home outage. Wi-Fi running super slow!

esmdomingo013 — Sat, 25 Feb 2023 15:36:39 GMT

if you do not know your IP address, see below

open windows cmd line

type inconfig / all

note your DEFAULT gateway IP

open a tab on your web browser and type in your gateway IP

search for your RTR / SW mac address (CTRL + F)

note the IP address

see my previous post

Re: Lennar smart home outage. Wi-Fi running super slow!

Imran_ruckus — Mon, 13 Mar 2023 22:21:21 GMT

Hi @JRent

Greetings of the day!!!

Hope you are doing well.

Could you please update us on the status of the issue?

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.