topic Re: red light is on in RUCKUS Support for Lennar Homes

red light is on

CB — Wed, 22 Feb 2023 00:38:37 GMT

Hello,

I have the ICX 7150-C12P and the red light is solid on one of my 4 boxes in my home. What should I do? We have tried to reset it but nothing changed. Can you please offer your support?

Thanks

Re: red light is on

Jayavidhya — Wed, 22 Feb 2023 12:37:56 GMT

Hi @CB

Greetings of the day,

For better understanding of the issue please follow the below steps and let us know the cause.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2- Make sure it is plugged into a well-known outlet/power source

3- Are the Access Points R510 powering up?

4- Do you have access to the unleashed dashboard or Ruckus application ?

5- Are you having any connectivity issues like webpage not loading or slow connectivity.

Best regards,

Jayavidhya

Lennar Home Community

Re: red light is on

CB — Wed, 22 Feb 2023 19:13:50 GMT

I can not connect to the unleashed app. I've tried several times to connect the app to my wifi but it will not work. It may be something that I am doing wrong. All the lights are green with one that is amber. I have sent you pictures. I apologize for the lighting and bad angle...it's a tight space.

One of the boxes on our ceiling has a red light on and the other 3 have green lights.

Re: red light is on

CB — Wed, 22 Feb 2023 19:15:46 GMT

Re: red light is on

Jayavidhya — Wed, 22 Feb 2023 20:50:41 GMT

Hi @CB

Please try moving the connection from the not working AP to the working AP port to ensure that the issue is not the port where is connected.

If this step does not work please follow the below steps.

Please perform a factory reset, let me add the steps, if the Access point still not responding, please reply with a picture showing that the PWR is red.

While performing reset please unplug all the working AP and try resetting the AP that is not working.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

How to factory reset or factory default different types of Ruckus Access points? (technical guide.)

https://support.ruckuswireless.com/articles/000012418

Best regards,

Jayavidhya

Lennar Home Community

Re: red light is on

cgleague — Thu, 23 Feb 2023 01:20:55 GMT

I too am having the same issue. One of my access points is working fine, and the other just displays the red indicator for the "PWR" button. I have already tried the steps for factory reset, and that is not working.

Re: red light is on

Vásquez_Fer — Thu, 23 Feb 2023 12:43:52 GMT

Hi cgleague

Hope you are doing well

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide in a proper way.

Best Regards ,

Fernando Vasquez

Re: red light is on

CB — Thu, 23 Feb 2023 17:09:16 GMT

I did everything you recommended and it didn't work. I finally just disconnected the power (at the main box) and after it booted back up the AP red power light that was previously red is now green. I am assuming since the 5G, 2.4g, and power lights are green it should be working. Now On my top floor (that was working properly before), the AP has a green 5G, an Amber 2.4g, and a green power light. Is this something to be concerned about? This top floor is hardly ever used.

Re: red light is on

Vásquez_Fer — Thu, 23 Feb 2023 17:55:39 GMT

Hi @CB

Hope you are doing well

Is great to hear that your Access Point is up and running after a reboot

Here is the meaning of each light on the Wireless Access Point so you can use it as reference.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Yellows light 2.4G: Radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

So, if there is a device (iPhone) that is using the 5G radio, the light on the Access Point will be turning green on the 5G radio indicating that there is a client/device using that radio (5G)

More details for the radio 2.4G and 5G

A 2.4 GHz connection travels farther at lower speeds, while 5 GHz frequencies provide faster speeds at shorter range. What depends on whether to use 5g or 2.4G will depend on the end device (such as phones/pc/ring door/Mac devices/iPhone) They choose whether to use 2.4g or 5g auto. It will also depend on the network (Wi-Fi / SSID / WLAN ) configuration if it is 2.4 or 5G only.

A lot of electronic devices and appliances use the 2.4 GHz frequency, including microwaves, baby monitors, security cameras, and garage door openers and phones.

https://www.youtube.com/watch?v=JYONV1q1Zws&t=149s

Mobile APP

https://www.youtube.com/watch?v=L_oAReVK1qo&t=5s

Best Regards

Fernando Vasquez

Re: red light is on

CB — Fri, 24 Feb 2023 20:04:25 GMT

Thanks for all of your help!! Everything seems to be working now.

Re: red light is on

Imran_ruckus — Fri, 24 Feb 2023 22:21:52 GMT

Hi CB

Thank you for the response and update.

Great!!!

Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Have a great weekend ahead!!!

Thank you again for contacting RUCKUS Lennar Home Community