topic Re: My Ruckus not working software was updated last year and lights are blinking amber in RUCKUS Support for Lennar Homes

My Ruckus not working software was updated last year and lights are blinking amber

dhernz77041 — Mon, 20 Feb 2023 23:52:42 GMT

My Ruckus not working software was updated last year and lights are blinking amber please exchange or call me for support.Case#01219758

Re: My Ruckus not working software was updated last year and lights are blinking amber

Imran_ruckus — Tue, 21 Feb 2023 00:17:46 GMT

Hi dhernz77041

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

From the case description, I could understand that your RUCKUS Device is not working and there is amber light.

Apologies, we cannot replace it till we confirm if it is a hardware issue. And

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

Could you please let me know which device you are seeing Amber lights, ICX-7150-C12P Switch, or Access Point? (Please refer to the below pictures)

Switch:

Access Point:

And Could you please let us know?

Was there any power outage?
From when are you facing this issue?
Also, please share a picture of the light status.

Thank you again.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: My Ruckus not working software was updated last year and lights are blinking amber

dhernz77041 — Tue, 21 Feb 2023 01:34:08 GMT

It looks like the issue is on the switch, there is a green and a amber light on all the time.

When pressing reset for 12 seconds all the lights on the left blink amber.

I was not able to upload image.

Re: My Ruckus not working software was updated last year and lights are blinking amber

dhernz77041 — Tue, 21 Feb 2023 01:45:15 GMT

system is orange power is green

Re: My Ruckus not working software was updated last year and lights are blinking amber

Jayavidhya — Tue, 21 Feb 2023 13:34:40 GMT

Hi @dhernz77041

Thanks for your reply.

Basically if the switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Re: My Ruckus not working software was updated last year and lights are blinking amber

dhernz77041 — Tue, 21 Feb 2023 15:13:08 GMT

Could u exchange unit , I am not a computer person and a similar issue was done not long ago, this is a lemon type of equipment.

Please exchange unit, I dont have the cables or the time equipment to do it, My internet has been down for a month and no one is going to fix unless this box is working.

Can you please provide a number to call to speak to a manager or someone in charge, I feel that customer support should be better and warranty should be honored after having to many issues with this switch.

Re: My Ruckus not working software was updated last year and lights are blinking amber

Jayavidhya — Tue, 21 Feb 2023 15:22:53 GMT

Hi @dhernz77041

Sorry for the inconvenience.

I understand that the steps may be somewhat new, however, we cannot replace the chassis until you confirm that the hardware is damaged.
We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps,
I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community

Re: My Ruckus not working software was updated last year and lights are blinking amber

dhernz77041 — Tue, 21 Feb 2023 15:44:39 GMT

Well I just confirmed hardware is damaged, software was already uploaded via remote access and it lasted a couple of months so that means something is not working properly on the switch itself. I provided you the case number at the beginning.

I am ready to provide a google review in this company and this product and the poor support that I am getting this is so ridiculous I will be requesting a new switch unitil this lemon is replaced, this is a total scam.

Where do I send box and what RMA do I use? are you shipping one overnight with a return label ? please advice.

Re: My Ruckus not working software was updated last year and lights are blinking amber

Jayavidhya — Tue, 21 Feb 2023 16:57:11 GMT

Hi @dhernz77041

Please let us know the version of the software you have updated last year.

Also please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best regards,

Jayavidhya

Lennar Home Community

Re: My Ruckus not working software was updated last year and lights are blinking amber

dhernz77041 — Tue, 21 Feb 2023 21:30:47 GMT

This is what Was done and I am not able to upload any image no idea about image sources its. I just need and RMA for defective equipment.

Noticed that the ICX switch was not running the proper code
ICX 7150 was running routing code 8080 firmware version
Copy flash flash to avoid routing code issues
Boot system flash secondary

Now the switch starts running the correct code ( switching)

Wireless APs ( 4 ) running 200.10 firmware version
Enabled the non-overlap channels 1,6 and 11 for 2.4Ghz
Set the channel width 40 for 2.4 Ghz

Re: My Ruckus not working software was updated last year and lights are blinking amber

dhernz77041 — Tue, 21 Feb 2023 21:34:15 GMT

One month and this trash has been in stuck booting mode, I really need a new one .

Stuff like this is consider lemons after a fer repairs. please honor warranty and support product,

Re: My Ruckus not working software was updated last year and lights are blinking amber

dhernz77041 — Tue, 21 Feb 2023 21:57:20 GMT

There is no way in hell I am going to be able to spend a year trying to figure out IT stuff, I can barely use my computer please overnight new switch. An I will return defective,

Re: My Ruckus not working software was updated last year and lights are blinking amber

Jayavidhya — Wed, 22 Feb 2023 14:22:04 GMT

Hi @dhernz77041

Sorry for the inconvenience.

We understand your situation. But still we cannot replace the chassis until you confirm that the hardware is damaged.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Best regards,

Jayavidhya

Lennar Home Community

Re: My Ruckus not working software was updated last year and lights are blinking amber

dhernz77041 — Wed, 22 Feb 2023 14:44:21 GMT

Re: My Ruckus not working software was updated last year and lights are blinking amber

dhernz77041 — Wed, 22 Feb 2023 14:46:46 GMT

Re: My Ruckus not working software was updated last year and lights are blinking amber

dhernz77041 — Wed, 22 Feb 2023 14:48:57 GMT

Tried upload software unsuccessfully

Re: My Ruckus not working software was updated last year and lights are blinking amber

Jayavidhya — Wed, 22 Feb 2023 15:27:56 GMT

Hi @dhernz77041

Based on the description, your hardware is not damaged so we can solve the issue by performing software recovery process followed by upgrading the switch to 8090k.

Please follow the below steps carefully and let us know if you are facing any issues.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Re: My Ruckus not working software was updated last year and lights are blinking amber

dhernz77041 — Wed, 22 Feb 2023 16:04:52 GMT

Well its time for a google and other social media reviews I have spend days trying to figure out this thin.

Your options are exchanging the unit or remote call and fix it your self.

If I dont hear anything today I will report to Better Business Bereau.

I already tryed dont have your time and I am NOT an IT person.

I will send you the link of all my reviews and I will include your information for a really poor support. You let me know what route you want to take and I will be calling numbers until this matter is solved or else.

Re: My Ruckus not working software was updated last year and lights are blinking amber

Jayavidhya — Wed, 22 Feb 2023 16:30:54 GMT

Hi @dhernz77041

Based on the troubleshooting done, seems that the console port is not responding this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community