topic Re: Ruckus is not working in RUCKUS Support for Lennar Homes

Ruckus is not working

BCali — Thu, 16 Feb 2023 15:59:13 GMT

My ruckus stop working after a power outage.. what should I do… it happened before and a tech support fix it online i a minute..

Re: Ruckus is not working

Imran_ruckus — Thu, 16 Feb 2023 16:05:29 GMT

Hi Bcali

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared,

From the case description, I could understand that your RUCKUS setup is not working after a Power Outage.

Could you please let us know?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture)

Also please Make sure it is plugged into a well-known outlet/power source.

Please share a Picture showing the light status of the Switch as shown in the above picture.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ruckus is not working

BCali — Thu, 16 Feb 2023 16:15:30 GMT

Hi Imran.. thank you for the quick response.. there is a green and amber light.

Re: Ruckus is not working

Imran_ruckus — Thu, 16 Feb 2023 16:22:03 GMT

Hi BCali

Thank you for the response and information you shared,

As you mentioned and I can see from the picture you shared, there is an amber light on the "SYST" and a green light on the "PWR" in the section above the USB/ethernet ports. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we called (boot mode) that is not able to boot up properly.

Please follow to below steps in order to fix this issue:

Please try to disconnect from the Power outlet the ICX-7150 and reconnected.
Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

We must get console access to the ICX-7150-C12P Switch as mentioned in the steps from the guide below:

How to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ruckus is not working

BCali — Thu, 16 Feb 2023 17:21:16 GMT

Imran

how long it should be re boot or reset..

thanks,

BCali

Re: Ruckus is not working

Imran_ruckus — Thu, 16 Feb 2023 17:29:09 GMT

Hi Bcali

Thank you for the response.

We cannot assure the time consumption. May be around 10 to 20 minutes and it depends on the Switch version and Database response.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ruckus is not working

BCali — Thu, 16 Feb 2023 17:48:17 GMT

Hi Imran

mine still rebooting after an hour is that normal?

thanks,

BCali

Re: Ruckus is not working

Imran_ruckus — Thu, 16 Feb 2023 18:04:13 GMT

Hi Bcali

Thank you for the update.

It should not take so long.

As mentioned in the initial response post, if the reset of the Switch doesn’t work. Please perform the Software recovery process. Sharing it once again in this reply below.

Please refer to the process as described below:

We need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

We must get console access to the ICX-7150-C12P Switch as mentioned in the steps from the guide below:

How to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ruckus is not working

BCali — Thu, 16 Feb 2023 19:03:13 GMT

Imran,

thank you for the info but this things are kinda hard for me Iam not a computer guy.. is there any another way to do it?

thanks,

BCali

Re: Ruckus is not working

Imran_ruckus — Thu, 16 Feb 2023 19:18:38 GMT

Hi Bcali

Thank you for the update.

I truly apologize for the inconvenience.

This is the only way to troubleshoot this issue.

Effective November’2022, We will be exclusively supporting customers via this community forum support model.

We have tried to create the guides as non-technical as possible so that they are not difficult to follow. However, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Please do let us know if there is any help required on the troubleshooting steps or if you are stuck at any point. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ruckus is not working

BCali — Thu, 16 Feb 2023 19:22:21 GMT

Imran,

anyways I thank you for your help and assistance. I really appreciated it.

BCali

Re: Ruckus is not working

Imran_ruckus — Thu, 16 Feb 2023 23:21:51 GMT

Hi BCali

Thank you for the response.

As discussed, please do let us know if there is any help required on the troubleshooting steps or if you are stuck at any point. We are always happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.