topic Re: Software recovery steps in RUCKUS Support for Lennar Homes

Software recovery steps

Dhill1015 — Wed, 15 Feb 2023 20:29:57 GMT

I've got to the port step before boot and recover software. Unable to connect to port between switch and laptop. Ive made sure the ethernet cable is plugged into slot 13 and plugged into the laptop. When seach through the device manager for the com port number. When I go to Putty and change the port to the com port number it wont connect. Any ideas?

Re: Software recovery steps

Imran_ruckus — Wed, 15 Feb 2023 21:04:11 GMT

Hi Dhill1015

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the case description, I could understand that you are unable to connect the Switch port and laptop on Putty.

Could you please share a Picture of the connection you have set up to get the console access from the ICX-7150-C12P and your Laptop/PC?

Please note, we need Two cables to connect which is an Ethernet cable between your Computer to the ICX-7150-C12P Switch and a Type-C To the USB console port.

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Software recovery steps

Dhill1015 — Wed, 15 Feb 2023 21:13:20 GMT

Re: Software recovery steps

Dhill1015 — Wed, 15 Feb 2023 21:14:10 GMT

Re: Software recovery steps

Dhill1015 — Wed, 15 Feb 2023 21:18:06 GMT

Understanding the flash recover from the video you posted explains that it will erase everything. Passwords and codes, why would I consider this when I've been told a software recovery would resolve my power issue. I'm concerned these steps aren't going to work, since I have no power entering the wall Ruckus icx7150.

Re: Software recovery steps

Imran_ruckus — Wed, 15 Feb 2023 22:16:42 GMT

Hi Dhill1015

Thank you for the response and the information you shared.

Based on the troubleshooting done, you confirmed that after trying to reset, booting up the Switch, and trying the software recovery process, the failure persists and Switch is not receiving any Power even after checking the power cable and other connections. This Switch Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Software recovery steps

Dhill1015 — Wed, 15 Feb 2023 22:49:39 GMT

As you can see the R510 also does not have power. I have reset and tried to put a second power source to it and it still won't power on. I believe both are linked with this issue, therefore I have found replacing all components. Will ensure success and limit further unresolved issues.

Re: Software recovery steps

Imran_ruckus — Thu, 16 Feb 2023 00:00:42 GMT

Hi Dhill1015

Thank you for the update.

We suggest you check these Access Points connecting the Switch once you receive the new RMA Switch.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Software recovery steps

Dhill1015 — Thu, 16 Feb 2023 10:28:37 GMT

Once I receive the new switch I'll confirm the Poe. With the new switch should I expect a plug and play or will I need to make some program changes?

Re: Software recovery steps

Jayavidhya — Thu, 16 Feb 2023 13:33:04 GMT

Hi @Dhill1015

Please follow the below links for the basic setup of the switch.

Most common Setups for Lennar homes users
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

If you want to configure the Unleashed network from scratch, please follow the steps below:

1. Reset Process: https://www.youtube.com/watch?v=vFD_ByQWGH0

2. Configuration Process: https://www.youtube.com/watch?v=z4zbJcBSuuw&t=147s

3. Configuration Reference: https://docs.ruckuswireless.com/unleashed/200.1.9.12/t-LogInRunSetupWizard.html

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Best regards,

Jayavidhya

Lennar Home Community

Re: Software recovery steps

Dhill1015 — Fri, 17 Feb 2023 01:31:33 GMT

I plugged everything in and all the lights came on. Do I need to operate a set up or configure?

Re: Software recovery steps

Jayavidhya — Fri, 17 Feb 2023 17:36:35 GMT

Hi @Dhill1015

Please let me know which type of configuration you are asking about.

Also please let me know if your facing any issues now.

Please refer to the below Video for initial setup which also includes reset of Username and Password.

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Best regards,

Jayavidhya

Lennar Home Community

Re: Software recovery steps

Dhill1015 — Tue, 21 Feb 2023 21:29:49 GMT

All the lights seem to be turned on. I watched the video and I don't see the wifi for login and password as it explained. What should I do now?

Re: Software recovery steps

Imran_ruckus — Tue, 21 Feb 2023 22:32:54 GMT

Hi Dhill1015

Greetings!!!

Thank you for the response and update.

First, please reset the Access Point to see the initial Wi-Fi SSID to configure further.

Please read the follow the below steps:

Physical Factory Reset of an Access Points Ruckus:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Please refer to the below Video for the initial setup which also includes resetting of Username and Password.

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

NOTE: If you have more than One Access Points (AP) in your house, please make sure you only keep the affected AP On and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of the Working Access Point, except the one that you are going to work with (non-working).

Also, please check the connection setup as mentioned in the guide below:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Software recovery steps

Dhill1015 — Fri, 17 Mar 2023 11:46:01 GMT

The wifi name doesn't show up? Now what?

Re: Software recovery steps

Vásquez_Fer — Fri, 17 Mar 2023 12:49:38 GMT

Hi @Dhill1015

Hope you are doing well

1-Could you help me by indicating the color of the lights of the access point? ( box on the ceiling ) ?

2-How many access Points do you have?

Best Regards

Fernando Vasquez

Re: Software recovery steps

Dhill1015 — Wed, 22 Mar 2023 13:54:28 GMT

All lights are lite except for "AIR".

Re: Software recovery steps

Dhill1015 — Wed, 22 Mar 2023 14:43:02 GMT

This communication is ridiculous, the time it take to find a resolution to a problem with your product is ridiculous. I have to waste a day trying to figure this out. Hello?

Re: Software recovery steps

Imran_ruckus — Wed, 22 Mar 2023 17:01:44 GMT

Hi @Dhill1015

Thank you for the response.

Apologies for the inconvenience caused.

Could you please let us know if you have performed the factory reset of the Access Points as described in the earlier posts? (Sharing it once again below)

Please read the following guide for the same:

IMPORTANT NOTE: As you have multiple Access Points (APs) in your house, please make sure you only keep the affected/configuring AP On and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of the other Access Points, except the one that you are going to work with. Later you could connect other APs.

Physical Factory Reset of RUCKUS Access Points:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Please refer to the below Video for the initial setup which also includes resetting of Username and Password.

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Software recovery steps

Dhill1015 — Sun, 09 Apr 2023 15:48:31 GMT

I disconnected all cables from the Ruckus leaving the only POE from AP to Ruckus then reset with pin from the AP as shown. The Red light came on the flashed green then solid. Went on Ruckus Unleashed app to configure new wifi through app. Then plugged back in cables to the Ruckus. At the AP only lights lite green are PWR and CTL. It would be so much easier of a process if Ruckus made troubleshooting videos that are a little more user friendly. Heck, even if you have someone we can call and do a step by step. As you can tell between the time lines between messages this process can take a very long time if you have someone very busy with there life schedule.