topic Re: Lennar Home - Wifi issues in RUCKUS Support for Lennar Homes

Lennar Home - Wifi issues

reid_presnell — Mon, 15 Feb 2021 16:41:45 GMT

I haver a new Lennar home and we have random power surges. Everytime the wifi becomes intermittently non responsive, sluggish, and all smart home devices are non-responsive or extremely delayed. I have tried, unplugging router, doing a hard reset on AP, but no success this time. Is there documentation on how to configure the AP on the Ruckus dashboard. Maybe I am missing something. Any other suggestions?

Thanks!

Re: Lennar Home - Wifi issues

ryanhayes — Mon, 15 Feb 2021 16:58:41 GMT

Maybe I'm stating the obvious but the power surges need to be addressed before you can tell if you have any Ruckus issues. I'm also in a Lennar home. The AP's take 7-10 mins to reboot and come online after a power outage or reboot. You did say surge though so maybe that is messing with the AP's. Do they lose power?

Re: Lennar Home - Wifi issues

reid_presnell — Mon, 15 Feb 2021 17:11:06 GMT

Yes, momentarily the power goes out. I'm told it happens frequently in this area. I am going to get a UPS for router and ISP modem/gateway, but right now can't seem to get things back to normal. The power surge was Saturday and it's not been right since.

Re: Lennar Home - Wifi issues

matt_klouda — Mon, 15 Feb 2021 19:10:14 GMT

Hi there -

That's an odd situation. How many APs do you have in the house? Since the ICX is the main power source for them, having a UPS on it would be your best bet.

When you look at your Unleashed dashboard, are all of your APs still up and in the mesh, or are any offline?

As stated above, the R510 does take about 5-10 minutes to fully boot, but I can't imagine you'd have issues once the mesh is back up and fully functional.

There are a few things you can try power wise - do you have access to the CLI of the ICX?

Re: Lennar Home - Wifi issues

kathrine_noran — Wed, 17 Feb 2021 22:18:14 GMT

I'm in a Sarasota Lennar home owner and I need my router moved to the closest. Amazon came but I didn't have all my equipment. He said he can come back when I am ready. How do I get them to come back and put the router in the closet or whatever it is in the "closet"?
THANKS,

KATHRINE

Re: Lennar Home - Wifi issues

matt_klouda — Wed, 17 Feb 2021 22:35:05 GMT

Hi Katherine -

Do you have anyone you can contact at Lennar to set this up? I'm fairly sure they will have the right information for you. If not, let me know and I'll see what I can track down on our end.

Keep in mind, I'm NOT passing the buck, I'm 99% sure that's what I have seen as a requirement for that in the past. 🙂

Good luck and let me know!

Re: Lennar Home - Wifi issues

albert_jess — Thu, 18 Feb 2021 11:15:36 GMT

If you have mindset most of the features and specs mention in Any laptop then making your own laptop purchase will be quite enough for you. Best Laptop For Architecture

Re: Lennar Home - Wifi issues

mike_h — Wed, 28 Apr 2021 06:01:54 GMT

Hi reid,

Did you ever figure out the problem?, I'm having the exact same issue and it's driving me crazy. Do you know if Lennar set up the network as a mesh network or as Access Points?

Re: Lennar Home - Wifi issues

kathrine_noran — Wed, 28 Apr 2021 11:13:07 GMT

We’re going home this week. No, I had no luck. When we come back in October I’ll try again.
wht is it important to have the modem in the closet, rather than on the floor?

Re: Lennar Home - Wifi issues

richard_romero — Wed, 28 Apr 2021 20:15:30 GMT

Have a lennar home as well. ruckus icx 7150 and a R510 AP. wifi is on shows connected but is sluggish doesn't connect to internet. Also we have a smart TV hooked to the 7150 that looses connectivity often. Shows disconnected. The set up was working just fine and now it is not working properly. I have rebooted both devices one at a time and works for a few minutes then stops. Any advice will help.

Re: Lennar Home - Wifi issues

matt_klouda — Wed, 28 Apr 2021 20:47:32 GMT

How many APs do you have? Is the TV connected via ethernet or wifi?

Re: Lennar Home - Wifi issues

richard_romero — Wed, 28 Apr 2021 20:48:35 GMT

1 AP. and tv connected ethernet

Re: Lennar Home - Wifi issues

matt_klouda — Thu, 29 Apr 2021 12:50:23 GMT

Sounds a bit like a cable issue - I wonder if the keystone jack isn't punched down all the way. Otherwise it could be a speed/duplex mismatch. Do you have the ability to access the 7150?

Re: Lennar Home - Wifi issues

richard_romero — Thu, 29 Apr 2021 13:34:10 GMT

Yes I do. Let me know what I need to check and or do.

Re: Lennar Home - Wifi issues

richard_romero — Thu, 29 Apr 2021 13:34:47 GMT

I verified cabling once but will do that again as another check.

Re: Lennar Home - Wifi issues

matt_klouda — Fri, 30 Apr 2021 20:32:50 GMT

From the ICX can you perform a show stat and post that here? Which port is the TV on?

Re: Lennar Home - Wifi issues

matt_klouda — Mon, 03 May 2021 15:15:21 GMT

I honestly don't know - if you want to snap some pictures of what the set up looks like and post them here, I can give you more insight.

Re: Lennar Home - Wifi issues

matt_klouda — Mon, 03 May 2021 15:16:25 GMT

One other question - can you verify which version of Unleashed you're currently running? Let me know, you can find that through the app or web UI.

Thanks!

Re: Lennar Home - Wifi issues

juan_acevedo — Mon, 28 Jun 2021 18:01:11 GMT

Same issue here - the funny thing is the rockus and ATT worked great for about 1 year - now all of a sudden connections drop and wifi is horrible

event hardwire devices have connection drops

if I connect directly to the ATT router issues solver - no drop connections hardwire or over wifi

its like if they had a n internal firewall with a mind of its own

Re: Lennar Home - Wifi issues

jay_lasad — Wed, 04 Aug 2021 19:15:54 GMT

Hi, have this issue been solved? I also have a new Lennar house and everything was working properly until 2 days ago when I had a power outage and not everything connected through the AP is either not working meaning no internet or super sluggish connectivity. I tries rebooting all the devices including the ATT router but no luck. Any advice is much appreciated. I have the ICX 7150 and 2 x AP (541)