topic Re: ICX 7150-12P Switch disconnecting multiple times a day in RUCKUS Support for Lennar Homes

ICX 7150-12P Switch disconnecting multiple times a day

VDK — Wed, 15 Feb 2023 17:41:56 GMT

Hello. I have been working with my local IT support for almost three weeks trying to figure out why my internet connection drops so many times a day. The individual I spoke with to day said that after all we have tried that it is time to reach out to Ruckus about my switch. He pulled up the logs for my switch and said it is "going up and down" and "disconnecting due to "heartbeat" loss way too often" (I have 306 notifications of this in the last 18 days). Can someone please assist me with this?

Re: ICX 7150-12P Switch disconnecting multiple times a day

Imran_ruckus — Wed, 15 Feb 2023 17:51:18 GMT

Hi VDK

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the case description, I could understand that your ICX-7150-C12P Switch is disconnecting frequently and has connectivity issues.

This issue may happen when the Switch runs on the Routing code. The Switch should run on the Switching code to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage may be) which may be running on a ‘Routing Code’ results in causing this issue.

You can take Console access to the switch in order to verify, if the switch is able to connect properly or if it has a ‘Routing Code’ issue which happens due to power outages most of the time, this is a known issue for Lennar home users.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

-MAC address: Physical address of the device this never changes

- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

Please follow the below steps:

To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

show version

copy flash flash secondary

boot system flash secondary yes

(Please share the output screenshot of the ‘show version’ command)

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

There are Two ways to fix this issue:

I) How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

II) Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '3'

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150-12P Switch disconnecting multiple times a day

VDK — Wed, 15 Feb 2023 18:09:25 GMT

Is there an option for Apple Mac laptops? The apps mentioned in the fixes will not open on my MAC...

Re: ICX 7150-12P Switch disconnecting multiple times a day

VDK — Wed, 15 Feb 2023 18:15:03 GMT

This is the error I am getting for the "WEB access option"

Re: ICX 7150-12P Switch disconnecting multiple times a day

Imran_ruckus — Wed, 15 Feb 2023 19:03:31 GMT

Hi VDK

Thank you for the update.

We have shared the App links for Apple laptops.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Could you please copy and paste the below WEB Access link once again in the Web browser URL tab and try?

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150-12P Switch disconnecting multiple times a day

VDK — Wed, 15 Feb 2023 19:39:37 GMT

I was able to open the link, follow the instructions and it looks like the primary routing code is "SPS" so I hope this fixed the issue. I will be to reach out if I continue to have issues. Thank you.

Re: ICX 7150-12P Switch disconnecting multiple times a day

Imran_ruckus — Wed, 15 Feb 2023 19:44:11 GMT

Hi VDK

Thank you for the response.

Great!!!

Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Have a great day ahead!!!

Thank you again for contacting RUCKUS Lennar Home Community.

Re: ICX 7150-12P Switch disconnecting multiple times a day

VDK — Thu, 16 Feb 2023 19:13:45 GMT

Hello. Unfortunately, it does seem the fix resolved the dropping connection issue. I have been disconnected multiple times today already. And system log continues to say that the switch is being disconnected due to "heartbeat loss". Please let me know what other options there are to resolve this issue. I need a solution as quickly as possible as this is interfering with my work.

Re: ICX 7150-12P Switch disconnecting multiple times a day

VDK — Thu, 16 Feb 2023 19:26:23 GMT

Sorry, I meant to say the fix "did not" resolve the dropping connection issue. And when testing my speeds they are a lot slower than before. I was getting 500+ MBPS but am now getting around 150 MBPS. I have restarted everything multiple times today with no luck.

Re: ICX 7150-12P Switch disconnecting multiple times a day

VDK — Thu, 16 Feb 2023 19:27:05 GMT

Re: ICX 7150-12P Switch disconnecting multiple times a day

Imran_ruckus — Thu, 16 Feb 2023 20:17:47 GMT

Hi VDK

Thank you for the response and information you shared,

Apologies for the inconvenience caused.

Could you please share a screenshot from Web login access of your Switch? by using the path Monitor>>Flash>>Flash Information. (Please refer to the below screenshot)

Thank you again,

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150-12P Switch disconnecting multiple times a day

VDK — Thu, 16 Feb 2023 20:48:24 GMT

Hello. I have uploaded a screenshot. Let me know if there is anything additional you need me to upload.

Re: ICX 7150-12P Switch disconnecting multiple times a day

Imran_ruckus — Thu, 16 Feb 2023 21:14:08 GMT

Hi VDK

Thank you for the response and requested information you shared,

As both the partitions are running on the Switching Code. By this, we confirmed that there is no issue with the code.

Now, we have to confirm the Speed transmitted from the Switch Ports. Please follow as described below:

To check the speed transmitted from the Switch to the Access Point: There are Two ways:

I) By IP Address of the Switch

II) By Console Access to the Switch

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now, please perform the below commands from the CLI of the Switch and share the output of each command-

enable

show version

show inline power
show interface brief

Please share the Screenshots from the Unleashed dashboard as shown in the below picture:

By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150-12P Switch disconnecting multiple times a day

VDK — Thu, 16 Feb 2023 21:25:16 GMT

How do I get to the Unleashed Dashboard? Putty and Mobaxterm do not work on my Mac. Sorry.

Re: ICX 7150-12P Switch disconnecting multiple times a day

Imran_ruckus — Thu, 16 Feb 2023 21:45:35 GMT

Hi VDK

Thank you for the response.

As discussed earlier, we have described in the guide how to get CLI access on Apple devices as well. Please refer to the below guide.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You must get the IP Address of the Access Point to get Access to the Dashboard. You can get the IP Address of the Access Point by IP Scanner as described in the above guide.

If you are unable to get the CLI Access or Unleashed Dashboard Access. Please get the console access to the Switch as described in ‘Point 3’ of the previous post. Getting console Access on Apple MAC is also described.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150-12P Switch disconnecting multiple times a day

VDK — Thu, 16 Feb 2023 21:49:29 GMT

Below is what came up in the Terminal app on my MacBook. Is this what you need?

Last login: Wed Feb 15 10:55:58 on console

The default interactive shell is now zsh.

To update your account to use zsh, please run `chsh -s /bin/zsh`.

For more details, please visit https://support.apple.com/kb/HT208050.

Vongs-MacBook-Pro:~ VongNaomiMartinez$

Vongs-MacBook-Pro:~ VongNaomiMartinez$ ssh admin@10.7.6.11

The authenticity of host '10.7.6.11 (10.7.6.11)' can't be established.

RSA key fingerprint is SHA256:GxyvCK49cCdzUIFyIH9r+G8WGUN7RrE4JC8InH6I/yo.

Are you sure you want to continue connecting (yes/no/[fingerprint])? yes

Warning: Permanently added '10.7.6.11' (RSA) to the list of known hosts.

Password:

SSH@ICX7150-C12 Switch>enable

No password has been assigned yet...

SSH@ICX7150-C12 Switch#show version

UNIT 1: compiled on May 17 2021 at 06:38:01 labeled as SPS08095d

(31457280 bytes) from Primary SPS08095d.bin (UFI)

SW: Version 08.0.95dT211

Compressed Primary Boot Code size = 786944, Version:10.1.19T225 (mnz10119)

Compiled on Tue Feb 2 11:21:45 2021

HW: Stackable ICX7150-C12-POE

========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3802S030

Software Package: BASE_SOFT_PACKAGE

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8 MB boot flash memory

2 GB code flash memory

1 GB DRAM

STACKID 1 system uptime is 1 day(s) 2 hour(s) 13 minute(s) 14 second(s)

The system started at 09:31:29 GMT+00 Mon May 17 2021

The system : started=warm start reloaded=by "reload"

SSH@ICX7150-C12 Switch#inline power

Incomplete command.

SSH@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 93200 mWatts.

Power Allocations: Requests Honored 12 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/

State State Consumed Allocated Error

-----------------------------------------------------------------------------

1/1/1 On Off 0 0 n/a n/a 3 n/a

1/1/2 On On 3100 15400 2P-IEEE Class 3 3 n/a

1/1/3 On Off 0 0 n/a n/a 3 n/a

1/1/4 On On 3200 15400 2P-IEEE Class 3 3 n/a

1/1/5 On Off 0 0 n/a n/a 3 n/a

1/1/6 On Off 0 0 n/a n/a 3 n/a

1/1/7 On Off 0 0 n/a n/a 3 n/a

1/1/8 On Off 0 0 n/a n/a 3 n/a

1/1/9 On Off 0 0 n/a n/a 3 n/a

1/1/10 On Off 0 0 n/a n/a 3 n/a

1/1/11 On Off 0 0 n/a n/a 3 n/a

1/1/12 On Non-PD 0 0 n/a n/a 3 n/a

-----------------------------------------------------------------------------

Total 6300 30800

SSH@ICX7150-C12 Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name

1/1/1 Down None None None None No 1 0 3420.e331.61c4

1/1/2 Up Forward Full 1G None No 1 0 3420.e331.61c5

1/1/3 Down None None None None No 1 0 3420.e331.61c6

1/1/4 Up Forward Full 1G None No 1 0 3420.e331.61c7

1/1/5 Down None None None None No 1 0 3420.e331.61c8

1/1/6 Down None None None None No 1 0 3420.e331.61c9

1/1/7 Down None None None None No 1 0 3420.e331.61ca

1/1/8 Down None None None None No 1 0 3420.e331.61cb

1/1/9 Down None None None None No 1 0 3420.e331.61cc

1/1/10 Down None None None None No 1 0 3420.e331.61cd

1/1/11 Down None None None None No 1 0 3420.e331.61ce

1/1/12 Up Forward Full 1G None No 1 0 3420.e331.61cf

1/2/1 Down None None None None No 1 0 3420.e331.61d1

1/2/2 Down None None None None No 1 0 3420.e331.61d2

1/3/1 Down None None None None No 1 0 3420.e331.61d3

1/3/2 Down None None None None No 1 0 3420.e331.61d4

mgmt1 Down None None None None No None 0 3420.e331.61c4

SSH@ICX7150-C12 Switch#

Re: ICX 7150-12P Switch disconnecting multiple times a day

Imran_ruckus — Thu, 16 Feb 2023 22:01:37 GMT

Hi VDK

Greetings of the day!!!

Hope you are doing well!!!

Thank you for the requested information you shared.

Yes, this is the information I needed.

As we can see the Ports are "operating" to transmit a speed of 1Gbps which is the correct speed (Please refer to the below screenshot). Which states that there are no Speed transmission issues between the ICX-7150-C12P Switch and Access Points

Now, could you please enter the below commands in the same MAC Terminal and share the output of each command?

Note: Hit Enter to accept each command

enable

show flash

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150-12P Switch disconnecting multiple times a day

VDK — Thu, 16 Feb 2023 22:05:20 GMT

Here are the screenshots of my both AP information on the dashboard.

Re: ICX 7150-12P Switch disconnecting multiple times a day

VDK — Thu, 16 Feb 2023 22:25:45 GMT

Hello. Here are screenshots of the commands entered in Terminal. The switch rebooted. Anything additional I need to check at this point?

Re: ICX 7150-12P Switch disconnecting multiple times a day

Imran_ruckus — Thu, 16 Feb 2023 22:40:25 GMT

Hi VDK

Thank you for the response and for sharing the requested information.

As we could see from the below screenshot, second both the partitions are on SPS code. However, they were in different versions (as highlighted in the below screenshot).

Now we have copied both the partitions on the same version by performing the command ‘copy flash flash secondary’. (You could check once again by performing the command ‘show flash’). It should not cause any issues now.

Now, please observe the connectivity and speed issues.

Let me know if you have the same issues or any queries.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.