topic Re: Power Outage in RUCKUS Support for Lennar Homes

Power Outage

Smara5 — Sat, 11 Feb 2023 21:32:19 GMT

My Ruckus Access point is dead after a power outage no power is coming on. Since now this community thread is the new support model for Lennar Ruckus customers, how can I get it fixed now? This is very frustrating and I’m not tech savy.

Re: Power Outage

Jayavidhya — Mon, 13 Feb 2023 13:24:20 GMT

Hi @Smara5

Please confirm the LED status of the switch and the Access points, using the next guide to provide the details?

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

PWR:

2.4g:

5G:

Best regards,

Jayavidhya

Lennar Home Community

Re: Power Outage

Smara5 — Mon, 13 Feb 2023 21:36:10 GMT

All lights are off

Re: Power Outage

Smara5 — Mon, 13 Feb 2023 21:39:26 GMT

I tried plugging and unplugging power cord different outlets not get any response

Re: Power Outage

Imran_ruckus — Mon, 13 Feb 2023 23:58:43 GMT

Hi Smara5

Greetings!!!

Hope you are doing well!!!

Thank you for the detailed information you shared,

As we can see from the picture you shared, the Access Point does not have power.

Could you please let us know?

Was there any Power Outage?
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture)

Please make sure the Ethernet cable is connected to anyone in the 12 ports shown in the picture below:

Also please Make sure it is plugged into a well-known outlet/power source.
May I know how many Access Points are connected to the Switch and the number of affected Access Points?

Please refer to the below guide for connection setup:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Power Outage

Smara5 — Tue, 14 Feb 2023 13:12:30 GMT

This is what is going on so far still no power to access points on ceiling even though ruckus is plugged in and powered on

Re: Power Outage

Smara5 — Tue, 14 Feb 2023 13:14:42 GMT

Re: Power Outage

Jayavidhya — Tue, 14 Feb 2023 13:31:35 GMT

Hi @Smara5

Thanks for the details provided.

Basically if the switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Re: Power Outage

Smara5 — Wed, 15 Feb 2023 05:46:42 GMT

How long does it take after I do the reset the lights continue to blink. They are not solid. It’s been over an hour. What do I need to do??

Re: Power Outage

Jayavidhya — Wed, 15 Feb 2023 13:20:21 GMT

Hi @Smara5

Thanks for your reply.

If the reset process doesn't work, we need to perform a software recovery.

Here I attach the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Re: Power Outage

Smara5 — Wed, 15 Feb 2023 16:32:30 GMT

I’m sorry I’m not in IT or tech savy individual but all these steps need to be completed for this ruckus to work again? Is there someone that can help over the phone or tech person to come out and fix this issue.

Re: Power Outage

Jayavidhya — Wed, 15 Feb 2023 16:45:10 GMT

Hi @Smara5

Yes, to solve this issue we need to perform software recovery process.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

I understand that the steps may be somewhat new, however, we cannot replace the chassis until you confirm that the hardware is damaged.
We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps,
I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power Outage

Smara5 — Wed, 15 Feb 2023 18:11:12 GMT

Do I have to complete all these steps? Or just the 1st one

Re: Power Outage

Jayavidhya — Wed, 15 Feb 2023 18:25:26 GMT

Hi @Smara5

First you have to perform the software recovery process by following the below guide.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re.

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

After performing software recovery process, you need to upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community