topic Re: Hard Reset, APs not turning on in RUCKUS Support for Lennar Homes

Hard Reset, APs not turning on

kindlord — Fri, 10 Feb 2023 14:11:13 GMT

I was hard wired to the switch but for some odd reason the internet was disconnected for 15 minutes (wireless was still working). I tried just unplugging it and plugging it back in, but when the internet came back, it was essentially throttled. Some websites would work, others didn't. I decided to do a hard reset but now the APs aren't being powered and I can't really set up the switch/APs.

The modem is fine, I connected to that and its working, so it's something between the switch/aps or the connection to the switch and modem.

Re: Hard Reset, APs not turning on

aalvarez6 — Fri, 10 Feb 2023 14:41:41 GMT

Hello,

How many APs are affected? All the APs are having the same issue?

For example, if the issue is that the APs are not powering on, it is important to access the switch and double-check if the PoE is enabled for the APs.
Check cables, if possible use a known working good patch cable

If you have a PoE injector, you can plug the AP and check if it is able to power on.

Re: Hard Reset, APs not turning on

kindlord — Fri, 10 Feb 2023 14:58:45 GMT

I have 2 APs. Both are powered now, but I see that they're showing recover.me-XXXXXX

Re: Hard Reset, APs not turning on

aalvarez6 — Fri, 10 Feb 2023 15:25:17 GMT

Hi,

That means that the APs need to be factory reset, you can do it by holding the reset button for 15-20 seconds (you can use a paper clip), when you try it, please do one at the time, for example start with AP1 while AP2 is disconnected, once that you recover AP1 then shut down that AP and start the factory reset with AP2, once that both APs are factory reset, setup the AP and add AP1 once the network is created so it can automatically join the unleashed network.

https://www.youtube.com/watch?v=vFD_ByQWGH0&t=201s&ab_channel=RUCKUSNetworksEducation

starting 2:36 minutes it shows how to perform the factory reset.

Re: Hard Reset, APs not turning on

Imran_ruckus — Fri, 10 Feb 2023 15:31:08 GMT

Hi kindlord

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As you mentioned that you have 2 APs which has power and showing showing ‘recover.me-XXXXXX’ SSID.

Could you please share a picture of the Access Points showing the light status? And also we suggest you check the Connection between Router and ICX-7150-C12P Switch:

Please refer to the below guide for connection setup as a reference:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Also, we suggest factory reset the Access Point as described below:

Please read the following guide carefully:

Physical Factory Reset an Access Points Ruckus:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Hard Reset, APs not turning on

kindlord — Fri, 10 Feb 2023 16:35:35 GMT

I did a factory reset on 1 ap and went through the wizard to set up the essid. It pushed me through to login with username and password but I don't know what it is.

Re: Hard Reset, APs not turning on

Imran_ruckus — Fri, 10 Feb 2023 17:05:12 GMT

Hi kindlord

Greetings!!!

Thank you for the detailed information you shared.

Please refer to the below Video for the initial setup which also includes resetting of Username and Password.

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Hard Reset, APs not turning on

kindlord — Fri, 10 Feb 2023 17:23:14 GMT

Its showing as things disconnected

internet is disconnected and the switch is disconnected. 0 access points are working now. I know my internet/modem is fine because Im working off of that.

Re: Hard Reset, APs not turning on

Imran_ruckus — Fri, 10 Feb 2023 17:55:18 GMT

Hi kindlord

Thank you for the response.

We would suggest you check the connections once again as described in the below Link.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Also please try to factory reset of Switches once again:

As mentioned, If you have more than one Access Point (AP) in your house, please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with.

Physical Factory Reset an Access Points Ruckus:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.