topic Re: Switch Disconnected After Power Outage in RUCKUS Support for Lennar Homes

Switch Disconnected After Power Outage

estone — Wed, 08 Feb 2023 19:17:23 GMT

Hello,

I've had my Ruckus setup for two years without issues, and have now experienced one after a power outage. The network switch (ICX 7150-C12P) is showing as disconnected even though lights are all on. Also, whenever I connect to the switch directly or the WAPs connected to it, I cannot load anything.

Is there anything I can do to restore it to its original working state?

Re: Switch Disconnected After Power Outage

Imran_ruckus — Wed, 08 Feb 2023 19:38:44 GMT

Hi estone

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

As per the case description, I could understand that your RUCKUS ICX-7150-C12P is showing disconnected, after a power outage.

Could you please let us know?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture)

2. May I know how many Access Points are connected to the Switch and the number of affected Access Points?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Switch Disconnected After Power Outage

estone — Wed, 08 Feb 2023 21:16:54 GMT

Hey Imran,

I've attached a picture of our home setup at the link below.

Ruckus Setup

We currently have two access points and they are both affected.

I wanted to say though that since I've written this, I switched the port that housed the connection from my ISP's modem. Everything appears to be working now. No intermittent issues. No app problems. Nothing of that sort. However, on the web GUI or app, I still see the switch as disconnected. So not sure if the problem is really and truly solved.

Any thoughts there?

Note that the view you are seeing was the problematic one. The ISP cable, the rightmost cable, has been moved to port 11.

Re: Switch Disconnected After Power Outage

Imran_ruckus — Wed, 08 Feb 2023 21:59:10 GMT

Hi estone

Thank you for the response and the information you shared.

As we could see from the picture you shared, that on your ICX-7150-C12P Switch, the SYST and PWR lights are steady green, which means the lights are in a normal state.

Since the switch is in the normal state you can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages most of the times, this is a known issue for Lennar home users.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

-MAC address: Physical address of the device this never changes

- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

Please follow the below steps:

1. To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

3. Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

show version

copy flash flash secondary

boot system flash secondary yes

(Please share the output screenshot of the ‘show version’ command)

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

There are Two ways to fix this issue:

I) How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

II) Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

4. If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '3'

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Switch Disconnected After Power Outage

estone — Wed, 08 Feb 2023 23:03:28 GMT

Sanadi,

I tried the Fing app and only the WAP devices are showing. The switch isn't coming up at all. Maybe it is not identifiable as Ruckus like the WAPs? Didn't even see the Mac address that I saw on the unleashed webGUI. Any thoughts?

Re: Switch Disconnected After Power Outage

Imran_ruckus — Wed, 08 Feb 2023 23:31:11 GMT

Hi estone

Thank you for the response and the information you shared.

May you could try to reboot your ISP router and try to find the IP Address of the Switch by IP Scanner?

If you are unable to find the IP Address of the Switch, you can try to take the console access to the Switch as mentioned in the previous post (Point Number 4).

And please note the information that is displayed on the dashboard is not always accurate like the IP address, which can change or be different. Since the switch is not in a connected state and the assigned IP Address may be different by an ISP Router.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Switch Disconnected After Power Outage

estone — Wed, 08 Feb 2023 23:42:55 GMT

Sanadi,

I used the MAC address to look for the device, and that doesnt change, right? In any case, I was looking at the next steps (connecting via console) and they seem to be way over my head, as I am not in the tech field. So before I go ahead and attempt it, let me ask this again. Do you think I need to go through these steps to get the switch to stop saying disconnected? When I switched the port that I plug my ISP cable into, everything started working. No intermittent/slow connection, no app issues. Nothing of the sort.

Can you comment on that please? I had mentioned it a few msgs ago but it seems you missed it.

Re: Switch Disconnected After Power Outage

Imran_ruckus — Thu, 09 Feb 2023 00:01:53 GMT

Hi estone

Thank you for the response.

We use the IP Address to get the CLI Access (SSH,Telnet etc.,) to the Switch and Not a MAC Address.

And as mentioned in the previous posts the switch is in the normal state you can take Console or CLI access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages most of the times, this is a known issue for Lennar home users.

As we have seen this issue in some cases when the Switch is running on the 'Routing Code'. To verify the same, we have to confirm by following the troubleshooting process as described in the previous posts.

Thank you again.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Switch Disconnected After Power Outage

estone — Thu, 09 Feb 2023 00:11:04 GMT

Sanadi,

I went ahead and connected using a USB C cable (wasnt as difficult as first thought to be) and followed the instructions for setting it up to use with PuTTY. However, when I clicked Open to start the session, it did not show any ICP-7150 name like I was expecting based on the guides.

PuTTY View

Any additional thoughts?

Re: Switch Disconnected After Power Outage

estone — Thu, 09 Feb 2023 00:28:10 GMT

Sanadi,

PuTTY View

Any additional thoughts?

Re: Switch Disconnected After Power Outage

estone — Thu, 09 Feb 2023 00:52:20 GMT

Terminal View after 'Show Version'

This is what is shown after show version. Should I go ahead with the following commands now?

copy flash flash secondary

boot system flash secondary yes

Let me know when you can.

Re: Switch Disconnected After Power Outage

estone — Thu, 09 Feb 2023 02:01:23 GMT

Hey Imran,

I was able to struggle through it using the serial connection via the PuTTY terminal. My network switch is now showing as connected. Thanks.

Re: Switch Disconnected After Power Outage

Imran_ruckus — Thu, 09 Feb 2023 16:32:16 GMT

Hi estone

Thank you for the response and the information you shared.

As we discussed before and we could see from the below screenshot you shared that, there was a ‘Routing Code’ issue. The switch was using the Routing Code (SPR08090d, R-Indiacates Routing code). It has to be an SPS code to avoid issues for Lennar home users.

Below commands has to be performed to fix this issue and set Switch on the ‘Switching code’. I believe you have already did that.

copy flash flash secondary

boot system flash secondary yes

Good to know that the Routing Code issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community

Best regards,

Imran Sanadi

Lennar Home Community.