topic Re: SWITCH R510 in RUCKUS Support for Lennar Homes

SWITCH R510

Ruckususer1 — Sun, 15 Jan 2023 02:03:09 GMT

Hello,

My internet connection though Ruckus is getting very slow speeds and cutting out for over a month now. I have researched for hours on here and I have been trying to trouble shoot using this forum with no luck so far.

Under rogue devices in the dashboard I can see all of my neighbors WIFI's being listed to mark as known or malicious. I also see the internet name connected to my Xfinity router listed on here trying to connect to my AP's.

When I bought my home I was advised I can manage everything through my app. I have used google chrome PC to check the dashboard and I do not have access to another computer looking at these steps it seems I need access to a different type of PC to troubleshoot my possible switch issue?

I am not sure how to verify the Mac address matches the IP Address that is currently set to manual on the dash board. On the Ruckus router there is a sticker that is listed the MAC address provided but I am not sure if this is to this same IP address.

Thanks.

Re: SWITCH R510

Jayavidhya — Mon, 16 Jan 2023 16:39:29 GMT

Hi @Ruckususer1

Please let us know if you can see the switch that you are trying to access in the tab from the dashboard.

Best regards,

Jayavidhya

Lennar Home Community

Re: SWITCH R510

Ruckususer1 — Tue, 17 Jan 2023 16:44:30 GMT

No, I cannot see the switch.

Re: SWITCH R510

Jayavidhya — Tue, 17 Jan 2023 17:19:23 GMT

Hi @Ruckususer1

You need to gain access to the Switch, if you are having issue with the IP address, try via console and upgrade the Switch to the code 08095g, upgrading both partitions to the switching code file named SPS08095gufi.bin, you can run the show version commands to confirm if your version is lower than 08080, and if that is the case you need to upgrade twice from the code you are to 08080f using the Image file SPS08080f.bin and the boot file named spz10114.bin, the from 0808f to 08095g UFI using only the image file named SPS08095ufi.bin for both partition primary and secondary.

1:Try to find the Switch IP address, by wiring the computer to the Switch(hope windows) use any of the yellow ports

2:Run the IP scanner.

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

3:Gain access to the Switch via SSH(maybe SSH do not work if you are running an old code), Telnet or console(with console the IP address is not necessary)

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)

https://www.youtube.com/watch?v=YXR4xhkw3q8

(Tutorial for MAC)

https://www.youtube.com/watch?v=1AcJokMm78U

4:Check the version you are or if the access points are wire to this switch, And If ask you for credential, try the next.

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

check current version

enable

show version

Check if the Access points are connected to this Switch.

show lldp neighbors

show poe

5:from there you can decide what code you need to upgrade, also you can share the results.

Best regards,

Jayavidhya

Lennar Home Community

Re: SWITCH R510

Ruckususer1 — Tue, 17 Jan 2023 20:15:04 GMT

How do I run a IP SCANNER?

Re: SWITCH R510

Jayavidhya — Tue, 17 Jan 2023 20:55:01 GMT

Hi @Ruckususer1

You can run the IP scanner by using the following applications to check the IP address for Telnet/SSH or web access to the Ruckus devices.

Windows:

https://www.advanced-ip-scanner.com/

NOTE: IMPORTANT VIDEO TO WATCH : https://youtu.be/O1lerd0IFg0

Apple:

1-https://apps.apple.com/us/app/lanscan/id472226235?mt=12

2-https://apps.apple.com/us/app/ip-scanner/id404167149?mt=12

Video as reference : https://www.youtube.com/watch?v=vD7KLR8u1EM

iOs or Android option

https://apps.apple.com/au/app/fing-network-scanner/id430921107

Video Reference : https://www.youtube.com/watch?v=gWdarROXBmI

1 ) Downloads the application

2 ) Proceed to install (it can be portable ‘does not need to be install’ or install.exe that install the app in your computer)

3 ) Once is installed (open the app) and then click the Start bottom to star running the scanner

4 ) Ruckus devices are going to be detected as Ruckus Wireless / Ruckus Switch / Ruckus Router / unleashed as the shown example:

Video link as reference: https://www.youtube.com/watch?v=0zxgUn_Tm08

5 ) Since we already know the IP for the Ruckus switch (192.168.0.23) , I can access to the switch via Web/ssh/telnet

Webb access example :

SSH example:

Telnet example :

Note: If the IP address of switch does not appear on the IP Scanner please reboot the local Router ( ISP device )

Another solution is to log in in your local Router and check the 'device list'

https://www.wikihow.com/See-Who-Is-Connected-to-Your-Wireless-Network

https://www.howtogeek.com/204057/how-to-see-who%E2%80%99s-connected-to-your-wi-fi-network/

Best regards,

Jayavidhya

Lennar Home Community

Re: SWITCH R510

Ruckususer1 — Wed, 25 Jan 2023 13:53:14 GMT

I was able to locate the switch IP.

Re: SWITCH R510

Ruckususer1 — Mon, 23 Jan 2023 23:29:21 GMT

I am not sure what code I need to run. Please see results attached.Ruckus manually unpluggedcommand results

Re: SWITCH R510

Vásquez_Fer — Wed, 01 Feb 2023 16:20:37 GMT

Hi @Ruckususer1

Hope you are doing well today.

I apologize for the delay in responses and the inconvenience of these.

As I can see from the screenshots you attached

I see your Switch is running routing code, this code is not recommended for Lennar home users as it creates connectivity issues like the following examples:

-Slow connectivity

-Smart devices like Amazon's Alexa not working as intended.

-Websites not loading.

-Several connectivity issues.

To fix this issue is quite simple since you already have access to the switch.

Using the above commands that I will list, this will fix the issue permanent the ‘routing code issue’, as we will delete the second partition and put the correct partition in its place ‘SPS’ .

As we can see the Switch has the Routing code in the second partition 'SPR'08080d.bin

Commands that you need to run:

Enable

Copy flash flash secondary

Example:

>enable

No password has been assigned yet...

#copy flash flash secondary

What the switch will do is copy the correct image, which is SPS'08080d.bin, in the secondary partition, which will permanently eliminate the routing code. We must wait for the process to finish.

Once the Switch completes the process, we must restart to start running the correct code

#boot system flash primary yes

Here is a short video for demonstration how to to fix this issue ‘ Routing code ‘

VIDEO LINK AS REFERENCE:https://www.youtube.com/watch?v=Eem1IBgYaWc

To solve this issue, it is not necessary to update the optional Serial Switch.

My coworker left 3 links with 3 possible ways to upgrade the Switch:

1- In this option we are using a pendrive or USB flash drive which we move the files to the pendrive and connect it to the Switch then through CLI we execute the update running the commands indicated in the following guide:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2- The following guide is examples for an upgrade via TFTP server, which is an application (FREE) to send files or upload remote files to a device, as in our case, we will use it to update a new version to the Switch, basically it will send remotely the image version from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Using the Following link allow you to download the TFTP server app

TFTP 64: https://bitbucket.org/phjounin/tftpd64/downloads/

Please let us which of the 2 posts you want to continue with to keep on eye your queries

Best regards

Fernando Vasquez

Re: SWITCH R510

Vásquez_Fer — Wed, 08 Feb 2023 20:05:03 GMT

Hi @Vásquez_Fer

Hope you are doing well !

This is a brief summary of the changes applied / the update process that was done and some diagnostics done on the network.

1-Upgraded successfully the ICX-7150-C12P to the recommend version from our portal 8095G firmware version following up the correct upgrade path.

2- Credentials for the ICX-7150-C12P username:super password:super

3-In the unleashed dashboard configured Non-Overlapping Channels 1/6/11 for 2.4G Network to avoid Co-Channel interference.

4-Successfully added the switch to unleashed dashboard.

5-Created a dedicated 5G network only for devices that required high speed , using only 5G the performance was totally better.

Here are some diagnostics

1-All ‘4’ access points are working at 1G correctly also the cable from the local Router to the Switch is at 1G

2-The 2 speed flex is 350-380 speed ,did not give display any packet loss between the access point ‘Member’ and the master.

3-Ping to google DNS 8.8.8.8 dns was ok / no outages observed

Best Regards

Fernando Vasquez