topic Re: Lennar home Ruckus disconnect in RUCKUS Support for Lennar Homes

Lennar home Ruckus disconnect

Jnorth54 — Tue, 07 Feb 2023 16:50:34 GMT

My Ruckus will not stay connected , I re boot and it disconnects in minutes

my internet provider confirmed and stable connection to the home. What else can I do to get this resolved?

jim

Re: Lennar home Ruckus disconnect

Jayavidhya — Tue, 07 Feb 2023 17:11:49 GMT

Hi @Jnorth54

Based on your description, it looks like your Switch (ICX7150 Switch) may be booting from the secondary partition ( Note: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

4. After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar home Ruckus disconnect

Jnorth54 — Tue, 07 Feb 2023 17:55:22 GMT

You recommend an app to use to scan for IP addresses, the app requires WIFI, which I don’t have because Ruckus won’t connect. When re booting I get a red power light. After a couple minutes it turns green, then other lights flash green and the system completely powers off. Again, my internet provider confirms signal is stable, but no network available. So I am completely offline, security and SmartHome connection

Re: Lennar home Ruckus disconnect

Jayavidhya — Tue, 07 Feb 2023 18:36:40 GMT

Hi @Jnorth54

Thank you for the details provided, according to your description, it seems that your Switch (ICX7150 Switch) may be stuck in boot mode, so in order to fix it, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch) don't worry the next guide explains the port location

ns and there are pictures about it, however I will advise performing a hard factory reset first, let me add the steps.

1:Factory reset:

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

2:If the Switch is not responding to the factory reset, you need to perform the software recovery process,

Please read the guide carefully before start the steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Re: Lennar home Ruckus disconnect

Jnorth54 — Tue, 07 Feb 2023 19:07:55 GMT

I went through the reset process, I have internet now and all devices are connected.

I had no power outages, is there a software update I should be doing?

why is there no phone # I can call for resolution?

is there an extended warranty?

Re: Lennar home Ruckus disconnect

Jayavidhya — Tue, 07 Feb 2023 19:31:30 GMT

Hi @Jnorth54

Thanks for your reply.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

After fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKU S-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar home Ruckus disconnect

Jnorth54 — Tue, 07 Feb 2023 21:55:11 GMT

Jayavidhya

the connection is lost again, I have no internet, again, I have taken all the recommendations you have provided, I have climbed a ladder to where the unit is placed on our 9’ ceiling to inspect and take the reset steps, I have climbed into my attic to check the electrical connection, (no issue there). I’m done!! I believe it’s time to write this off under the lifetime warranty and send me a new unit, perhaps we should discuss an upgraded ( higher capacity unit) something I’d be willing to pay the difference for the better unit, but if I have to take any of the actions I’ve taken already, it’s to install a replacement.

let’s try and resolve today and ship overnight

Re: Lennar home Ruckus disconnect

Jayavidhya — Wed, 08 Feb 2023 12:33:42 GMT

Hi @Jnorth54

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Here is a short guide :

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Please confirm the LED status of your switch and Access points.

Also let me add more detail to understand the LED lights of your Access points.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar home Ruckus disconnect

Jnorth54 — Wed, 08 Feb 2023 14:26:59 GMT

Your link (how to console) is a bad URL. I have logged into Ruckus and cannot find a screen that looks like your screenshot.
I am not a technician, I’m a homeowner, I have a failed unit, and I’ve done the best I can to follow the steps you keep sending. The unit will not respond, please replace ASAP

jim

Re: Lennar home Ruckus disconnect

Jnorth54 — Wed, 08 Feb 2023 14:42:25 GMT

Re: Lennar home Ruckus disconnect

Jnorth54 — Wed, 08 Feb 2023 14:46:17 GMT

Re: Lennar home Ruckus disconnect

Jayavidhya — Wed, 08 Feb 2023 14:46:55 GMT

Hi @Jnorth54

Sorry for the inconvenience.

Please follow the below link on how to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Also for replacing the chassis we need to confirm that the hardware is damaged. Please try to follow the steps and provide us the image from ICX 7150 - C12 P (USB type C to USB ) to PC.

Please confirm the LED status of your switch and Access points.

Also let me add more detail to understand the LED lights of your Access points.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Re: Lennar home Ruckus disconnect

Jnorth54 — Wed, 08 Feb 2023 15:06:52 GMT

After unplugging switch the unit on the ceiling (access point?) has all green lights. This is what happened yesterday. Everything worked for a few hours and then went down again.

Re: Lennar home Ruckus disconnect

Jayavidhya — Wed, 08 Feb 2023 15:45:51 GMT

Hi @Jnorth54

Basically if the Switch is not responding to the factory reset, you need to perform the software recovery process,

Please read the guide carefully before start the steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKU S-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar home Ruckus disconnect

Jnorth54 — Wed, 08 Feb 2023 17:37:46 GMT

I have done the downloads to a usb drive. My ruckus profile only shows me as a guest and not an admin. Can you please help me get access as admin?

Re: Lennar home Ruckus disconnect

Jayavidhya — Wed, 08 Feb 2023 21:04:51 GMT

Hi @Jnorth54

Please let us know whether you have performed software recovery process or not. If yes please follow any of the below guides to upgrade the switch.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar home Ruckus disconnect

Jnorth54 — Wed, 08 Feb 2023 21:40:52 GMT

Kinda hard to do steps without internet we are now completely confused and frustrated. Our access point on the ceiling is now all lights off, the main switch in our closet has always had power and green light when on. So no internet again today.
my wife was able to download to flash drive steps as instructed, when ready to insert flash drive In switch, the access point went down, no internet to verify the switch recognized the flash drive

Re: Lennar home Ruckus disconnect

Jayavidhya — Thu, 09 Feb 2023 13:26:59 GMT

Hi @Jnorth54

Please let us know whether you have done the software recovery process.

We have to upgrade the switch only after completing the software recovery process.

Please follow the below link to complete the software recovery process.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

We have tried to create the guides as non-technical as possible, so that they are not difficult to follow. Please let us know whether you are facing any issues in following the steps.

After fixing the issue please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a Switch ICX7150-C12P via Web GUI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards

Jayavidhya

Lennar Home Community

Re: Lennar home Ruckus disconnect

Jnorth54 — Thu, 09 Feb 2023 18:35:00 GMT

I purchased the cables needed and when I arrived back home the switch had no power. I have taken more pictures to show you.

Re: Lennar home Ruckus disconnect

Jnorth54 — Thu, 09 Feb 2023 18:44:31 GMT