topic Re: Master WAP has Power, but no Connection in RUCKUS Support for Lennar Homes

Master WAP has Power, but no Connection

JaredEW — Tue, 24 Jan 2023 16:06:19 GMT

Hello

My master WAP on the first floor of my home has power, but no connection. I’ve attempted a couple of troubleshooting activities;

disconnect and reconnect from/to splitter

connect to different port on splitter

quick press reset button on WAP

ensure all firmware updates have been completed (although currently the app cannot communicate with the WAP)

could someone provide more assistance on what may be causing this. It is causing low connection in this area of my home and I have a couple of devices in this area that require a stable connection. Another WAP is nearby and I believe they’re pinging off of that one currently. All other WAPs are working with no faults currently.

Thanks

Re: Master WAP has Power, but no Connection

Jayavidhya — Wed, 25 Jan 2023 13:11:25 GMT

Hi @JaredEW

The WAPs depends on a Switch which is the one that provides power, this must be in a cabinet, by default should be the same brand (Ruckus) model ICX7150-12P Switch, may look like the next image:

Follow up the next troubleshooting steps:

1:Ensure the ICX 7150 Switch is getting power, if no, please test another power outlet.

2:In the ICX7150 Switch check if the System light is green, the next image will provide you the location of the ports including the system:

3:The ICX7150 Switch must provide power to other devices in the house such as the doorbell or even cameras, so make sure if the only devices affected are the WAPs or all of them.

4:If all the devices connected to the Switch are no getting power, but if you connect a computer directly to the switch with an Ethernet cable which just required data traffic works fine, could be that the ICX7150 have disables the PoE(power over Ethernet) so this must be enabled back, let me add the option to enable it via web GUI, this what you require.
A:Connect the computer from directly to the ICX7150 Switch with an Ethernet cable in one of the 12 port mark with yellow in the next image.

B:once the computer is connected you need to find out the Switch IP address, you can use the next guide to search for the ICX 7150 IP address:

How to find my Ruckus “Device's IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

B:once you locate the IP address of the Switch:paste the IP address in the URL bar in your web browser, and hit log in, you can test the next default user and password if it does no work, let me add another set of combinations.

Default User: super

Default Password: sp-admin

Usernames: Passwords:

Admin sp-admin

Super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

C: Now you are in, let enable PoE:

Click port>inline power>configure inline power>enable> from ports 1/1/1 to 1/1/12>apply>save

Note: the next image will provide the steps too.

Note: if after checking connection and enable PoE the issue persisted, or the Switch is not even powering up, please provide the results.

Best regards,

Jayavidhya

Lennar Home Community

Re: Master WAP has Power, but no Connection

JaredEW — Wed, 25 Jan 2023 14:44:43 GMT

Hello,

The switch has power and all other connected devices (WAPs) have power and connection. All of my other wireless devices have power and connection. They’re working fine. Only the single WAP does not have a connection to the switch, it however, does show it has power. I’m not sure the troubleshooting method you provided is applicable.

Please advise, thanks

Re: Master WAP has Power, but no Connection

Jayavidhya — Wed, 25 Jan 2023 16:11:55 GMT

Hi @JaredEW

Please confirm the LED status on the access points (PWR/ CTL / 2.4 / 5G).

Best regards,

Jayavidhya

Lennar Home Community

Re: Master WAP has Power, but no Connection

JaredEW — Thu, 26 Jan 2023 01:03:18 GMT

Hello,

On the functioning WAPs, the lights for PWR, CTR, 2.4 and 5G are all illuminating. On the one WAP with no function, the PWR is flashing and the CTR is static, no other lights are illuminated. I’ve attached some images. The one is of a working WAP and the other is of the non-working, it has the blue dot sticker on front.

Thanks,

Re: Master WAP has Power, but no Connection

Jayavidhya — Thu, 26 Jan 2023 14:30:28 GMT

Hi @JaredEW

Based on your description, PWR LED blinking Green means that the Access Points are not getting an IP address from router. Please confirm the cable connection of your device.

Check if the port the AP is connected to is providing DHCP services on the Native/Default VLAN.

The versions must match for the AP to join the network unleashed existing

1-Connect the AP to your router to get a valid IP
2-Ssh to the IP, default credentials are admin/sp-admin
3-Run the following command > show version

4-Confirm the version of the AP

Also let me add more detail to understand the LED lights of your Access points.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Also please check the following guide to make sure is the right devices and the connections

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Best regards,

Jayavidhya

Lennar Home Community

Re: Master WAP has Power, but no Connection

JaredEW — Tue, 07 Feb 2023 00:19:39 GMT

Hello,

This also did not resolve my issue. I’ve confirmed the other 3 devices are receiving an IP address, so I’m not sure why only one WAP is not. Would it be possible to hav an advisor visit my home to diagnose? Thanks

Re: Master WAP has Power, but no Connection

Jayavidhya — Tue, 07 Feb 2023 17:40:20 GMT

Hi @JaredEW

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

Please share the screenshot of the error while trying to solve the issue.

Also please follow the below steps to solve the issue.

Try another port on the switch.
Try a different cable if possible. Check the cable ends for damage, corrosion, etc..

Best regards,

Jayavidhya

Lennar Home Community

Re: Master WAP has Power, but no Connection

JaredEW — Tue, 07 Feb 2023 21:08:39 GMT

Hello,

No errors were shown on my screen when I attempted the process flow shared prior. I’m not sure why the 1 WAP is not getting an IP address.

For the other steps you’ve mentioned, I’ve tried these before. I’ve swapped cables to the port on the switch and have been able gain connection on another WAP. So I know the switch is functioning as expected. I’ve attempted to swap just the cable from the 1 non-working WAP to another port and no net change. I cannot physically see any damage or corrosion, but I do not have a cable end tester to verify this for sure.

At this point it has been multiple weeks of diagnostic work with no net change. Can this issue be escalated. I’m not sure if you folks have a manner of contacting the home warranty team to schedule some form of on-site support. Thanks

Re: Master WAP has Power, but no Connection

Jayavidhya — Wed, 08 Feb 2023 13:18:11 GMT

Hi @JaredEW

If the PWR LED blinking Green means that the Access Points are not getting an IP address from router.

For further clarification please let us know the error you were getting while trying to solve the issue.

Also please try to attach the screenshot of the error while troubleshooting the issue.

Best regards,

Jayavidhya

Lennar Home Community

Re: Master WAP has Power, but no Connection

JaredEW — Wed, 08 Feb 2023 15:36:00 GMT

I’m not sure if my previous response was clear or not, so let me clarify.

I understand no IP address is being sent, again, all of my other WAPs have an IP address and are working with no issues. Only 1 unit has an issue. The router and switch are functioning correctly.

no errors are populating, so I have nothing to screenshot and attach or describe further.

please escalate. Thanks

Re: Master WAP has Power, but no Connection

Jayavidhya — Wed, 08 Feb 2023 20:31:24 GMT

Hi @JaredEW

Based on the troubleshooting done, seems that this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community