topic Re: Ice 7150 providing only @ 350 mps up or down thru put and sometimes lags in RUCKUS Support for Lennar Homes

Ice 7150 providing only @ 350 mps up or down thru put and sometimes lags

GBurton — Mon, 06 Feb 2023 17:39:25 GMT

My icx 7150 has developed odd behavior of a lag spike and even hooked up directly only allows @ 350 mbs thru put up or down. This occurs even when directly computer is directly plugged into switch. The modem and router verified thru put is 1gig byte per second. I complied all the flash flash verifying the proper file load and several other recommended actions, but still the same effect. The switch use to provide much higher thru put. I have read that this has been diagnosed as a switch component failure? What do I need to do do correct this issue?

Re: Ice 7150 providing only @ 350 mps up or down thru put and sometimes lags

Imran_ruckus — Mon, 06 Feb 2023 19:31:26 GMT

Hi GBurton

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

From the case description, I could understand that your ICX-7150-C12P Switch is only transmitting 350 Mbps speed.

In order to troubleshoot this issue, first, we have to get access to the switch, and there are Two ways to get access to the switch.

By IP Address of the Switch OR
By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

To check the speed transmitted from the Switch to the Access Point: There are Two ways:

I) Please perform the below commands from the CLI of the Switch and share the output of each command-

enable

show version

show inline power
show interface brief

II) Please share the Screenshots from the Unleashed dashboard as shown in the below picture:

By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P console please follow up the same steps that are on point '2' using the same commands and share the output of each command.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ice 7150 providing only @ 350 mps up or down thru put and sometimes lags

GBurton — Mon, 06 Feb 2023 21:36:27 GMT

SSH@ICX7150-C12-Switch#Show Version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Sep 22 2019 at 23:54:26 labeled as SPS08090d
(28660224 bytes) from Secondary SPS08090d.bin (UFI)
SW: Version 08.0.90dT211
Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3838R0JT
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM

Power Capacity: Total is 124000 mWatts. Current Free is 93200 mWatts.

Power Allocations: Requests Honored 12 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On On 3900 15400 802.3af Class 3 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On On 3500 15400 802.3af Class 3 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 7400 30800

SSH@ICX7150-C12-Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 1G None No 1 0 dcae.eb2c.ba10
1/1/2 Down None None None None No 1 0 dcae.eb2c.ba11
1/1/3 Up Forward Full 1G None No 1 0 dcae.eb2c.ba12
1/1/4 Down None None None None No 1 0 dcae.eb2c.ba13
1/1/5 Down None None None None No 1 0 dcae.eb2c.ba14
1/1/6 Down None None None None No 1 0 dcae.eb2c.ba15
1/1/7 Down None None None None No 1 0 dcae.eb2c.ba16
1/1/8 Down None None None None No 1 0 dcae.eb2c.ba17
1/1/9 Down None None None None No 1 0 dcae.eb2c.ba18
1/1/10 Down None None None None No 1 0 dcae.eb2c.ba19
1/1/11 Down None None None None No 1 0 dcae.eb2c.ba1a
1/1/12 Down None None None None No 1 0 dcae.eb2c.ba1b
1/2/1 Down None None None None No 1 0 dcae.eb2c.ba1d
1/2/2 Up Forward Full 1G None No 1 0 dcae.eb2c.ba1e
1/3/1 Down None None None None No 1 0 dcae.eb2c.ba1f
1/3/2 Down None None None None No 1 0 dcae.eb2c.ba20
mgmt1 Down None None None None No None 0 dcae.eb2c.ba10

Re: Ice 7150 providing only @ 350 mps up or down thru put and sometimes lags

GBurton — Mon, 06 Feb 2023 21:50:04 GMT

Even a direct connection is only 350 mbs and it sometimes will just reboot. I have followed all the recommended fixes identified in the form. I rather just open purchase a compatible (maybe even upgrade) unit with product support

Re: Ice 7150 providing only @ 350 mps up or down thru put and sometimes lags

Imran_ruckus — Tue, 07 Feb 2023 17:20:33 GMT

Hi GBurton

Greetings of the day!!!

Hope you are doing well!!!

Thank you for the information you shared.

As we can see the Ports are "operating" to transmit a speed of 1Gbps which is the correct speed (Please refer to the below screenshot). Which states that there are no Hardware issues between the ICX-7150-C12P Switch and Access Points.

We suggest you confirm the speed transmitted by your Internet Service Provider (ISP). You could check the ISP connectivity from the Router, maybe with Local Router Wi-Fi or by an Ethernet cable from the Router a laptop, or a PC (Please refer to the below screenshot).

Could you please let me know the model of the Access Point you are using?

Please refer to the below guide for connection setup as a reference:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ice 7150 providing only @ 350 mps up or down thru put and sometimes lags

GBurton — Tue, 07 Feb 2023 18:42:50 GMT

Speed from isp was confirmed as just at 1gbs with stability. Also note the switch is disconnecting and reconnecting more and more each day. I confirmed this with a network scan and watched it drop off and come back on. At the same time looked at the direct connect to isp and confirmed the router and modem were both transmitting.

Re: Ice 7150 providing only @ 350 mps up or down thru put and sometimes lags

GBurton — Tue, 07 Feb 2023 18:44:24 GMT

2 ruckus 510s

Re: Ice 7150 providing only @ 350 mps up or down thru put and sometimes lags

Imran_ruckus — Tue, 07 Feb 2023 20:31:53 GMT

Hi GBurton

Thank you for the information you shared.

As you mentioned that the Speed is already confirmed by the ISP. Could you please connect the Ethernet cable to Switch and your Laptop or a PC and Router to Laptop or a PC and confirm the speed difference? (Please refer to the below pictures). Please perform and speed test and check the behavior and please share the screenshots of the speed tests.

Also, this could be an issue with the Router code,

maybe your switch starts running the wrong code which we call ‘routing code’ this is a known issue for Lennar home users.

To fix the Router Code issue, please follow the below step from the CLI,

As you are able to access the Command line, please follow the below steps:

ICX7150-C12 Router>

1. Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

There are Two ways to fix this issue:

I) How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

II) Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ice 7150 providing only @ 350 mps up or down thru put and sometimes lags

GBurton — Wed, 08 Feb 2023 01:10:05 GMT

You know I have already done all of that, as i stated in the original post. The speed at the isp connection is 1 gps; checked at any port on the switch it drops down to @ 300mps even when both WAPs are disconnected. Even on the ports the WAPs are connected to. No Change in speedtest from direct connections on any switch port or thru WAPs…..

ISp is 1 gps and stable. After switch @350 mps and show disconnected switch at times.

If you review the switch setup feed you will see I have already flashed the secondary and primary boot

Re: Ice 7150 providing only @ 350 mps up or down thru put and sometimes lags

GBurton — Wed, 08 Feb 2023 01:14:23 GMT

By the way; can you explain why this is a known issue for Lennar Homes and not strictly associated with this switch model? Maybe instead of a known issue with Lennar Homes it should be stated more correctly as an issue with Ruckus ICX 7150-12P switches?

Re: Ice 7150 providing only @ 350 mps up or down thru put and sometimes lags

Imran_ruckus — Wed, 08 Feb 2023 16:51:20 GMT

Hi GBurton

Hope you are doing well!!!

Thank you for the response and information you shared,

This issue is not a Switch Model specific issue, it could be wireless interferences.

We request you please provide us the screenshots of the speed tests from the Switch and ISP Router.

Also, you could create a separate 5G network from your Access Point and check the speed to avoid any Wireless interference with 2.4. Please refer to the below link and screenshot.

Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ice 7150 providing only @ 350 mps up or down thru put and sometimes lags

GBurton — Fri, 10 Feb 2023 03:44:44 GMT

I am having the COX cable peeps check gateway modem/router and will get the speed test results than.

Re: Ice 7150 providing only @ 350 mps up or down thru put and sometimes lags

Imran_ruckus — Wed, 15 Feb 2023 00:18:53 GMT

Hi GBurton

Greetings of the day!!!

Hope you are doing good.

Could you please update on the status of the issue?

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.