topic Ap went down in RUCKUS Support for Lennar Homes

Ap went down

MikeyH — Sun, 05 Feb 2023 17:16:18 GMT

Had a power surge and Ap went down. Did a power cycle and a factory reset and that did not do anything. Even tried to console in and recover software, but could not get that to work. Just need to RMA the device and get a new one set up. Any recommendations on fixing the issue if a power surge happens?

Re: Ap went down

Jayavidhya — Mon, 06 Feb 2023 13:29:33 GMT

Hi @MikeyH

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture)

Please check SYST and power the lights' status of the ICX7150 Switch, describe those lights for us first.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Best regards,

Jayavidhya

Lennar Home Community

Re: Ap went down

MikeyH — Mon, 06 Feb 2023 13:39:01 GMT

Power light was green, system light was amber. None of the port lights were lighting up.

Re: Ap went down

MikeyH — Mon, 06 Feb 2023 15:02:15 GMT

System light was solid amber

Re: Ap went down

Jayavidhya — Mon, 06 Feb 2023 15:08:41 GMT

Hi @MikeyH

Please share the screenshot of the error you are getting while you are performing software recovery and factory reset.

Also please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Here is a short guide :

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Best regards,

Jayavidhya

Lennar Home Community

Re: Ap went down

MikeyH — Mon, 06 Feb 2023 23:43:03 GMT

Attached should be the photos

Re: Ap went down

MikeyH — Mon, 06 Feb 2023 23:43:45 GMT

One more attached photo.

Re: Ap went down

MikeyH — Mon, 06 Feb 2023 23:45:29 GMT

now the photos attached.

Re: Ap went down

MikeyH — Tue, 07 Feb 2023 01:07:53 GMT

Attached is the pictures.

Re: Ap went down

Jayavidhya — Tue, 07 Feb 2023 12:54:55 GMT

Hi @MikeyH

Basically if the switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: Ap went down

MikeyH — Tue, 07 Feb 2023 13:01:18 GMT

I have already tried all of those. Those were the first things I tried. None of those worked.

Re: Ap went down

Jayavidhya — Tue, 07 Feb 2023 15:17:53 GMT

Hi @MikeyH

We cannot replace the chassis until you confirm that the hardware is damaged.

Please provide the screenshot of the error while trying the software recovery process also factory reset.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ap went down

MikeyH — Tue, 07 Feb 2023 23:40:58 GMT

The second picture that I sent is the exact thing you are asking for. It gives me the error of the file does not exist. These are using the exact instructions I was given.

Re: Ap went down

MikeyH — Tue, 07 Feb 2023 23:44:06 GMT

Re: Ap went down

MikeyH — Wed, 08 Feb 2023 02:00:03 GMT

Re: Ap went down

Jayavidhya — Wed, 08 Feb 2023 15:20:35 GMT

Hi @MikeyH

Thank you for the details provided. Based on your troubleshooting you have done, since
the device is no longer responding, this unit must be RMA (return merchandise authorization) means replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

Chat direct access Link:
https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community