topic Re: Ruckus icx 7150-c12p slow after power outage in RUCKUS Support for Lennar Homes

Ruckus icx 7150-c12p slow after power outage

Eddie — Wed, 01 Feb 2023 16:38:29 GMT

Posting again under the Lennar Homes section.

My Ruckus switch is slow after a recent power outage. Finding help to fix this has been extremely frustrating. And all "solutions" on these "help" pages require downloading software to then track down IP addresses and start entering code. There HAS to be a fix for the average Lennar home owner. Send me a new one that works properly. I do know how to send and receive items in the mail. But plugging into the box with a cat6 cable and entering code is not my bag. We're going on a week now with the disabled internet.

Please provide an easy solution.

Re: Ruckus icx 7150-c12p slow after power outage

Imran_ruckus — Wed, 01 Feb 2023 22:13:36 GMT

Hi Eddie

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared,

As per the case description, I could understand that your RUCKUS ICX-7150-C12P Switch is slow after a recent power outage.

Apologies, as this is a software issue that will Not be covered by Hardware warranty.

If there was a blackout or power outage and the switch gets rebooted because of that, most possible your switch starts running the wrong code which we call ‘routing code’ this is a known issue for Lennar home users.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

-MAC address: Physical address of the device this never changes

- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

Please follow the below steps:

To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

We can try the IP address that shows in the dashboard copy and paste it into the URL if that redirects you to the login page for the ICX-7150-C12P which is the correct one if not.

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

There are Two ways to fix this issue:

I) How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

II) Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '3'

Please let me know if in case you are stuck in any part of the Troubleshooting that we can help you with.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ruckus icx 7150-c12p slow after power outage

GrantG — Wed, 01 Feb 2023 23:28:33 GMT

Hi Eddie -- I would be very technically challenged to do all Imran notes below. But what I did was unplug my Ruckus switch AND took all the ethernet wires out for about 30 seconds. It seems to have rebooted properly and my internet speed is much better. Let's see how the next 24 hours goes.

Re: Ruckus icx 7150-c12p slow after power outage

Eddie — Thu, 02 Feb 2023 00:15:33 GMT

Thanks Grant. Imran's suggestion was a copy paste from another request with the same issue, which I had already found. They will be rapid firing these out to Lennar home owners every time this issue pops up. I will try your suggestion before going through the lengthy process listed by Imran.

Re: Ruckus icx 7150-c12p slow after power outage

Eddie — Thu, 02 Feb 2023 03:03:16 GMT

Nope, nothing. Still stuck in slow mode. Looks like I have to take a shot at Imran's method above. I wonder if it breaks while attempting they will then send me a new one? Everyone else seems to be getting new ones which fixes their issue immediately.

Re: Ruckus icx 7150-c12p slow after power outage

Eddie — Thu, 02 Feb 2023 03:39:42 GMT

Right off the bat, I have an issue. The IP address for the switch is not showing up on the scanner.

Re: Ruckus icx 7150-c12p slow after power outage

Eddie — Thu, 02 Feb 2023 04:44:27 GMT

Imran, as suspected, all of the solutions above are for someone that is well versed with programming or has some I.T. experience and knowledge. I've attempted all of options. Watched several of the help videos numerous times. This is so ridiculous. I've wasted another evening trying to figure out the "easy" fixes. Lennar will be hearing from me, likely in person.

Re: Ruckus icx 7150-c12p slow after power outage

Jayavidhya — Thu, 02 Feb 2023 13:14:22 GMT

Hi @Eddie

I understand that the steps may be somewhat new, also we have tried to create the guides as non-technical as possible, so that they are not difficult to follow;

However, we cannot replace the chassis until you confirm that the hardware is damaged.

Also due the power outage the switch starts running the wrong code which we call ‘routing code’ is not an hardware issue, which can be solved by following the below steps.

Please try to follow the below guides and let us know while facing any difficulties while following the guides.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

However, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus icx 7150-c12p slow after power outage

Eddie — Thu, 02 Feb 2023 13:22:12 GMT

Jayavidhya,

Can you provide direction to getting onto the dashboard? I tried getting on there last night as well and could not find it.

Re: Ruckus icx 7150-c12p slow after power outage

Jayavidhya — Thu, 02 Feb 2023 14:03:41 GMT

Hi @Eddie

Please follow the below steps on how to login the unleashed dashboard.

https://docs.ruckuswireless.com/unleashed/200.1.9.12/t-LogInRunSetupWizard.html#:~:text=Ensure%20that%20you%20are%20connected,redirected%20to%20the%20login%20page.&text=Enter%20your%20User%20Name%20and%20Password%2C%20and%20click%20Unleash%20to%20login.&text=After%20successful%20login%2C%20you%20will,of%20your%20Ruckus%20Unleashed%20network.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus icx 7150-c12p slow after power outage

Vásquez_Fer — Thu, 02 Feb 2023 15:25:26 GMT

Hi @Eddie

Hope you are doing well !

If accessing via IP address is not possible please use the physical access via console

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Best Regards

Fernando Vasquez

Re: Ruckus icx 7150-c12p slow after power outage

Eddie — Fri, 03 Feb 2023 15:36:13 GMT

I'll give it another shot. It's Friday, and like last weekend, I feel I will be spending a good amount of time trying to resolve this when I get off work and likely throughout the weekend. In the meantime, my wife cannot watch her shows, my 4 year old daughter won't get to watch her cartoons in the morning. But hey, technology right?

I feel like in all of the help videos, there are missing steps or assumptions that the user should already know how to do something or already have some third party software they are comfortable with. One thing is happening then all of a sudden, it jumps to everything magically being fixed. Let me tell you, it's not going that way for me. It's one road block after another.

Got to love how Lennar puts these in all the homes they sell then conveniently diverts everyone to a forum to fend for themselves. It would probably take a technician 10 minutes at my house to fix the issue.

Re: Ruckus icx 7150-c12p slow after power outage

Imran_ruckus — Fri, 03 Feb 2023 15:48:32 GMT

Hi Eddie

Greetings of the day!!!

Apologies for any inconvenience caused.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

Please do let us know if there is any help required on the troubleshooting steps or if you are stuck at any point. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ruckus icx 7150-c12p slow after power outage

Eddie — Sat, 04 Feb 2023 16:36:03 GMT

Can't even do the step to do the step.

I'm following the steps, why won't anything work?

Re: Ruckus icx 7150-c12p slow after power outage

Eddie — Sat, 04 Feb 2023 16:39:59 GMT

oh I'm well aware I'm pretty much on my own here. Maybe I can get this fixed after going to I.T. school. That's only like two years right?

Re: Ruckus icx 7150-c12p slow after power outage

Eddie — Sat, 04 Feb 2023 18:13:53 GMT

I have exhausted all methods to reach my switch, either through:

USB to C console connection - drivers will not download

Ethernet cable - drivers will not download

unleashed wireless website dashboard - website not available

unleashed iphone app - cannot access switch as it is "disconnected"

Putty - cannot find IP address

MobaXterm - cannot find IP address

Not sure what else to do. Lennar really screwed people with this hardware.

Re: Ruckus icx 7150-c12p slow after power outage

Eddie — Sat, 04 Feb 2023 20:34:36 GMT

well, just got back from Best Buy. Spoke with Geek Squad, a department who's only purpose is to solve technology related issues. And of course, they do not service Ruckus systems. The plot thickens and continues to get **bleep**tier.

how about this, since my hardware is supposedly fine, I'll send you mine and you can send me one that is programmed to the switch mode? I'll even pay for shipping? Anything? Something?

Re: Ruckus icx 7150-c12p slow after power outage

Eddie — Sun, 05 Feb 2023 02:54:02 GMT

I’ve hired a technician. He is here now and even HE is having trouble. He says the required commands are bringing up an error code. What is wrong with this system????

Re: Ruckus icx 7150-c12p slow after power outage

Eddie — Sun, 05 Feb 2023 06:00:04 GMT

Tech has been here for four hours working on this. I’ll be sure to send you the bill.

Re: Ruckus icx 7150-c12p slow after power outage

Eddie — Sun, 05 Feb 2023 06:30:41 GMT

It's 10:30 pm and the Tech has exhausted all resources. The switch IP cannot be accessed. It is disconnected and cannot be reached. The dashboard cannot reach it. He was not able to access it from the USB to C connection. Please send a new unit.