topic Re: In Wall Ethernet (Lennar) not connecting to Ruckus Switch IX 7150 - Ports state down (red). in RUCKUS Support for Lennar Homes

In Wall Ethernet (Lennar) not connecting to Ruckus Switch IX 7150 - Ports state down (red).

SarjP — Fri, 03 Feb 2023 20:53:24 GMT

I've got a Lennar home (2 years old) and the in wall ethernet connections are not working when connected to the Ruckus IX 7150 switch, the AP's are configured fine with WIFI.

I'm just getting a down port message on those ethernet connections...

Any guidance is appreciated.

Thanks

Re: In Wall Ethernet (Lennar) not connecting to Ruckus Switch IX 7150 - Ports state down (red).

Imran_ruckus — Fri, 03 Feb 2023 21:33:36 GMT

Hi SarjP

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

As per the case description, I could understand that your wall Ethernet connections are not working when connected to the RUCKUS ICX-7150-C12P Switch, the APs are configured fine with WIFI. And you are getting a down port message on those ethernet connections.

Could you please let us know the following information?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture)

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please make sure the Ethernet cable is connected to anyone in the 12 ports shown in the picture below:

Please refer to the below guide for connection setup:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights.

Before uploading the photos please log in to the RUCKUS account then you can upload the image.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: In Wall Ethernet (Lennar) not connecting to Ruckus Switch IX 7150 - Ports state down (red).

SarjP — Fri, 03 Feb 2023 21:44:37 GMT

Thank you: Attached are pictures of the connections, as you can see, the ports 6-12 are non operative.

Re: In Wall Ethernet (Lennar) not connecting to Ruckus Switch IX 7150 - Ports state down (red).

Imran_ruckus — Fri, 03 Feb 2023 22:35:03 GMT

Hi SarjP

Thank you for the pictures and information you shared.

Could you please let me know if you are using PoE or Non-PoE devices on those 6 non-working ports?

And please try to swap a working port cable to any one of those 6 non-working ports (As shown in the picture below) and confirm if that works to check if the issue or problem is with the cables or the ports to follow up and assist you accordingly.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: In Wall Ethernet (Lennar) not connecting to Ruckus Switch IX 7150 - Ports state down (red).

SarjP — Fri, 03 Feb 2023 23:19:22 GMT

I'm using an Nvidia Shield Pro, so it's a non PoE connection to that device.

The port seems to work with the other network cable, so this seems like a Lennar cable installation issue as none of the 6 in wall cables are operative to the ports they are plugged into.

Please advise nest steps.

Thanks,

Re: In Wall Ethernet (Lennar) not connecting to Ruckus Switch IX 7150 - Ports state down (red).

Imran_ruckus — Fri, 03 Feb 2023 23:38:41 GMT

Hi SarjP

Thank you for the information you shared.

As the ports are working fine for other network cables. And this issue/problem is more on the cable side, we suggest you check the cables issue with the Lennar home builder in order to check the wired cables at Home. Since RUCKUS has no part in fixing the issue related to builder-made cable installations.

Thank you again.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.