topic Re: Access Point dead after outage in RUCKUS Support for Lennar Homes

Access Point dead after outage

Jeanpaulpr — Wed, 01 Feb 2023 21:41:35 GMT

My Ruckus Access point is dead after a power outage. Few years ago it happened and I was transferred to an engineer from Ruckus who remotely was able to restarted and make it work again. Since now this community thread is the new support model for Lennar Ruckus customers, how can I get it fixed now?

Re: Access Point dead after outage

Imran_ruckus — Wed, 01 Feb 2023 22:41:15 GMT

Hi Jeanpaulpr

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared,

As per the case description, I could understand that your RUCKUS Access Point is not getting power after a power outage.

Could you please let us know the following information?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture)

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also, please Make sure it is plugged into a well-known outlet/power source.

May I know how many Access Points are connected to the Switch and the number of affected Access Points?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access Point dead after outage

Jeanpaulpr — Wed, 01 Feb 2023 22:51:57 GMT

Hello, this is the only access point of the house. I understand the power source is the ethernet cable that goes into the media box, where everything seems on and working as usual. No light of the access point are on.

Re: Access Point dead after outage

Jeanpaulpr — Wed, 01 Feb 2023 22:52:31 GMT

Re: Access Point dead after outage

Imran_ruckus — Wed, 01 Feb 2023 23:16:19 GMT

Hi Jeanpaulpr

Thank you for the information you shared.

In order to fix this issue, first we need to check the status of the lights on your RUCKUS ICX-7150-C12P (Media Box) to which the Access Point is connected. The highlighted part is in the picture below. do you see any lights ON? (Amber or green) Please let us know which lights are on.

Could you please help us with a picture of your RUCKUS ICS-7150-C12P (Media Box) front panel? to verify if it is in a healthy state or if any other Troubleshooting is required.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access Point dead after outage

Jeanpaulpr — Thu, 02 Feb 2023 00:56:54 GMT

For some reason it’s not letting me post the picture. In the highlighted section of your picture there’s only two green lights on, the SYST and the PWR. On that section everything else is off (STAT, SPD, ID,USB, PoE, DIAG, CLD, MS and UPDATE).

Re: Access Point dead after outage

Jeanpaulpr — Thu, 02 Feb 2023 01:14:21 GMT

Now I was able…

Re: Access Point dead after outage

Imran_ruckus — Thu, 02 Feb 2023 21:54:51 GMT

Hi Jeanpaulpr

Thank you for the information you shared.

As you mentioned and I can see from the picture of the ICX-7150-C12P Switch, the SYST and PWR lights are steady green, which means the lights are in a normal state.

Since the switch is in the normal state you can take Console access to the switch in order to verify, if the switch is able to transfer the power to the APs via 12 ports.

To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.

I) By IP Address of the Switch OR

II) By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access Point dead after outage

Jeanpaulpr — Fri, 03 Feb 2023 04:20:22 GMT

Ok just ran all the commands

Re: Access Point dead after outage

Jeanpaulpr — Fri, 03 Feb 2023 04:21:22 GMT

Re: Access Point dead after outage

Jeanpaulpr — Fri, 03 Feb 2023 04:22:00 GMT

Re: Access Point dead after outage

Imran_ruckus — Fri, 03 Feb 2023 15:33:50 GMT

Hi Jeanpaulpr

Greetings of the day!!!

Thank you for the information you shared.

As I can see from the pictures you shared, the PoE is in the disabled state on the Switch. By which the Access Points are unable to get the power.

To enable the PoE on the Switch, please perform the below commands from the CLI:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#inline power

Also attaching a Screenshot as a reference:

Please confirm once it works or please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access Point dead after outage

Jeanpaulpr — Fri, 03 Feb 2023 22:34:57 GMT

Problem solved. Thanks!

Re: Access Point dead after outage

Imran_ruckus — Fri, 03 Feb 2023 22:42:14 GMT

Hi Jeanpaulpr

Thank you for the response.

Great!!!

Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Have a great weekend ahead!!!

Thank you again for contacting RUCKUS Lennar Home Community.

Re: Access Point dead after outage

Jeanpaulpr — Fri, 03 Feb 2023 22:43:36 GMT

Thanks you. Have a great weekend you too!

Re: Access Point dead after outage

onptl7095 — Thu, 18 May 2023 19:07:57 GMT

This may be my issue. Everything is the same as mentioned above. How do I get into my switch from my laptop to make this possible change? I am not tech savvy.

Re: Access Point dead after outage

Imran_ruckus — Thu, 18 May 2023 22:11:44 GMT

Hi @onptl7095

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case was raised by @Jeanpaulpr which is resolved and closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Point dead after outage

onptl7095 — Thu, 18 May 2023 22:48:57 GMT

I created the new entry. Will you or someone be able to look at it soon? I submitted my own entry much earlier today and have not heard anything further. That is why I went to the other entry that you mentioned is closed.

Re: Access Point dead after outage

Imran_ruckus — Thu, 18 May 2023 23:49:06 GMT

Hi @onptl7095

Thank you for the response.

We will get back on your new case shortly.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community