topic Re: R510 Recover.me password to setup AP in RUCKUS Support for Lennar Homes

R510 Recover.me password to setup AP

bigwavedave — Thu, 02 Feb 2023 14:56:38 GMT

Moved into a Lennar condo previously occupied by rental tenants. It appears that Amazon may have set up the original configuration in 2020. The switch is working fine but the access point (R510) is only showing Recover.me-10C090 and is asking for a password in the setup. No documentation or procedures for getting back to the configure.me setup. Please help.

Re: R510 Recover.me password to setup AP

Jayavidhya — Thu, 02 Feb 2023 20:04:19 GMT

Hi @bigwavedave

Please try using the below password.

ruckus-<admin password>

Also please follow the below link for Recover.Me issue

https://support.ruckuswireless.com/articles/000011009

Best regards,

Jayavidhya

Lennar Home Community

Re: R510 Recover.me password to setup AP

Vásquez_Fer — Thu, 02 Feb 2023 20:14:44 GMT

Hi @bigwavedave

Hope you are doing well !

Please make sure the devices are connected correctly , make sure that the cable from the Router to the Switch is connected in the right place " in 1 of the 12 ports " like below picture

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Quick question what are the color lights or status from the Access Points ?

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Best Regards

Fernando Vasquez

Re: R510 Recover.me password to setup AP

bigwavedave — Thu, 02 Feb 2023 20:14:47 GMT

Power is flashing green

Ctl is steady green

Re: R510 Recover.me password to setup AP

bigwavedave — Thu, 02 Feb 2023 20:15:19 GMT

No other lights are on

Re: R510 Recover.me password to setup AP

Vásquez_Fer — Thu, 02 Feb 2023 21:52:43 GMT

Hi @bigwavedave

Based on status of the lights seems to be that the Access points are no connecting to the Local router Router ISP.

Please check the following guide:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

In order to make sure that the Router cable is plugged in , in the right place

Best Regards

Fernando Vasquez

Re: R510 Recover.me password to setup AP

bigwavedave — Thu, 02 Feb 2023 20:39:20 GMT

The AP keeps popping up randomly as recover.me248C50 (the serial #) but then disappears. The couple of times I have tried to put in a password (the serial number) I get the message "Can not join network"

Re: R510 Recover.me password to setup AP

Vásquez_Fer — Thu, 02 Feb 2023 21:50:52 GMT

Hi @bigwavedave

Can do a Factory reset to one of the Access Points ?

To do this process you must disconnect all access points ( except 1 ) from the Switch and proceed to a factory reset with the only one that remained connected.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Once the Access point is Factory reset you can configured using the following guide

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Best Regards

Fernando Vasquez

Re: R510 Recover.me password to setup AP

bigwavedave — Sun, 05 Feb 2023 13:14:28 GMT

Problem solved. Thank you for your help

Re: R510 Recover.me password to setup AP

melissa_smith_i — Thu, 24 Aug 2023 02:04:13 GMT

This does not work and is a continuous advisement for solution.. why?

Re: R510 Recover.me password to setup AP

Imran_ruckus — Fri, 25 Aug 2023 23:41:10 GMT

Hi @melissa_smith_i

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @bigwavedave which is very old and now closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Recover.me password to setup AP

Suresh — Thu, 05 Oct 2023 16:47:24 GMT

Hi,
I have the same issue. But not sure what is "<admin password>.

Any help would be miuch appreciated. Not able to use Access points for past 20 days.

Re: R510 Recover.me password to setup AP

Jayavidhya — Thu, 05 Oct 2023 17:01:10 GMT

Hi @Suresh

Greetings of the day,

As this case was raised by @bigwavedave

Please open a new case explaining all the detailed description of the issue to avoid confusion.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community