topic Re: My ruckus R510 series keeps glitching out. in RUCKUS Support for Lennar Homes

My ruckus R510 series keeps glitching out.

Mina1986 — Wed, 01 Feb 2023 23:20:50 GMT

I have the r510 series and my access points have issues where it’s connecting and disconnecting non stop. It will connect for 5 minutes then it drops and will come back after a few minutes. It’s impossible to find help and fix this and honestly is really upsetting. How can I get help fixing my system. I have had issues with this system from day 1 and somehow the installer fixed it for me. But now I have no access to help from Lennar nor ruckus for this issue and don’t know what to do.

Re: My ruckus R510 series keeps glitching out.

Vásquez_Fer — Wed, 01 Feb 2023 23:29:11 GMT

Hi @Mina1986

Hope you are doing well !

Thank you for contacting Lennar Home Community.

Thank you for the information you shared,

If there was a blackout or power outage and the switch gets rebooted because of that, most possible your switch starts running the wrong code which we call ‘routing code’ this is a known issue for Lennar home users.

Please follow the below steps in order to rectify the routing code issue :

1. To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

3. Here is a quick guide to understand how to fix the 'routing code issue' but basically you only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

There are Two ways to fix this issue:

I) How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

I)II) Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

4. If access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '3'

Please let me know if you have any queries in this regard.

Best Regards

Fernando Vasquez

Re: My ruckus R510 series keeps glitching out.

Mina1986 — Thu, 02 Feb 2023 00:02:02 GMT

I did that to find my ip address for the ruckus but I have nothing showing up as ruckus wireless on the scanner.

Re: My ruckus R510 series keeps glitching out.

Vásquez_Fer — Thu, 02 Feb 2023 00:10:23 GMT

Hi @Mina1986

Which devices are showing up could you please sent me a screenshot :

Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best Regards

Fernando Vasquez

Re: My ruckus R510 series keeps glitching out.

Mina1986 — Thu, 02 Feb 2023 00:21:05 GMT

sorry took me a moment to figure this out

Re: My ruckus R510 series keeps glitching out.

Mina1986 — Thu, 02 Feb 2023 01:36:19 GMT

I am wondering if you got the screen shot as I am not able to move forward with the steps.

Re: My ruckus R510 series keeps glitching out.

Vásquez_Fer — Thu, 02 Feb 2023 15:16:25 GMT

Hi @Mina1986

Hope you are doing well !

The photo is very blurred which does not make it unreadable.

Can you make another one or use the sniping tool available on all computers in order to do the screenshot (Windows)?

Best Regards

Fernando Vasquez