topic Re: ICX 7150 Stuck/cannot Poe and cannot connect with my Mac in RUCKUS Support for Lennar Homes

ICX 7150 Stuck/cannot Poe and cannot connect with my Mac

pshoukry — Wed, 01 Feb 2023 13:45:09 GMT

Hi,

My ICX 7150 is stuck and cannot provide Poe

When trying to do a factory reset, nothing happens.

When connecting to console (through MacBook), the switch says:

Vmain (48V) fault has forced all ports on slot 0 to lose power.

i then try to go in boot mode to do a software recovery. I setup the Mac in TFTP. It is listening and permissions have been updated.

the console returns the following.
bcm_xgs_gmac-0 Waiting for PHY auto negotiation to complete......... TIMEOUT !

another option I can try is to wipe the switch and boot from usb. Would this be my recommended next step? If so, how?

Re: ICX 7150 Stuck/cannot Poe and cannot connect with my Mac

Imran_ruckus — Wed, 01 Feb 2023 17:02:05 GMT

Hi pshoukry

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

As per the case description I could understand that your ICX-7150-C12P Switch is stuck, and you tried doing a factory reset and software recovery which did not work,

You don't need to follow the Software recovery guide (this is done when the switch won't boot, or the images get corrupted)

In your case, it may be that the PoE (Power over Ethernet) can be disabled/corrupted/damaged.

Could you please perform the below commands and send us the output for the same?

#Enable

#show version
#show inline power
#show inline power detail

copy flash flash secondary (optional for Routing code issue) – Just for a reference

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150 Stuck/cannot Poe and cannot connect with my Mac

pshoukry — Wed, 01 Feb 2023 17:59:19 GMT

Thank you Imran_ruckus,

I have attached them below.

Re: ICX 7150 Stuck/cannot Poe and cannot connect with my Mac

pshoukry — Wed, 01 Feb 2023 17:53:57 GMT

Copyright (c) 1996-2017 Brocade Communications Systems,
Inc. All rights reserved.
UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a
(24723488 bytes)
from
Primary SPS08061a.bin
SW: Version 08.0.61aT211
Compressed Boot-Monitor Image size
= 786944, Version:10.1.10T225 (mnz10115)
Compiled on Sun Jun 25 09:25:15 2017
HW: Stackable ICX7150-C12-POE
UNIT 1:
SL 1:
ICX7150-C12-2X1G POE 12-port Management Module
Serial
#: FEK3203P1AG
Current License: 2X1G
P-ASIC
a•
type B160,
rev 11
Chip BCM56160_B0
UNIT 1:
SL
2: ICX7150-2X1GC 2-port 2G Module
UNIT 1:
SL
3: ICX7150-2X10GF 2-port 20G Module

1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1
system uptime is 16 hour(s) 20 minute(s) 36 second(s)
-More-
next page: Space,
next line: Return key, quit: Control-cPoE Fatal: Vmain (4
8V) fault has forced all ports on slot 0 to lose power.

Re: ICX 7150 Stuck/cannot Poe and cannot connect with my Mac

pshoukry — Wed, 01 Feb 2023 17:56:26 GMT

Re: ICX 7150 Stuck/cannot Poe and cannot connect with my Mac

pshoukry — Wed, 01 Feb 2023 17:57:57 GMT

Re: ICX 7150 Stuck/cannot Poe and cannot connect with my Mac

Imran_ruckus — Wed, 01 Feb 2023 19:11:06 GMT

Hi pshoukry

Thank you for sharing the requested information.

As I can see your Switch is in SPS08061a.bin Version, which is an old and unsupported version.

It would be great if you could also perform an upgrade of the Software to rule out any problems with it.

The recommended stable version is 8095g.

As you are getting the “Vmain (48V) fault has forced all ports on slot 0 to lose power.” Continuously this has to prevent in order to Upgrade the switch.

There are Two ways to stop seeing these messages on CLI.

By performing the below commands:

Switch>enable
No password has been assigned yet...
Switch#conf t
Switch(config)#no logging console

Now you will be able to Upgrade the switch without those messages.

Log in on the Telnet session from the switch IP Address:

To get the switch IP Address, please use the below commands:

Switch>enable
No password has been assigned yet...
Switch#show ip address

Now open a new Telnet session :

For mac, use the below command

nc <ipaddress of the switch> 23

Now you will be able to Upgrade the switch from Telnet session without those messages.

Below are the options or methods to perform the Upgrade on the switch:

1^st Option:

In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2^nd Option:

The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

If upgrading the switch to version 8095g is done and confirmed, if the issue persists, we can proceed with the RMA of the Switch.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150 Stuck/cannot Poe and cannot connect with my Mac

pshoukry — Wed, 01 Feb 2023 22:54:29 GMT

I am now stuck in boot mode. It keeps iterating trying to boot. until this step:

Could not create ramfs file!

pdc_errorlog

Could not open ramfs file!

fitrace_tmp.errorlogUpgrade from pre 8.0.80 image. Dual mode to VLAN config upgrade needed

Hotplugger Daemon Initialized ..

Stopping health monitor daemon...

Stopped health monitor daemon

Stopping system statistics daemon...

set_board_level: gi_board_type = 116Stopped systatsd.

Sent SIGTERM to all processes

Sent SIGKILL to all processes

Requesting system reboot

[ 77.140815] reboot: Restarting system

[ 77.184709] Asserting GHPIO[7] reset sequence from Kernel ...

Brocade Bootloader: 10.1.10T225 (Jun 25 2017 - 02:25:01 -0700)

Booted from partition 2

DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1

SYS CPLD VER: 0x4 Released Ver: 0x7

device 0 offset 0x0, size 0xc0000

I entered boot mode, and this is my env:

uboot=mnz10115.bin

image_name=SPS08090k.bin

Re: ICX 7150 Stuck/cannot Poe and cannot connect with my Mac

Vásquez_Fer — Wed, 01 Feb 2023 23:11:46 GMT

Hi @pshoukry

Hope you are doing well !

Thanks for the information provided , could you please let us know if the switch is stuck on boot loop ( keep doing the same process and never boot up properly ) highly recommend to hard reset ' unplugged the power source and plugged back '

If your switch is stuck on boot mode and allow you to preform the software recovery process here is a short guide and video link that you can use as reference.

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards

Fernando Vasquez

Re: ICX 7150 Stuck/cannot Poe and cannot connect with my Mac

pshoukry — Thu, 02 Feb 2023 12:44:59 GMT

Hi @Vásquez_Fer

after a hard reset, it booted, but the failure persists:

PoE Info: Programming Ruckus defaults.....

PoE Info: Programming Ruckus defaults. Step 1: Writing port defaults on module in slot 1....

PoE Info: Programming Ruckus Defaults: Step 2: Writing PM defaults on module in slot 1.

PoE Info: Programming Ruckus defaults. Step 3: Writing user byte 0xf4 on module in slot 1.

PoE Info: Programming Ruckus defaults. Step 4: Saving settings on module in slot 1.

PoE Info: Programming Ruckus defaults....completed.

PoE Info: PoE module 1 of Unit 1 initialization is done.

PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.

U1-MSG: PoE Severe Error: PSU voltage is lower than min limit. Port 1/1/5 powered down. RMA the PSU.

PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.

U1-MSG: PoE Severe Error: PSU voltage is lower than min limit. Port 1/1/1 powered down. RMA the PSU.

U1-MSG: PoE Severe Error: PSU voltage is lower than min limit. Port 1/1/2 powered down. RMA the PSU.

U1-MSG: PoE Severe Error: PSU voltage is lower than min limit. Port 1/1/3 powered down. RMA the PSU.

U1-MSG: PoE Severe Error: PSU voltage is lower than min limit. Port 1/1/4 powered down. RMA the PSU.

U1-MSG: PoE Severe Error: PSU voltage is lower than min limit. Port 1/1/6 powered down. RMA the PSU.

PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.

U1-MSG: PoE Severe Error: PSU voltage is lower than min limit. Port 1/1/7 powered down. RMA the PSU.

U1-MSG: PoE Severe Error: PSU voltage is lower than min limit. Port 1/1/8 powered down. RMA the PSU.

U1-MSG: PoE Severe Error: PSU voltage is lower than min limit. Port 1/1/9 powered down. RMA the PSU.

Re: ICX 7150 Stuck/cannot Poe and cannot connect with my Mac

pshoukry — Thu, 02 Feb 2023 18:37:31 GMT

I had an electrician come and verify my power supply and it is at full health.

Re: ICX 7150 Stuck/cannot Poe and cannot connect with my Mac

Imran_ruckus — Thu, 02 Feb 2023 19:14:01 GMT

Hi pshoukry

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, and you confirm after the reset and booting up the Switch, the failure still persists with an error “PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.” this unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150 Stuck/cannot Poe and cannot connect with my Mac

pshoukry — Thu, 02 Feb 2023 19:16:32 GMT

Thank you! Appreciated.