topic ICX 7150 Login Issue after Factory Reset and "no password" in RUCKUS Support for Lennar Homes

ICX 7150 Login Issue after Factory Reset and "no password"

burnsworthpa — Tue, 31 Jan 2023 00:17:40 GMT

Hi. After an outage, my switch disconnected. When I reboot the system, the primary will not load and the switch boots in Router mode with the secondary. The issue I am having is that I performed a factory reset on the switch and have tried to use the "no password" and "boot" commands repeatedly during reboot but the switch is still asking for login credentials once fully booted. My documentation shows the user as "admin" and the password as "Lennar" which DO NOT work. I have also tried to login using every other default credential mentioned on this forum (super, sp-admin, admin, password, Ruckus!, etc.) with no luck. Could you please advise on how to get log into the switch? I am connected via USB-C through Putty.

Re: ICX 7150 Login Issue after Factory Reset and "no password"

Imran_ruckus — Tue, 31 Jan 2023 15:43:29 GMT

Hi burnsworthpa

Hope you are doing good!!!

Please try gaining access to switch via console and through CLI/console to perform a password recovery. After you have done with the password recovery you can fix the routing code issue.

Please follow the below guide to perform password recovery:

Password Recovery on a Ruckus ICX Tutorial video

https://www.youtube.com/watch?v=XJS28DWbHM4

Recovery Process:

Console access to the switch.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Reboot the switch with the console cable attached and press "b" until the following is displayed.

Enter 'b' to stop at boot monitor: 0

Using the following commands to remove the password

no password
boot_secondary

Best Regards,

Imran Sanadi

Re: ICX 7150 Login Issue after Factory Reset and "no password"

burnsworthpa — Wed, 01 Feb 2023 23:20:30 GMT

Thanks for you reply, Imran. I was finally able to go through the process to change my password but the switch is not accepting my new password. I have tried using the login names "admin" and "super" along with my new password but I keep getting a message that says "user login failure". I also keep getting repeated messages that say "TFTP session timed out". Can you please advise? I've been trying to fix this issue for a whole week since the outage with hardly any luck.

Re: ICX 7150 Login Issue after Factory Reset and "no password"

Imran_ruckus — Thu, 02 Feb 2023 00:12:45 GMT

Hi burnsworthpa

Thank you for the information you shared.

As your credentials are not working,

Please try by using the below-mentioned default Switch Credentials:

Username: super

Password: sp-admin

If these credentials do not work, please repeat the software recovery process once again.

Now, again reset your new credentials as mentioned in the steps below:

Edit the current or create a new password and username by using the below commands:

enable

configure terminal

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

In order to allow the correct authentication please run the following commands:

Device(config)#crypto key generate rsa

device(config)# aaa authentication login default local

Now you could try using your New Credentials to log in.

"TFTP session timed out" message appears because the switch is looking for a TFTP server to load the configuration file from the TFTP server but there is no response from the TFTP server so for that reason creates a time out.

You can ignore this message if you are not going to download a configuration file from the TFTP server.

Here TFTP is not recommended. Sometimes we may need TFTP to Upgrade the switch via TFTP. And for now, we could disable it to prevent those continuous messages on CLI.

Please perform the below commands:

ICX7150-48ZP Router>enable
No password has been assigned yet...
ICX7150-48ZP Router#config terminal
ICX7150-48ZP Router(config)#tftp disable

If you want that the message disappears you can disable TFTP as mentioned above. But you will not be able to do upgrades via TFTP you will have to re-enable it back as mentioned below:

ICX7150-48ZP Router>enable
No password has been assigned yet...
ICX7150-48ZP Router#config terminal
ICX7150-48ZP Router(config)#no ftp disable

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150 Login Issue after Factory Reset and "no password"

burnsworthpa — Thu, 02 Feb 2023 22:10:39 GMT

Imran, your instructions worked and I was able to create a new username and password. Thank you!! I was able to copy the flash from the primary to the secondary as well as update the FastIron image to the latest version (SPS08095g). My switch is now connected. However, I have two issues: 1. My dashboard is still showing my switch as a router (ICX7150-C12-Router) and 2. My internet is still slow. I should be getting around 200mbps but am currently at around 90mbps. Do you have anything I could try to fix these issues?

I tried to upload and image of my Unleashed dashboard onto this comment but the site says I do not have permission to upload images.

Re: ICX 7150 Login Issue after Factory Reset and "no password"

Imran_ruckus — Thu, 02 Feb 2023 23:34:19 GMT

Hi burnsworthpa

Greetings!!!

Thank you for the information you shared and good to know that you were able to create a new username and password and it is now working.

In order to troubleshoot the 1^st issue:

The ICX-7150-C12P in the unleashed app is a bit tricky because you must generate an SSH tunnel so in simple words is like a private tunnel between the access points and the ICX.

The switch can be shown as pending/connecting for multiple reasons: (Please refer to the below picture)

Steps to synchronize the Switch (ICX-7150-C12P) to the unleashed Access Points:

Switch side:

Make sure the management approval is enabled.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8DE175AA.html

Access Points (unleashed) :

On the Unleashed dashboard

1- Remove the existing Switch from the Unleashed (Please refer to the below picture):

2-Hit Add on that dashboard

3-Put the IP address of the ICX switch (ICX-7150-C12P) and Password– If you don’t know the IP Address of the Switch. Please perform the below command from the Switch CLI to get the same.

Device>enable
Device#show ip address

4-Username and password for Switch authentication that we created.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-30C6694A-6AEE-4DF8-9459-1AB189D415D2.html

To sync the data, it will take us a while, so after a couple of minutes, it should say connected.

Once the Switch gets synchronized, please check the dashboard again.

For the 2^nd issue:

To check the speed transmitted from the Switch to the Access Point: There are Two ways:

I) Please perform the below commands from the CLI of the Switch and share the output of each command-

enable

show inline power
show interface brief

II) Please share the Screenshots from the Unleashed dashboard as shown in the below picture:

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150 Login Issue after Factory Reset and "no password"

burnsworthpa — Sat, 04 Feb 2023 19:03:52 GMT

CLI Inline Power:

Power Capacity: Total is 124000 mWatts. Current Free is 93200 mWatts.

Power Allocations: Requests Honored 18 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On On 1500 15400 2P-IEEE Class 3 3 n/a
1/1/4 On On 3300 15400 2P-IEEE Class 3 3 n/a
1/1/5 On Non-PD 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a
-----------------------------------------------------------------------------
Total 4800 30800

CLI Interface Brief:

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Down None None None None No 1 0 dcae.eb2e.fc08
1/1/2 Down None None None None No 1 0 dcae.eb2e.fc09
1/1/3 Down None None None None No 1 0 dcae.eb2e.fc0a
1/1/4 Up Forward Full 100M None No 1 0 dcae.eb2e.fc0b
1/1/5 Up Forward Full 1G None No 1 0 dcae.eb2e.fc0c
1/1/6 Down None None None None No 1 0 dcae.eb2e.fc0d
1/1/7 Down None None None None No 1 0 dcae.eb2e.fc0e
1/1/8 Down None None None None No 1 0 dcae.eb2e.fc0f
1/1/9 Down None None None None No 1 0 dcae.eb2e.fc10
1/1/10 Down None None None None No 1 0 dcae.eb2e.fc11
1/1/11 Down None None None None No 1 0 dcae.eb2e.fc12
1/1/12 Down None None None None No 1 0 dcae.eb2e.fc13
1/2/1 Down None None None None No 1 0 dcae.eb2e.fc15
1/2/2 Down None None None None No 1 0 dcae.eb2e.fc16
1/3/1 Down None None None None No 1 0 dcae.eb2e.fc17
1/3/2 Down None None None None No 1 0 dcae.eb2e.fc18
mgmt1 Up None Full 1G None No None 0 dcae.eb2e.fc08

Dashboard Output:

Port1

eth0

Up 100Mbps full

10/100/1000 PoE Port1

Port2

eth1

Down

10/100/1000 Port2

Imran, I am aware that Port 2 is down already (it has been since I moved in). It has a corroded and bad ethernet cable connected to it at the AP. Prior to the outage, our home internet was up and running very well on Port 1 alone.

Here is the Dashboard output for my switch as well. It is connected.

Name

ICX7150-C12-Router

MAC Address

dc:ae:eb:2e:fc:08

IP Address

192.168.0.3

Model

ICX7150-C12P

State

Connected

Gateway

192.168.0.1

Version

SPS08095g

Serial Number

FEK3841R0R0

Last Seen

2023/02/04 11:50:53

Re: ICX 7150 Login Issue after Factory Reset and "no password"

burnsworthpa — Sat, 04 Feb 2023 19:01:13 GMT

Imran, I misspoke in my last reply. PORT 2 is not what I meant to say. My SECOND AP is what has the corroded and bad cable. Again, my internet worked very well on one AP (instead of two) when I moved in.

Re: ICX 7150 Login Issue after Factory Reset and "no password"

Imran_ruckus — Mon, 06 Feb 2023 15:52:49 GMT

Hi burnsworthpa

Greetings of the day!!!

Thank you for the information you shared.

As the ports are working fine for other network cables, 1/1/4 port is only able to transmit 100 Mbps of speed (please refer to the below screenshot) which is a result of a defective network ethernet cable. And this issue/problem is more on the cable side, we suggest you check the cables and replace them with a new cable. Since RUCKUS has no part in fixing the issue related to cable installations.

Thank you again.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150 Login Issue after Factory Reset and "no password"

burnsworthpa — Mon, 06 Feb 2023 15:55:58 GMT

Imran, you are correct. I had a defective cable at the AP in which one wire was broken. I have replaced the broken portion of the cable and my wifi is running perfectly. Thank you for your help!!

Re: ICX 7150 Login Issue after Factory Reset and "no password"

Imran_ruckus — Mon, 06 Feb 2023 20:52:20 GMT

Hi burnsworthpa

Thank you for the response.

Great!!!

Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Have a great day ahead!!!

Thank you once again for contacting RUCKUS Lennar Home Community.

Re: ICX 7150 Login Issue after Factory Reset and "no password"

ryan_henry — Mon, 22 May 2023 20:53:16 GMT

THANK YOU! Thank you! Thank you! I've been trying to figure out how to upgrade the firmware and then add my Lennar provided ICX7150 switch to Unleashed for 3 working days. Your assistance was the final piece of information that I needed regarding resetting not only the password but the username. I am so grateful to finally be done with this task. Thank you again!

Re: ICX 7150 Login Issue after Factory Reset and "no password"

Imran_ruckus — Mon, 22 May 2023 22:19:36 GMT

Hi @ryan_henry

Thank you for contacting RUCKUS Lennar Home Community.

Great!!! Good to know that your issue with ICX-7150-C12P is resolved by following this post.

We appreciate your time and patience.

Have a great day ahead!!!

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.