topic How do I get the serial number for the access point in RUCKUS Support for Lennar Homes

How do I get the serial number for the access point

dascoop — Sat, 28 Jan 2023 16:42:33 GMT

I saw the picture that shows it on the bottom, but it was evidently poorly installed. I can't get it off of the ceiling to see the serial number. What's another way?

(actually everything about this install is sloppy and amaturish, worst RJ-45 terminations I've ever seen)

Re: How do I get the serial number for the access point

Jayavidhya — Mon, 30 Jan 2023 15:05:52 GMT

Hi @dascoop

Please follow the below steps to get to the information:

Log into the GUI of Unleashed AP
Click on Dashboard
Click on Access Points on the left
Click on Ruckus AP having a tag as Master AP on it
Click on System Overview Info
Find the serial number under the System Overview details

We can also find the Firmware Version of the Access Point, below the Serial Number.
To find serial number of Slave Unleashed AP's, follow the steps above and then click on the leader AP name showing below Master AP, where you can find the serial number of the device.

Best regards,

Jayavidhya

Lennar Home Community

Re: How do I get the serial number for the access point

dascoop — Tue, 31 Jan 2023 11:43:00 GMT

How can I log into the unleashed app when I DON'T HAVE THE SERIAL NUMBER THAT I USE TO LOG INTO THE AP WIFI AS DESCRIBED IN A PREVIOUS "HOW TO" ON THIS FORUM?

Re: How do I get the serial number for the access point

Jayavidhya — Tue, 31 Jan 2023 19:43:10 GMT

Hi @dascoop

Please give the detailed description of the issue. Also please let us know for what purpose you wanted to know the Serial Number of the Access points.

Can you confirm what is the status of the next light in the Access Point, using the next guide to provide the details?

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

PWR:

2.4g:

5G:

If you are facing the issue in accessing the access points please follow the below guide on how to reset the access points correctly this process sometimes needs to be done multiple times.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/m-p/47056#M1788

Here is a short guide how to configure the Access Points correctly using the mobile app

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/m-p/47086

Also if you are facing issue in login with your current credentials please follow the below link to reset the username and password for the RUCKUS Access Points.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/m-p/46740

Best regards,

Jayavidhya

Lennar Home Community