topic Unable to login to unleashed web UI in RUCKUS Support for Lennar Homes

Unable to login to unleashed web UI

DanGiannone — Sat, 28 Jan 2023 14:39:57 GMT

I recently factory reset my R510 Access Point which is now working as expected (I am connected as I type this). However, I'm unable to login to the Unleashed UI to manage my devices/network. When I open the app, I select "Manage Network" and it tells me "you are not connected to unleashed network".

When I try to login via my PC, no luck either. unleashed.ruckuswireless.com doesn't work. Not sure how to find the IP of my WAP if that matters.

Re: Unable to login to unleashed web UI

DanGiannone — Sat, 28 Jan 2023 14:52:11 GMT

I should add: on my R510 WAP, all the LEDs are green. The power LED is blinking green.

R510 PWR LED Blinking Green - No routable IP address detected

DanGiannone — Tue, 31 Jan 2023 16:10:17 GMT

Moved into an existing home. Did a factory reset of the R510 WAP which is connected to the icx switch which is plugged into my router. Went through the setup/configuration, but end up getting the flashing green LED. Please advice. I found this link on the forums here, but it's too technical for me to understand.

Re: Unable to login to unleashed web UI

DanGiannone — Tue, 31 Jan 2023 16:11:34 GMT

Any moderator help here? It's getting to the point where I'm considering just buying a new WAP from a different company that actually has live support.

R510 PWR LED Blinking Green - No routable IP address detected

DanGiannone — Tue, 31 Jan 2023 16:39:00 GMT

I factory reset my R510 when I moved into an existing home. The PWR LED is blinking green. Please advise how to fix. I don't know anything about DHCP or VLAN so please structure your advice accordingly.

Re: Unable to login to unleashed web UI

Jayavidhya — Tue, 31 Jan 2023 17:21:02 GMT

Hi @DanGiannone

You must check the wiring to avoid any physical issue between the Access Point and ICX-7150-C12P.

Also If the PWR is blinking green it means that the access points are not getting IP from the DCHP server > Local router.

Please check the next example of light and provide what is the behavior in your Access Points.

Note:CTL light must be on, only in one of the two devices.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Please check the following guide to make sure is the right devices and the connections

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please wire a computer with an Ethernet cable to the ICX7150 Switch and confirm if you have internet with the same speed when you are connected to the AT&T router.

3:Find the IP address of the Access Points and try to gain access to the Unleashed dashboard with the IP address of the master Access Point, if you have more than one access point you will find several IP addresses so try all of them, one will bring you to the login page, the credentials are the same as the APP(I will add some default ones in case you don't know it), take in consideration that you must be connected to the AT&T internet.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Username: Passwords:

admin sp-admin

Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

Best regards,

Jayavidhya

Lennar Home Community

Re: Unable to login to unleashed web UI

DanGiannone — Tue, 31 Jan 2023 19:27:38 GMT

Plugging a laptop into the switch directly via Ethernet works fine. Unfortunately, I can't login to the AP because it doesn't have an IP from the router (see title of post). I've used the advanced IP scanner to see all devices on my network, and the ICX switch is the only one that shows up, not the AP. How would I login to the AP without the IP? Also, the 5G light is solid amber, 2.4G light is solid green.

Re: R510 PWR LED Blinking Green - No routable IP address detected

Jayavidhya — Tue, 31 Jan 2023 20:14:28 GMT

Hi @DanGiannone

Could you please provide us a picture where you are tying to connect via console access to the Switch to your PC and get no response from Moba/putty ?

Also let me add more detail to understand the LED lights of your Access points.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Best regards,

Jayavidhya

Lennar Home Community

Re: R510 PWR LED Blinking Green - No routable IP address detected

Jayavidhya — Wed, 08 Feb 2023 13:38:47 GMT

Hi @DanGiannone

PWR LED blinking Green means that the Access Points are not getting an IP address from router. Please confirm the cable connection of your device.

Check if the port the AP is connected to is providing DHCP services on the Native/Default VLAN.

The versions must match for the AP to join the network unleashed existing

1-Connect the AP to your router to get a valid IP
2-Ssh to the IP, default credentials are admin/sp-admin
3-Run the following command > show version

4-Confirm the version of the AP

Also let me add more detail to understand the LED lights of your Access points.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Best regards,

Jayavidhya

Lennar Home Community