topic Re: AP not working/no power: green lights on switch after factory reset in RUCKUS Support for Lennar Homes

AP not working/no power: green lights on switch after factory reset

Scanlonjn — Wed, 18 Jan 2023 21:40:29 GMT

We have an AP that is not getting power (no lights) we have performed a factory reset and seem to have green lights on the switch. I read tutorials on it potentially being stuck on boot mode. I am not tech savvy in the slightest and this looks complicated to perform a software recovery. Is there a contact or support line where I can receive assistance via phone or get an in home visit? Our smart home devices are also not connected And the ring is causing our doorbell to chime continuously. Please help!

Re: AP not working/no power: green lights on switch after factory reset

Jayavidhya — Thu, 19 Jan 2023 13:31:24 GMT

Hi @Scanlonjn

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

Here I attach the guide to solve the issue.

Basically if the switch has one green , it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community

Re: AP not working/no power: green lights on switch after factory reset

Randy — Wed, 25 Jan 2023 18:07:03 GMT

We are having the exact same issue!

Our switch Box has TWO green lights which, from what I've read, is not stuck in BOOT up Mode

It will take a Rocket Scientist to figure out what is wrong. Please let me know if you have any positive results.

Re: AP not working/no power: green lights on switch after factory reset

Jayavidhya — Wed, 25 Jan 2023 19:06:51 GMT

Hi @Randy

When all the system LEDs blink green after the factory reset, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

If the Switch is not responding to the factory reset, you need to perform the software recovery process.

Please read the guide carefully before start the steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community

Re: AP not working/no power: green lights on switch after factory reset

Randy — Fri, 27 Jan 2023 02:23:32 GMT

I’ve been trying to upgrade my Ruckus switch to regain Wi-Fi and setting up connection between switch and computer and when I go to device manager and click on (COM & LPT) there are no com choices just virtual. I tried inputting the virtual com but Putty doesn’t recognize them. I’ve been attempting this for the better part of nine hours now. Really frustrated. Any ideas?

Thank you,

Randy

Re: AP not working/no power: green lights on switch after factory reset

Jayavidhya — Fri, 27 Jan 2023 14:39:35 GMT

Hi @Randy

To access by console, you must install a driver so that the workstation/pc/desktop or laptop can recognize the cable

Make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file ,driver should be installed.

Link:https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Please follow the below guide to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Best regards,

Jayavidhya

Lennar Home Community

Re: AP not working/no power: green lights on switch after factory reset

Randy — Fri, 27 Jan 2023 20:17:08 GMT

Dear Jayvidhya,

I have performed all factory resets and have followed every single step including all downloads necessary for the software recovery process but the computer cannot find the com in device manager under ports to connect to the switch. I thought I made that clear so what I am saying is the after performing every single step of your recovery instruction we cannot access the switch which leads me to think it might be the switch itself. I have performed several factory resets to no avail. I sent you my serial number so can you please issue me an RMA.

Thank you,

Randy Aprahamian

Re: AP not working/no power: green lights on switch after factory reset

Jayavidhya — Fri, 27 Jan 2023 20:36:11 GMT

Hi @Randy

Thanks for your reply. However we cannot replace the chassis until you confirm that the hardware is damaged.

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Please follow the below guide to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Best regards,

Jayavidhya

Lennar Home Community

Re: AP not working/no power: green lights on switch after factory reset

Randy — Sat, 28 Jan 2023 20:08:02 GMT

I’m not sure if my photos uploaded.

please see that we are unable to connect via console from ICX 7150 - C12 P (USB type C to USB ) to PC. Directions were accurately followed.

Re: AP not working/no power: green lights on switch after factory reset

Randy — Sun, 29 Jan 2023 03:04:14 GMT

We were not able to connect after following all directions. Please see attached photos

Re: AP not working/no power: green lights on switch after factory reset

Randy — Sun, 29 Jan 2023 16:16:44 GMT

Hello????

Re: AP not working/no power: green lights on switch after factory reset

Randy — Mon, 30 Jan 2023 00:38:55 GMT

Are you getting any of my responses and photos?

Re: AP not working/no power: green lights on switch after factory reset

Randy — Mon, 30 Jan 2023 16:08:39 GMT

Test… 5th reply with no response

Re: AP not working/no power: green lights on switch after factory reset

Jayavidhya — Mon, 30 Jan 2023 16:28:00 GMT

Hi @Randy

We cannot replace the chassis until you confirm that the hardware is damaged.

Based on your description the switch is stuck in boot mode and you won't be able to access the console connection of the switch. Please follow the below guide to install the drivers to the switch.

Brocade / Ruckus 7150 USB Serial driver MAC:

https://support.ruckuswireless.com/software/1413-brocade-ruckus-7150-usb-serial-driver-mac

Brocade / Ruckus 7150 USB Serial driver Windows:

https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

After installing the driver reboot the computer and reconnect the cable from the computer to the Switch.

if the issuer persists, please share the picture of the connections from the device manger to the computer showing all the cables connected to the ports of the switch.

Best regards,

Jayavidhya

Lennar Home Community

Re: AP not working/no power: green lights on switch after factory reset

Randy — Tue, 31 Jan 2023 00:46:34 GMT

You told me this wasn’t the issue because both lights on my switch were solid green?

Did you receive the photo I previously sent?

My messages don’t seem to be getting through and are bouncing back to me.

Thanks,

Randy

Re: AP not working/no power: green lights on switch after factory reset

Jayavidhya — Tue, 31 Jan 2023 14:28:09 GMT

Hi @Randy

I didn't receive any photos of the switch. Please try to follow the below steps to solve the issue.

We cannot replace the chassis until you confirm that the hardware is damaged.

Based on your description the switch is stuck in boot mode and you won't be able to access the console connection of the switch. Please follow the below guide to install the drivers to the switch.

Brocade / Ruckus 7150 USB Serial driver MAC:

https://support.ruckuswireless.com/software/1413-brocade-ruckus-7150-usb-serial-driver-mac

Brocade / Ruckus 7150 USB Serial driver Windows:

https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

After installing the driver reboot the computer and reconnect the cable from the computer to the Switch.

if the issuer persists, please share the picture of the connections from the device manger to the computer showing all the cables connected to the ports of the switch.

Best regards,

Jayavidhya

Lennar Home Community

Re: AP not working/no power: green lights on switch after factory reset

Randy — Sat, 04 Feb 2023 22:27:44 GMT

I can not gain console access via Mac or Windows. After downloading all appropriate drivers, console access is not possible as it appears the ports on the Ruckus switch are not functioning.

Also, I can not log in via the web terminal either. I obtained the proper IP address and am able to get to the Ruckus login page, however, none of the provided username/password combinations function to log in.

This thing is clearly busted, you need to replace the unit honoring the lifetime warranty.