topic Re: Ruckus Not Working - No Lights in RUCKUS Support for Lennar Homes

Ruckus Not Working - No Lights

Mlamantia07 — Thu, 26 Jan 2023 23:10:01 GMT

There was a power outage this afternoon and once everything rebooted the Ruckus units throughout the house (all three) are not working, all five of the lights are off, no green, red or amber. The ISP started right back up and is working fine and the main Ruckus component that the ISP router connects to directly appears to be on, as there is a green and amber light glowing currently. I've tried reading a lot of these forums and other troubleshooting methods with no success.

Please advise.

Re: Ruckus Not Working - No Lights

Jayavidhya — Fri, 27 Jan 2023 13:24:34 GMT

Hi @Mlamantia07

Basically if the switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus Not Working - No Lights

Mlamantia07 — Fri, 27 Jan 2023 14:53:24 GMT

Jayavidhya,

Appreciate the reply. I tried the factory reset multiple times with no success. Regarding the steps to do the software recovery this is an incredibly technical and large ask that is frankly above my skill set. I work from home and need this fixed immediately. Is there anyway I can get on the phone with someone to walk me through this? Going off all the requests on the forum this is very clearly a huge issue that occurs often after power outages, I would hope there would be a more user friendly approach to fixing or someone at least willing to help.

Re: Ruckus Not Working - No Lights

Jayavidhya — Fri, 27 Jan 2023 15:14:50 GMT

Hi @Mlamantia07

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

Please share the screenshot of the error while you are trying to do factory reset process.

Best regards,

Jayavidhya

Lennar Home Community