Trying to upgrade switch but no com found in device manager (COM & LPT)

Randy — Thu, 26 Jan 2023 23:52:42 GMT

I’ve been trying to upgrade my Ruckus switch to regain Wi-Fi and setting up connection between switch and computer and when I go to device manager and click on (COM & LPT) there are no com choices just virtual. I tried inputting the virtual com but Putty doesn’t recognize them. I’ve been attempting this for the better part of nine hours now. Really frustrated. Any ideas?

Thank you,

Randy

Re: Trying to upgrade switch but no com found in device manager (COM & LPT)

Jayavidhya — Fri, 27 Jan 2023 13:05:53 GMT

Hi @Randy

To access by console, you must install a driver so that the workstation/pc/desktop or laptop can recognize the cable

Make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file ,driver should be installed.

Link:https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Please follow the below guide to access console in ruckus switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759?lightbox-message-images-46759=3647iB0E7F087DFD25EA2

Best regards,

Jayavidhya

Lennar Home Community

topic Re: Trying to upgrade switch but no com found in device manager (COM & LPT) in RUCKUS Support for Lennar Homes

Trying to upgrade switch but no com found in device manager (COM & LPT)

Re: Trying to upgrade switch but no com found in device manager (COM & LPT)