Sonos Sound System not Working

npeaco — Thu, 05 Jan 2023 19:50:30 GMT

I got a new router and my Sonos sound system stopped working. I called sonos and they said I needed to contact ruckus. I could really use help on how to get this problem fixed or at least disconnect the ruckus all together if nothing can be done

Re: Sonos Sound System not Working

Jayavidhya — Thu, 26 Jan 2023 16:53:47 GMT

Hi @npeaco

The Access Points have already Multicast and Broadcast enabled, therefore the other Sonos device can see each other, now there is another configuration for multicast that you can run, however must be configured via CLI (command line interface), using any external application such a Putty or Mobaxterm, lo let me add the command and the steps.

1: Find the IP address of the Master Access Point, this can be found in , Unleashed Dashboard or unleashed APP , or you can use the next guide to discover your network device's IP address.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2: Now you know the IP address, you need to gain remote access to the Master Access Point using any of the next two Application: Putty or Mobaxterm, you can follow up the next guide:

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

3: You will be requested for credentials which must be the same you used in the Unleashed APP or Dashboard, if you don't know the credential test the next combination:

Username: Passwords:

admin sp-admin

Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

4: Once you get access you need to run the next set of commands to disabled Directed Multicast/Broadcast.

Command

Explanation

no qos directed-multicast

This prevents the WLAN from converting multicast traffic to unicast

qos directed-threshold 0

This disables BOTH directed broadcast and directed multicast on the SSID.

If there is only a single client, it will receive broadcast traffic as broadcast and multicast traffic as multicast.

SSH to the Master Access Point l ‘IP address’

Go to enable then AP-Mode

enable

Ap-mode

ruckus> enable

ruckus# ap-mode

You have all rights in this mode.

ruckus(ap-mode)#

ruckus(ap-mode)# set qos eth0 directed multicast disable

Directed Multicast ingress packet processing is Disabled on interface eth0

ruckus(ap-mode)# set qos eth1 directed multicast disable

Directed Multicast ingress packet processing is Disabled on interface eth1

ruckus(ap-mode)# set qos eth0 igmp disa

IGMP Snooping is Disabled on interface eth0

ruckus(ap-mode)# set qos eth1 igmp disa

IGMP Snooping is Disabled on interface eth1

ruckus(ap-mode)# set qos eth1 classification disa

QOS processing is Disabled on interface eth0

ruckus(ap-mode)# set qos eth0 classification disa

QOS processing is Disabled on interface eth1

ruckus(ap-mode)#

ruckus(ap-mode)# quit

Your changes have been saved.

Best regards,

Jayavidhya

Lennar Home Community

topic Re: Sonos Sound System not Working in RUCKUS Support for Lennar Homes

Sonos Sound System not Working

Re: Sonos Sound System not Working