topic Re: Can't access https://unleashed.ruckuswireless.com Unleashed Dashboard in RUCKUS Support for Lennar Homes

Can't access https://unleashed.ruckuswireless.com Unleashed Dashboard

Chameleonzero — Thu, 26 Jan 2023 04:41:21 GMT

Recently, I needed to do some Port Forwarding. I was able to access the Unleashed dashboard and switched to Gateway mode to do Port Forwarding. After I hit apply and everything rebooted, I can now no longer able to access https://unleashed.ruckuswireless.com. It just give me a time out error. I have tried to access the dashboard on several Windows PCs and using the Ruckus app on my iPhone, but nothing worked. I still have access to the internet, just not the Unleashed Dashboard any more. One solution I found online was to power cycle the network which I did. I unplugged it for 10min, plugged it all back in, gave it time to reboot (10min), and then connected via wifi, but still no access. My system is as follows:

GigaSpire GS2020E Router -> Ruckus ICX 7150-C12P Switch -> x3 Ruckus R510

Any help is much appreciated.

Re: Can't access https://unleashed.ruckuswireless.com Unleashed Dashboard

Jayavidhya — Thu, 26 Jan 2023 13:50:25 GMT

Hi @Chameleonzero

Do you have the mobile App loaded on your smartphone? That is one way to get into your Unleashed GUI. The other way is to scan your network to get the IP address of your R510s.

In either Apple Mac or Windows 10 you can use the following command at the command prompt:

arp -a

This will produce a list of all of the devices on my home's network and their corresponding MAC addresses. Just run down the list with your Mac or Windows browser substituting the IP addresses that you found with the "arp -a" command and you will get the Unleashed login screen when you hit the proper IP address.

https://IP Address

Best regards,

Jayavidhya

Lennar Home Community

Re: Can't access https://unleashed.ruckuswireless.com Unleashed Dashboard

Chameleonzero — Thu, 26 Jan 2023 14:02:26 GMT

I followed what you said and went through every list of ip addresses. None reached the login screen.

Interface: 192.168.2.200 --- 0x4
Internet Address Physical Address Type
192.168.2.1 48-77-46-b5-6d-51 dynamic
192.168.2.180 00-00-c0-06-9b-d3 dynamic
192.168.2.215 48-9e-bd-66-29-d5 dynamic
192.168.2.247 54-2a-1b-a1-77-cc dynamic
192.168.2.255 ff-ff-ff-ff-ff-ff static
224.0.0.22 01-00-5e-00-00-16 static
224.0.0.251 01-00-5e-00-00-fb static
224.0.0.252 01-00-5e-00-00-fc static
239.255.255.250 01-00-5e-7f-ff-fa static
255.255.255.255 ff-ff-ff-ff-ff-ff static

Re: Can't access https://unleashed.ruckuswireless.com Unleashed Dashboard

Chameleonzero — Fri, 27 Jan 2023 02:57:44 GMT

So I was finally able to resolve my issue. I reboot my PC, connected to my wifi SSID, then plugged in my ethernet cable to my PC, and magically was able to get to the Unleashed web interface, but only when the ethernet cable was plugged in, which is the exact opposite that Ruckus told me. From there, Gateway Mode was grayed out so I couldn't reverse what I had done. Using the Unleashed web interface, I did a factory reset and now everything is working again. A special thanks to the Ruckus team for providing zero customer support because I am a Lennar home customer. I have to upgrade my switch in the next couple of months, and I will definitely be switching over to Ubiquiti's environment (Switch & APs) when that time comes.

Sincerely,

A Lennar homeowner

Re: Can't access https://unleashed.ruckuswireless.com Unleashed Dashboard

JacksonCampbell — Thu, 09 Mar 2023 01:36:09 GMT

I can always access unleashed.ruckuswireless.com on my computer over WiFi, but my phone says "this site can't be reached, server IP address could not be found.... ERR_NAME_NOT_RESOLVED. So, why is that? I even manually set my phone DNS to the router since I thought maybe it was resolving via 8.8.8.8 or something.

Re: Can't access https://unleashed.ruckuswireless.com Unleashed Dashboard

JacksonCampbell — Tue, 20 Jun 2023 01:20:23 GMT

Solution to my question is to turn off private DNS in Android settings.

Re: Can't access https://unleashed.ruckuswireless.com Unleashed Dashboard

Imran_ruckus — Tue, 20 Jun 2023 15:38:30 GMT

Hi @JacksonCampbell

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Chameleonzero which is a old case and closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Can't access https://unleashed.ruckuswireless.com Unleashed Dashboard

JacksonCampbell — Tue, 20 Jun 2023 16:33:22 GMT

If you had read my comments instead of giving a scripted response, you would see that I posted a question regarding the issue and then just posted a solution for accessing unleashed.ruckuswireless.com, which is what his case was all about.

Re: Can't access https://unleashed.ruckuswireless.com Unleashed Dashboard

Imran_ruckus — Tue, 20 Jun 2023 16:58:47 GMT

Hi @JacksonCampbell

Thank you for your suggestion.

Re: Can't access https://unleashed.ruckuswireless.com Unleashed Dashboard

Imran_ruckus — Tue, 20 Jun 2023 23:06:40 GMT

Hi @Chameleonzero

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Please let us know if you have any issues with your RUCKUS device or any connectivity, so that we could assist you.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Can't access https://unleashed.ruckuswireless.com Unleashed Dashboard

Alwaysnick — Sun, 10 Sep 2023 20:05:25 GMT

@chameleonzero, I'm having the same issue ever since Ruckus stopped working with Lennar homeowners directly. I'm still not seeing where I can contact to my gateway. Any help would be greatly apricated.

Re: Can't access https://unleashed.ruckuswireless.com Unleashed Dashboard

Chameleonzero — Mon, 11 Sep 2023 00:56:06 GMT

Try getting a paperclip and hitting the reset buttons on all your APs. It can take up to 5-15min for the system to reset. At that point, check if you can see the SSID under the available wifi networks on something like an iPhone. My network default to the original setup and we could connect to the Master AP. If you can see the SSID then try to connect to it. Now download the Ruckus unleashed app on your smart phone and try to access the network in that app. You will likely need the default username and password for the wifi and the router/AP, which Ruckus should be able to easily give you. I don't remember what the default username and password were so I am not of any help there. Once you get access to it, you should be able to set up the network again like you want. Hope this helps.

Re: Can't access https://unleashed.ruckuswireless.com Unleashed Dashboard

mike_coughlin — Wed, 13 Sep 2023 22:12:36 GMT

The app is useless - none of this works anymore. Pitiful

Re: Can't access https://unleashed.ruckuswireless.com Unleashed Dashboard

Imran_ruckus — Thu, 14 Sep 2023 00:01:02 GMT

Hi @mike_coughlin

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!

We may have to check the due to which you are unable to log into the Unleashed App.

To avoid confusion with posts, I would suggest you open your own new post on the RUCKUS Lennar Support forum, and we will assist you there to get your issue resolved.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.