topic Re: Power Outage Ruckus 7150 - No connection Yellow Sys Light, Green Pwr Light in RUCKUS Support for Lennar Homes

Power Outage Ruckus 7150 - No connection Yellow Sys Light, Green Pwr Light

Lennar010203 — Wed, 25 Jan 2023 05:48:27 GMT

Power Outage and now no Wifi is working in the house. Yellow system light is ON the Ruckus 7150 switch and green power light is ON. Hardwired ethernet connections are working in the house so assuming there is a connection from service provider and its the RUCKUS switch.

I tried connecting remotely with no luck and was able to connect directly to console with USB to C connector and Putty terminal (serial connection). I don't get a login request but the first thing that comes up is "ICX7150-Boot>".

Does this mean I need software recovery? If this is the case, I'm confused by the other posts to even understand what I would need to do next. Also, command like "enable" etc. in other posts do not work in my terminal commands.

Re: Power Outage Ruckus 7150 - No connection Yellow Sys Light, Green Pwr Light

Jayavidhya — Wed, 25 Jan 2023 13:24:45 GMT

Hi @Lennar010203

Basically if the switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: Power Outage Ruckus 7150 - No connection Yellow Sys Light, Green Pwr Light

Lennar010203 — Thu, 26 Jan 2023 05:22:37 GMT

@Jayavidhya

The hard reset did not work.

I moved to the software recovery and followed the steps but I cannot ping my switch IP address per the instructions in the link. I even removed my firewall settings and no success. "it is not alive"

I checked the ethernet settings, the FTFP server settings, and all the prompts in the control panel and I'm stuck. How ease can I troubleshoot?

Re: Power Outage Ruckus 7150 - No connection Yellow Sys Light, Green Pwr Light

Jayavidhya — Thu, 26 Jan 2023 13:54:53 GMT

Hi @Lennar010203

Please share the screenshot of the error you are getting while trying the software recovery process.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power Outage Ruckus 7150 - No connection Yellow Sys Light, Green Pwr Light

Lennar010203 — Fri, 27 Jan 2023 04:33:57 GMT

@Jayavidhya

Re: Power Outage Ruckus 7150 - No connection Yellow Sys Light, Green Pwr Light

Lennar010203 — Fri, 27 Jan 2023 04:39:01 GMT

I set the switch IP 192.168.0.3 and even tried others. My computer I used 192.168.0.2 for the computer IP and I even restarted my computer before connecting to the switch to ensure that my computer static IP stayed the same.

Not sure how to get connection to the switch to update.

Re: Power Outage Ruckus 7150 - No connection Yellow Sys Light, Green Pwr Light

Lennar010203 — Mon, 30 Jan 2023 04:33:46 GMT

Adding another image

Re: Power Outage Ruckus 7150 - No connection Yellow Sys Light, Green Pwr Light

Lennar010203 — Mon, 30 Jan 2023 04:44:00 GMT

Picture of connections. I tried 3 ethernet cords, and 2 usb to usb c adaptors (data transfer). None of this changed the outcome.

Re: Power Outage Ruckus 7150 - No connection Yellow Sys Light, Green Pwr Light

Jayavidhya — Mon, 30 Jan 2023 17:30:54 GMT

Hi @Lennar010203

Based on the troubleshooting done, seems that the management port is not responding this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community

Re: Power Outage Ruckus 7150 - No connection Yellow Sys Light, Green Pwr Light

Lennar010203 — Fri, 03 Feb 2023 05:57:47 GMT

I received my new switch. I am trying to upgrade it via the Web GUI method and keep getting this error:

Re: Power Outage Ruckus 7150 - No connection Yellow Sys Light, Green Pwr Light

Jayavidhya — Fri, 03 Feb 2023 12:52:14 GMT

Hi @Lennar010203

Based on your description the file is larger than the amount of room on the device or TFTP server.

If you are copying an image file to flash, first copy the other image to your TFTP server, then delete it from flash. (Use the erase flash ... CLI command from the privileged exec model to erase the image in the flash.)

If you are copying a configuration file to flash, edit the file to remove unnecessary information, then try again.

Best regards,

Jayavidhya

Lennar Home Community