topic Ruckus switch losing connection to AP’s in RUCKUS Support for Lennar Homes

Ruckus switch losing connection to AP’s

Randy — Wed, 25 Jan 2023 14:18:46 GMT

We have been in our home for over 3 years. Recent power outage caused loss of Wi-Fi. Reset ruckus and regain connection for a few hours then loss of Wi-Fi and connection to AP’s. This has been going on for almost a week.

Re: Ruckus switch losing connection to AP’s

Jayavidhya — Wed, 25 Jan 2023 15:00:33 GMT

Hi @Randy

According to your description, seems the Switch is booting from the incorrect partition after the power outage causing the connection issues, Please follow up the guide to fix the issue.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus switch losing connection to AP’s

Randy — Wed, 25 Jan 2023 16:06:42 GMT

Thank you for your reply but there is no way for me to be able to do what is shown. Can this router be replaced for a new one or is there a service that can come complete this task at my home?

Re: Ruckus switch losing connection to AP’s

Randy — Wed, 25 Jan 2023 16:32:10 GMT

Dear Jayavidhya,

I am not technological enough to do this. Since the Ruckus comes with a lifetime warranty can I get this one replaced?

Re: Ruckus switch losing connection to AP’s

Jayavidhya — Wed, 25 Jan 2023 16:35:07 GMT

Hi @Randy

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

I understand that the steps may be somewhat new, however, we cannot replace the chassis until you confirm that the hardware is damaged.
We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps,
I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus switch losing connection to AP’s

Randy — Wed, 25 Jan 2023 16:58:40 GMT

Why in the world would a company like Ruckus stop supporting their product to a customer just because they own a Lennar home? Did we do something wrong by purchasing our home? Is there that many problems with the product? I am just unclear why they would stop supporting their product. That is not right.

Re: Ruckus switch losing connection to AP’s

Jayavidhya — Wed, 25 Jan 2023 17:31:26 GMT

Hi @Randy

We cannot replace the chassis until you confirm that the hardware is damaged.

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Best regards,

Jayavidhya

Lennar Home Community