topic Re: ICX disconnected from Unleashed; connectivity issues between AP and ICX in RUCKUS Support for Lennar Homes

ICX disconnected from Unleashed; connectivity issues between AP and ICX

jacob_hutcheson — Mon, 16 Nov 2020 15:13:58 GMT

Like everyone else here I have a Lennar-provided ICX 7150 and two APs. Something happened over the weekend and the ICX started showing up as Disconnected in the Unleashed GUI. Symptomatically things were 'connected', but traffic through the ICX to our ISP's stupid combo modem/router was having lots of issues.

I searched around on these forums (before finding the Lennar-specific section) and found some people with similar problems getting an ICX to connect to Unleashed. I tried factory resetting the ICX and re-adding it, but that didn't work. The ICX shows up in Unleashed as Pending, then prompts to enter the IP to join it (Auto Approve is enabled but seems like the ICX is in 'Router' mode per the docs?).

No matter what I have tried, after approving the ICX, it tries connecting and then shows up as Disconnected with a message that the ICX could not be pinged.

I also updated the ICX to 08.0.90f via TFTP, but the result was the same.

I verified that LLDP is fine between the ICX and APs, but ICMP is not. I indeed can't ping the ICX from the AP, but I can ping it when I'm on the wired network from the ISP router. Interestingly when I'm connected to the router, I can't ping the AP directly. I can ping the AP if I'm on the wifi network being broadcast by Unleashed, but then I can't ping the ICX.

I know that was pretty hand-wavy but I can clarify if needed.

Re: ICX disconnected from Unleashed; connectivity issues between AP and ICX

jacob_hutcheson — Mon, 16 Nov 2020 16:34:20 GMT

If I get a chance today I will draw a diagram of what I have hanging off of the wired connections in case that has something to do with it. I don't think it does. I'm embedded-linux literate and know enough to be dangerous, but this is beyond my linux networking skill. This is kind of killing my WFH life and could use some help. 😞

Re: ICX disconnected from Unleashed; connectivity issues between AP and ICX

syamantakomer — Mon, 16 Nov 2020 18:05:54 GMT

Hi Jacob,

In a recent case, it was turned out the Ruckus switch booted into router mode. Customer had a brief power outage.

We booted it into switch mode and everything got stable! We also replaced the router image file with the switch image file so it won't go into the router mode in the future.

Check if if you hitting the same issue.

Re: ICX disconnected from Unleashed; connectivity issues between AP and ICX

jacob_hutcheson — Mon, 16 Nov 2020 20:45:02 GMT

This sounds promising!

So I can tell that I did indeed flash the Router image, I just used the manifest file as described in the docs not realizing there was a whole other SPS image there.

If it's possible that the switch incorrectly restarted in 'Router' mode, does that imply that there's a way to force it to start up in 'Switch' mode? Or do I have to reflash it (not a big deal if so).

I'm having a hard time finding the commands in either case, though; could you point me to how to get the manifest to point to the SPS image, or how to modify the config to force it to act as a switch?

Nevermind; I am just going to flash the SPS image and see what happens.

Thanks!

Re: ICX disconnected from Unleashed; connectivity issues between AP and ICX

syamantakomer — Mon, 16 Nov 2020 22:06:15 GMT

Hi Jacob,

To check the flash.

show flash

To boot from primary or secondary.

boot system flash primary

boot system flash secondary

Note: Use the global configuration mode to set the boot preference permanently. Doing it from enable mode will be effecting only once and may revert to different image upon next reboot.

Re: ICX disconnected from Unleashed; connectivity issues between AP and ICX

jacob_hutcheson — Mon, 16 Nov 2020 22:17:56 GMT

SUCCESS! Thank you so much!

Edit: I would still like to know where to find the commands to 'boot into switch mode' are... for posterity.

Re: ICX disconnected from Unleashed; connectivity issues between AP and ICX

syamantakomer — Mon, 16 Nov 2020 22:28:59 GMT

Great!

Glad to help you!

Re: ICX disconnected from Unleashed; connectivity issues between AP and ICX

myron_carter — Wed, 25 Nov 2020 03:14:15 GMT

I'm having the same issue and I can't get it to work.

Re: ICX disconnected from Unleashed; connectivity issues between AP and ICX

myron_carter — Wed, 25 Nov 2020 03:16:26 GMT

how do you check to see which mode it's in, I am having the same issue

Re: ICX disconnected from Unleashed; connectivity issues between AP and ICX

syamantakomer — Wed, 25 Nov 2020 15:11:12 GMT

Hi Myron,

I hope you have followed the suggestions in this thread.

SSH/telnet into the ICX switch and check what image is running on it.

Re: ICX disconnected from Unleashed; connectivity issues between AP and ICX

sergiosoto78 — Thu, 26 Nov 2020 07:15:54 GMT

I’m running version SPS08095ba.bin

and I still cans see it on my unleashed network

I also upgraded to R720 APs and I can see they have a IP address but I can’t access the Setup GUI none of the usernames or passwords work

Re: ICX disconnected from Unleashed; connectivity issues between AP and ICX

jacob_ramsey — Thu, 26 Nov 2020 08:56:49 GMT

Is there step by step instructions available on how to do this?

Re: ICX disconnected from Unleashed; connectivity issues between AP and ICX

syamantakomer — Thu, 26 Nov 2020 12:25:41 GMT

Hi Sergio,

In that case your issue is not related to this thread.

If username/password is not working then you may have to start fresh by factory resetting the APs.

Re: ICX disconnected from Unleashed; connectivity issues between AP and ICX

sergiosoto78 — Thu, 26 Nov 2020 16:26:13 GMT

Sorry

what I meant was I could not see my switch either even after flashing the correct firmware and making sure it booted from the correct firmware. The switch is not recognized by the unleashed network. I have my R510s connected to the home network and those show up fine.

the second part was for another thread

Re: ICX disconnected from Unleashed; connectivity issues between AP and ICX

omprakash_thams — Wed, 30 Jun 2021 14:15:02 GMT

Hi,

Do I need to connect laptop to switch using c-cable and do the terminal to run above commands?

I am also facing this issue. My ICX showing disconnected. The internet working fine in windows and android phones but not in iphone and macbook or ipad.

Anyone has any idea ?

Here is the image

Re: ICX disconnected from Unleashed; connectivity issues between AP and ICX

omprakash_thams — Wed, 30 Jun 2021 14:16:07 GMT

@jacob_hutcheson How you ran below steps? Any step by step instructions plz?

show flash

To boot from primary or secondary.

boot_primary

boot_secondary

Re: ICX disconnected from Unleashed; connectivity issues between AP and ICX

nate_smith — Wed, 14 Jul 2021 14:17:20 GMT

So I'm running into this as well. show flash showed me the primary was sps and the secondary is spr. To get it to boot, you need to run the enable command so:

then you can run the boot command, tabbing over, it looks like the commands were:

boot system flash primary

This fixed it for me.

Re: ICX disconnected from Unleashed; connectivity issues between AP and ICX

syamantakomer — Wed, 14 Jul 2021 14:48:33 GMT

Hi Nate,

Yes, that is the correct command.

However, doing it from enable mode is effecting only once. If system reboot again, it can switch the image back to router.

To make is permanent, go to config mode and then run the command, and do "write memory".

Re: ICX disconnected from Unleashed; connectivity issues between AP and ICX

omprakash_thams — Wed, 14 Jul 2021 14:55:12 GMT

@nate_smith Ruckus support person changed this configuration. It will be permanent change. They ran couple of commands like copying primary memory to secondary and write memory . Make primary to boot so and so commands. Those commands are mentioned in this thread by @syamantak_omer

Thanks everyone for the help.

Thanks,

Re: ICX disconnected from Unleashed; connectivity issues between AP and ICX

nate_smith — Wed, 14 Jul 2021 15:59:15 GMT

@syamantak_omer Thanks, I went in with

configure terminal

boot system flash primary

write memory

hopefully that will keep me from running into this again.