topic Re: Wireless Internet has been on/off lately in RUCKUS Support for Lennar Homes

Wireless Internet has been on/off lately

reeljake17 — Tue, 24 Jan 2023 00:08:56 GMT

I'm not sure what the issue is. Can someone help?

Re: Wireless Internet has been on/off lately

Jayavidhya — Tue, 24 Jan 2023 14:03:11 GMT

Hi @reeljake17

Please give the detailed description of the issue.

1:Please, confirm if the Switch is powering up.

2:Please confirm if the ICx7150 Switch SYST LED light is amber or green.

3: Please, confirm if the Access points are powering up.

Best regards,

Jayavidhya

Lennar Home Community

Re: Wireless Internet has been on/off lately

reeljake17 — Tue, 24 Jan 2023 15:46:38 GMT

1) Yes

2) Green

3) Yes

Can we check if I have the latest update? It's what was needed last time I worked with tech support.

Re: Wireless Internet has been on/off lately

Jayavidhya — Tue, 24 Jan 2023 17:12:28 GMT

Hi @reeljake17

1:Are you able to open the websites, but it's too slow, or cannot connect at all?

2:If you connect your computer directly to the ICX7150 Switch, do you have an internet connection?

3:If you connect your computer directly to the ISP router, do you have an internet connection?
If this is the case, please contact your ISP.

4:Are you able to logging to your Unleashes dashboard(unleashed.ruckuswireless.com), if you can, please search for Switch >general information>provide a screenshot.

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Monitoring Connected ICX Switches

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-CE16E880-0048-4AC6-8843-D98F...

Best regards,

Jayavidhya

Lennar Home Community

Re: Wireless Internet has been on/off lately

reeljake17 — Tue, 24 Jan 2023 17:17:25 GMT

1) We can connect now and it's fine. It's just once in awhile we lose wifi for a brief period

2) It's not an ISP issue

4) I can't get on that site on my laptop. I get a "Privacy Error".

Re: Wireless Internet has been on/off lately

Jayavidhya — Tue, 24 Jan 2023 20:21:17 GMT

Hi @reeljake17

Based on your description, it looks like your Switch (ICX7150 Switch) may be booting from the secondary partition ( Note: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: Wireless Internet has been on/off lately

Vásquez_Fer — Wed, 25 Jan 2023 15:51:33 GMT

Hi @reeljake17

Hope you are doing well !

If you get a privacy error

1-Depending on your browser, you may be presented with a security warning saying "This connection is not trusted" (Firefox) or "Your Connection is Not Private" (Chrome) or "There is a problem with this website's security certificate" (Internet Explorer). This is normal, as the Unleashed AP does not have an SSL certificate that is recognized by your browser.

2 Click Advanced > Proceed to [IP address] (unsafe) (Chrome), or I Understand the Risks > Add Exception... > Confirm Security Exception (Firefox), or Continue to this website (not recommended) (IE) to continue

Best Regards

Fernando Vasquez