Ruckus Smart Home not Linking with Frontier Internet Service.

AprilW — Mon, 23 Jan 2023 19:13:56 GMT

Recently I had Frontier install internet in my home, but the Ruckus is not pushing out the wifi. I had a Frontier tech come to my home and he said his service is fine, but the Ruckus system is not pairing with the IP address range they use.

All lights are green on indoor APs, but there is no wifi to devices throughout the home.

Performed a reboot, but issues are the same.

Please help!

Re: Ruckus Smart Home not Linking with Frontier Internet Service.

Jayavidhya — Tue, 24 Jan 2023 14:35:22 GMT

Hi @AprilW

Please let us know whether you have internet connection, while connecting your computer directly to the ICX7150 switch.

Also please let us know whether you have internet connection, while connecting your computer directly to the ISP router.

If this is the case, please contact your ISP.

Are you able to logging to your Unleashed dashboard(unleashed.ruckuswireless.com), if you can, please search for Switch >general information>provide a screenshot.

Some helpful guides:

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Monitoring Connected ICX Switches

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-CE16E880-0048-4AC6-8843-D98F...

Best regards,

Jayavidhya

Lennar Home Community

topic Ruckus Smart Home not Linking with Frontier Internet Service. in RUCKUS Support for Lennar Homes

Ruckus Smart Home not Linking with Frontier Internet Service.

Re: Ruckus Smart Home not Linking with Frontier Internet Service.