topic Re: AP are not turning on in RUCKUS Support for Lennar Homes

AP are not turning on

RN2023 — Sun, 22 Jan 2023 04:14:33 GMT

We lost power last Saturday. Our APs are not turning on after power restoration. We try to reboot controller. We have one green and one Ambar light on the controller. We have no lights on AP units installed on the ceiling. All our house controls are on this network. We are down since several days and appreciate your urgent help.

Re: AP are not turning on

Hiro — Mon, 23 Jan 2023 04:55:46 GMT

Hello.

Please physically unplug the LAN cable and discharge it before checking if the AP starts up.
If it’s not fully discharged, it may not start up properly.

If it lights up but does not work properly, you may need to reset and reconfigure it.

Sorry if this has already been resolved or if you already know.

I wish you the best of luck with the recovery.

Re: AP are not turning on

RN2023 — Mon, 23 Jan 2023 06:19:05 GMT

Hi! It’s not resolved. We power cycle switch and it has one green light and one Amber light. AP has no power. Do you want me to unplug LAN with power connected to switch?

Re: AP are not turning on

RN2023 — Mon, 23 Jan 2023 06:30:00 GMT

We have also posted details with pics.

https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/After-the-Power-Outage-was-restored-the-two-units-on-the-ceiling/td-p/52127

Re: AP are not turning on

Jayavidhya — Mon, 23 Jan 2023 14:02:20 GMT

Hi @RN2023

Basically if the switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: AP are not turning on

RN2023 — Sat, 25 Feb 2023 02:33:44 GMT

Hi! We could not perform debug steps listed as unit was not responding. We replaced the ICX with other device and everything is back up and running. We would like to send this original unit back for the replacement. Please provide me the RTM.

Re: AP are not turning on

Imran_ruckus — Mon, 27 Feb 2023 16:02:34 GMT

Hi RN2023

Greetings of the day!!!

Thank you for the response and update.

Apologies, as your RUCKUS ICX-7150-C12P Switch is stuck on boot mode with amber light on "SYST" and a green light on the "PWR” which is a software issue and can be fixed by software recovery process as described in previous posts. And we cannot replace the Switch without confirming if it is a Hardware issue.

Could you please share a screenshot or a picture of the error you are getting during troubleshooting this issue? Also, please share the pictures of the connections you are connected with your ICX-7150-C12P Switch to the Laptop for troubleshooting.

Please let me know if you have any queries in this regard.

Thank you for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.