topic Wifi network disappeared in RUCKUS Support for Lennar Homes

Wifi network disappeared

ArtPrescribed — Thu, 19 Jan 2023 03:11:48 GMT

I lost internet service for approx 8 days due to a problem with the fiber and once ATT fixed the issue the ruckus wireless network has disappeared. Please help

Re: Wifi network disappeared

Jayavidhya — Thu, 19 Jan 2023 16:40:47 GMT

Hi @ArtPrescribed

1) Please confirm the cable connection of your device from your router to the switch.

2) Also please confirm whether your switch and the access points are powering up or not.

If your Access points are not powering up then it indicates that your switch is stuck in boot mode.

3) Please check SYST and power the lights' status of the ICX7150 Switch, describe those lights for us first.

Also let me add more detail to understand the LED lights of your Access points.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

4) Please let us know whether you have tried any factory reset or not.

Best regards,

Jayavidhya

Lennar Home Community

Re: Wifi network disappeared

ArtPrescribed — Thu, 19 Jan 2023 17:00:06 GMT

1) Please confirm the cable connection of your device from your router to the switch.

YES

2) Also please confirm whether your switch and the access points are powering up or not.

BOTH ARE POWERED ON

If your Access points are not powering up then it indicates that your switch is stuck in boot mode.

3) Please check SYST and power the lights' status of the ICX7150 Switch, describe those lights for us first.

5G = SOLID GREEN

2.4G = SOLID GREEN

AIR = BLANK (NO COLOR)

CTL = SOLID GREEN

PWR = SOLID GREEN

Also let me add more detail to understand the LED lights of your Access points

Re: Wifi network disappeared

ArtPrescribed — Thu, 19 Jan 2023 17:01:37 GMT

I HAVE ALSO NOT ATTEMPTED ANY RESETS. THE RUCKUS BOX IN THE CABINET IS OPERATIONAL AND HAS NOT BEEN TOUCHED

Re: Wifi network disappeared

Jayavidhya — Thu, 19 Jan 2023 18:15:28 GMT

Hi @ArtPrescribed

For better understanding of the issue please upload the image of switch and the access points.

Also to identify the IP address of the switch and the access points here I will leave you a guide on how to perform a IP scanner on your local network to identify the switch IP.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

1:Try t find the Switch IP address, by wiring the computer to the Switch(hope windows) use any of the yellow ports

2:Run the IP scanner.

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

Best regards,

Jayavidhya

Lennar Home Community

Re: Wifi network disappeared

ArtPrescribed — Thu, 19 Jan 2023 18:17:56 GMT

Is it the same instructions for a mac? I do not have any windows computers in the home.

Re: Wifi network disappeared

Jayavidhya — Thu, 19 Jan 2023 18:56:00 GMT

Hi @ArtPrescribed

Using the following applications is possible to scan your network to check the IP address for Telnet/SSH or web access to the Ruckus devices.

Windows:

https://www.advanced-ip-scanner.com/

NOTE: IMPORTANT VIDEO TO WATCH : https://youtu.be/O1lerd0IFg0

Apple:

1-https://apps.apple.com/us/app/lanscan/id472226235?mt=12

2-https://apps.apple.com/us/app/ip-scanner/id404167149?mt=12

Video as reference : https://www.youtube.com/watch?v=vD7KLR8u1EM

iOs or Android option

https://apps.apple.com/au/app/fing-network-scanner/id430921107

Video Reference : https://www.youtube.com/watch?v=gWdarROXBmI

1 ) Downloads the application

2 ) Proceed to install (it can be portable ‘does not need to be install’ or install.exe that install the app in your computer)

3 ) Once is installed (open the app) and then click the Start bottom to star running the scanner

4 ) Ruckus devices are going to be detected as Ruckus Wireless / Ruckus Switch / Ruckus Router / unleashed as the shown example:

Video link as reference: https://www.youtube.com/watch?v=0zxgUn_Tm08

5 ) Since we already know the IP for the Ruckus switch (192.168.0.23) , I can access to the switch via Web/ssh/telnet

Webb access example :

SSH example:

Telnet example :

Note: If the IP address of switch does not appear on the IP Scanner please reboot the local Router ( ISP device )

Another solution is to log in in your local Router and check the 'device list'

https://www.wikihow.com/See-Who-Is-Connected-to-Your-Wireless-Network

https://www.howtogeek.com/204057/how-to-see-who%E2%80%99s-connected-to-your-wi-fi-network/

Best regards,

Jayavidhya

Lennar Home Community