topic Re: Power outage - APs not active in RUCKUS Support for Lennar Homes

Power outage - APs not active

kb10 — Tue, 17 Jan 2023 01:00:35 GMT

Similar to other posters, a power outage always causes issues for my ICX-7150-12CP and the two associated APs. I went through the manual reset of the switch but the amber lights just blinked continuously. Currently, the power light is green and the system light is yellow. No lights are on for either AP. I've seen a lot of different and complicated instructions in different forums. Which instructions should I follow?

Re: Power outage - APs not active

Jayavidhya — Tue, 17 Jan 2023 13:11:27 GMT

Hi @kb10

Basically if the switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: Power outage - APs not active

kb10 — Thu, 19 Jan 2023 23:16:42 GMT

I do not have the equipment or expertise to fix this. I have tried but am unable to resolve the issue. Can I receive live assistance? Even if it is a charge?

Re: Power outage - APs not active

Jayavidhya — Fri, 20 Jan 2023 12:49:03 GMT

Hi @kb10

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

I understand that the steps may be somewhat new, however, we cannot replace the chassis until you confirm that the hardware is damaged.
We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps,
I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power outage - APs not active

kb10 — Fri, 20 Jan 2023 19:26:48 GMT

I followed all the steps and it still does not function

Re: Power outage - APs not active

kb10 — Fri, 20 Jan 2023 19:27:23 GMT

Can I hire a Ruckus technician, and if so, how?

Re: Power outage - APs not active

Jayavidhya — Fri, 20 Jan 2023 19:55:07 GMT

Hi @kb10

We will be exclusively supporting customers via this community forum support model.

We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps,
I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community